Penvale Park Medical Centre
Hardwick Road, East Hunsbury, Northampton, Northamptonshire, NN4 0GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb support
Rated 5 stars out of 5
by Mr Terence Costello - Posted on 02 November 2024
I had the great pleasure to meet Doctor. She was welcoming, not frosty, did not stare at her computer, we understood each other, she was empathetic and did not treat me as a nuisance patient. I came away very happy. The receptionist was a delight. She was not frosty on first contact, was efficient, helpful and professional. Finally the nurse who took my bloods. Again, very welcoming, efficient and professional. Super team.
Visited October 2024
Penvale Park Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Was told I would have a callback in the morning, got to 2:30 nothing, so called and was told I was on the list but the doctor wasn’t going through the list in order so it should be soon. Ten to 6, still nothing, called back and was told I was still on the list and the doctor worked until 7. It is now 8pm and nothing and it is a Friday so now having to contact 111. Hospitals wouldn’t be so full and 111 so busy if doctors made contact!
Visited November 2023
Penvale Park Medical Centre has not yet replied.
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Review titled Bad manners
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
Rang up today to book an appointment for a baby who is unwell to be told the doctors are only in the surgery until 2pm, that is not good enough. Was told I cannot make it until after 3ish, which would of been fine if she would of said they cannot do that time politely but she was fast saying it and blunt and rude. Staff do not seem to care anymore.
Visited June 2023
Review titled Penvale Park Medical Centre
Replied on 15 June 2023
Thank you for taking the time to provide us with feedback on the service you received @ Earls Barton & Penvale Park Medical Centre. We are disappointed to read this review and would welcome you contacting the Practice so we can review your records and listen to phone calls and resolve your concerns immediately. I look forward to hearing from you. Alex Nevin Operations Manager