Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 May 2023
Had a face to face appointment with the doctor. Very professional and explained diagnosis and treatment to me. Good experience.
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 27 May 2023
Dear Patient, Thank you for your timely review about your recent positive experience of Professional Practice and staff at Penshurst. This updates and invalidates all the previous Anachronistic Misinformation on the web and social media and is more reflective of our current Highly Professional, Friendly and Family-orientated staff who continue to attract a treasure trove of other talented individuals with the same work ethic and great interest in joining our Happy Penshurst family. We appreciate the time you have taken to write these lovely review and have shared with all Penshurst staff. With best wishes, The Penshurst Management Team.
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Review titled Asthma Review
Rated 3 stars out of 5
by Laurence Freeman - Posted on 05 June 2023
Appointment made and on time. Advice given and follow up to be arranged. Computer system may need sorting as 5 days later requested to make an appointment as "I hadn't been reviewed in the last two years".
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 08 June 2023
Dear Laurence Freeman, Thank you for your feedback. You're spot on about our computer system. It appears that an automated reminder text was sent erroneously for your annual asthma review. Underscores computers make errors too and cannot replace the checking behaviours of humans! We are looking into our computer recall system to avoid unnecessary duplication of work and appreciate you bringing this to our attention. With kindest regards from the Penshurst Management Team.