Peter Street Surgery
Peter Street, Dover, CT16 1EFContact details and opening times
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Reviews
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Review titled Rarely could get help that i need
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2025
#Im very disapointed how Peter street surgery treats their patients. I have several examples of myself and my daughters experience over there. Furstly they dont know which medicine to use. I felt like a lab rat who has to try all possible medicine to find the correct one. Then the process to get to see a nurse or a doctor is time taking and often i have to take time off work to see a doctor. Once you got through all that and finally can go to pharmacy to pick up your medicine, turns out the nurse forgot to send the prescription to the pharmacy. My daughter has problems with her ears from very young age. She has pierced ear drum, slightly lost her hearing because of that. The specialist in hospital said that it is impirtant to keep the ear dry and as soon as there is infection to get antibiotics. She had an infection and discharge from that ear, took her to see a nurse. Nurse looked and said she cant see anything and that is only wax coming out. I was shoched! After explaining that she has pierced ear drum and she is on a waiting list for surgery, nurse took another look and said - yes maybe i can see something.... really? Should this person be alowed to work in a surgery as a nurse? Antibiotics that she prescribed were long gone out of stock from all pharmacies. They are not doing them anymore aparently. And i couldnt get anything similar either. Felt so dissapointed and helpless. As I mentioned I rarely get the help what I need there and I have been a patient there around 10 years. I guess its time to change the surgery. I would definetly not recomend this surgery to anyone. There is only one decent doctor but to see her waiting lists are long.
Visited February 2025
Review titled Peter Street Surgery
Replied on 24 February 2025
Dear Patient - Thank you for your feedback - we are sorry to hear this experience and can understand the frustration - please be assured we take all complaints against the Practice very seriously. Your comments have been passed to the Practice Management Team for review and will also be fed back to the Team. Kind Regards Buckland Medical Practice