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Pennygate Medical Centre

109 Ladies Lane, Hindley, Wigan, Lancashire, WN2 2QG

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Reviews

Displaying 11 to 11 of 11

  1. Review titled Unhelpful

    Rated 2 stars out of 5

    by Anonymous - Posted on 18 April 2023

    Tried my gp this morning to no avail tried ringing there phone as been taken off the hook which I find diabolical for a gp surgery what are people ment too do when you go to A&E its wronge they tell you go to your GP then they don't even answer the phone and switch my gp off after half an hour find the hole system ridiculous i will be writing a formal complaint to the NHS

    Visited April 2023

    Report as unsuitable

    Review titled Pennygate Medical Centre

    Replied on 11 May 2023

    Dear Patient, Thank you for your feedback. My name is Emily and i am the Reception Supervisor here at Pennygate Medical Centre. Firstly i would like to sincerely apologize for the poor experience you have had. It may be easier for us to speak over the phone. I would be more than happy to give you a call to try and explain the issues. Would you be able to provide me with a full name & date of birth and a contact number for yourself, i will be in touch. I would just like to re assure you that we have not at any point taken our phones off the hook, we have three members of the reception team at every point in the day answering the calls as quickly and efficiently as they possibly can. Due to very high demand, we have a maximum que of 10 people, therefore if you try to call us when there is 10 in the que it will not connect you until a space becomes available. We understand it is frustrating and we empathize completely. It is something we are looking at changing. With regards to the Askmygp, it is a decision that has come from the GP Partners, this morning alone over 200 requests have been received within the half an hour window, any more could become unmanageable and clinically unsafe as well as the requests coming through via telephone and front desk. We are actively looking at re opening online appointments as we have previously. This will mean you can log on at any time during the day and make an appointment with a clinician. Please feel free to pass on your contact details so we can discuss further if you wish. Apologies again. Kindest Regards, Emily Reception Supervisor Pennygate Medical Centre

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