Pentelow Practice
26 Pentelow Gardens, Feltham, Middlesex, TW14 9EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Happy
Rated 5 stars out of 5
by Jocelyn Forde - Posted on 16 September 2024
I am very happy with my doctor surgery Specially with a certain doctor. The receptionist are lovely ladies and the nurse is also very nice. I would definitely recommend my doctors surgery to friends and family. I have not regrets changing my surgery to them.
Visited September 2024
Pentelow Practice has not yet replied.
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Review titled Worst Gp practice
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
The worst service ever! I have been trying to call the GP for the last week and the receptionist always says to call back at 3:30 or call back at 9.00. But when you call they don’t answer because they leave the phone offline so that no one can connect to the Practice. Whilst I was on call I sent a relative over to the surgery and the relative called my other phone and said that instead of answering the phone the 3 receptionists were sitting/ standing having a nice chat with each other instead of allocating one of them to answer the phone! It is very appalling that they think it’s appropriate to behave in such a manner when there are people in need of an appointment. Better care should be taken of the people who are registered with them! Otherwise, this is leaving lots of people vulnerable because we need appointments but we cannot go to the emergency department as it is not that critical, but then GP practice is not answering! I am sure that this leaves most people in a vulnerable situation not being able to get the proper treatment/ care when needed. I am very disappointed with their service. Even when they do answer the phone, some of the receptionists don't speak nicely to you, they speak to you as if you are the most annoying person ever. I honestly do feel that certain receptionists are too comfortable in their position as they have been working in the same practice for many years!
Visited March 2024
Pentelow Practice has not yet replied.
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Review titled Telephone service
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
I was disappointed at the lack of response from reception. I called and was held in a queue system for an appointment and it was engaged. As a waited for an answer, I was cut off. I then phoned using option 2 to speak to receptionist and waited for a response. 12wks later, I was cut off. Waiting for an appointment for a cold I have had for one week is unacceptable.
Visited December 2022
Pentelow Practice has not yet replied.