Peterloo Medical Centre
133 Manchester Old Road, Middleton, Manchester, Lancashire, M24 4DZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Peterloo Medical Centre.
Reviews
-
Review titled Good experience, as always!
Rated 5 stars out of 5
by Kelly Porter - Posted on 25 August 2023
I have had a few appointments this month for various issues. I have had appointments with three different GP's and all experiences have been fantastic. Each GP took my issues seriously and had two referrals as they felt things needed to be checked out. Always dealt with in a polite, professional and friendly manner. So pleased I moved to this practice.
Visited August 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Dear Kelly Thank you for your feedback. We are very pleased to hear that you received such a positive experience at the practice. Kind regards, The Peterloo Medical Centre Team
-
Review titled Awful
Rated 1 star out of 5
by Beverley Platt - Posted on 31 August 2023
I have been trying for 4 days now to get an appointment. Today I tried 80 times and I still didn’t get through to even the queuing system. Dysfunctional practice no one answers phone . Surgery always deserted . No chance of getting an appointment for even telephone triage because no one answers the phone before 5.05pm by which time all appointments gone. There must be 1000’s of patients of this practice quietly dying at home because they can’t get to see their GP at this practice . Disgraceful. Why can’t they improve the appointment system
Visited August 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that your experience has not met your satisfaction. You can currently book telephone and face to face appointments from 8.00am Monday to Friday via telephone, via the NHS App and we also use a routine non urgent online request system called PATCHS. There are also a number of different services across the borough that our Receptionists may be able to signpost you to as you may not necessarily need to speak to a GP. There is also a new Enhanced Access service for Evenings and Weekends which our reception staff can book into in advance. All information is available on our website. Kind regards, Peterloo Medical Centre
-
Review titled Appalling appointments system.
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Latest in a long experience of vain attempts to get an appointment, of any kind, with anyone. This and practically every time we try, we are told to call back at 8am. Even when we get throughh precisely At eight o'clock, we're told No appointments available. Even for triage. I'm old, have a chronic heart condition and worry my next attack may be my last. All above also applies to 'Patchs'.
Visited July 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that your experience has not met your satisfaction. You can currently book telephone and face to face appointments from 8.00am Monday to Friday via telephone, via the NHS App and we also use a routine non urgent online request system called PATCHS. There are also a number of different services across the borough that our Receptionists may be able to signpost you to as you may not necessarily need to speak to a GP. There is also a new Enhanced Access service for Evenings and Weekends which our reception staff can book into in advance. All information is available on our website. Kind regards, Peterloo Medical Centre
-
Review titled Appointment good, everything after shocking!
Rated 2 stars out of 5
by Sam - Posted on 19 June 2023
Locum doctor seemed very good and attentive. Shared my concerns and described what we were doing to do about it. However after the appointment I realised all the tests the desk had given me were the wrong ones and he’s not prescribed my medication. Now after two times of asking staff to sort and being told a doctor would call to sort it’s not happened. Result is ring back tomorrow and fight for a new appointment to basically start again. I feel like the doctors there are great when you get in, but support staff lack in all areas.
Visited June 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Thank you for your feedback. We are sorry to hear that your experience has not met your satisfaction. If you have concerns about what the receptionist is informing you, you can request to speak to the Senior Receptionist who may be able to look into your concerns further and try to find a resolution for you. Kind regards, Peterloo Medical Centre
-
Review titled unavailable appointments and un helpful staff
Rated 1 star out of 5
by brenda vickers - Posted on 21 April 2023
No appoinments available, held in a que on the phone over 12 min so by the time someone answers all appoinmets are gon this is at 8.45 am ! Some Staff not all are very un-helpful and talk over you when you are trying to explain your symtoms . Then just tell you to go and find another Drs because you complain about the service . Shocking service not fit for purpose . I wated 8 months to see a Nurse ! And you cannot make an appoinment to see the Practice Manager because they dont do face to face meetings all complaints and issues need to be sent in by email . Also items on your prescripton are often missing another issue
Visited April 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Thank you for your feedback. We are sorry to hear that your experience has not met your satisfaction. You can currently book appointments from 8.00am Monday to Friday via telephone, via the NHS App and we also use a routine non urgent online request system called PATCHS. There are also a number of different services across the borough that our Receptionists may be able to signpost you to as you may not necessarily need to speak to a GP. There is also a new Enhanced Access service for Evenings and Weekends which our reception staff can book into in advance. All information is available on our website. Kind regards, Peterloo Medical Centre
-
Review titled Frustrated
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2023
I try and avoid going to the doctors, but sometimes you just have to. The last 3 occasions I have tried to get an appointment, has proved to be very difficult. 1st time made 264 calls before I was connected 2nd time 217, 3rd time 238 to then be told no appointments available. Finger on the redial button from 8am. Recently, I received a text to contact the surgery regarding blood tests, when I finally got through, nobody knew what I was talking about. I would like to know how a practice can advertise they are taking new patients when the ones they have cannot get through via telephone or get an appointment.
Visited March 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that your experience has not met your satisfaction. You can currently book appointments from 8.00am Monday to Friday via telephone, via the NHS App and we also use a routine non urgent online request system called PATCHS. There are also a number of different services across the borough that our Receptionists may be able to signpost you to as you may not necessarily need to speak to a GP. There is also a new Enhanced Access service for Evenings and Weekends which our reception staff can book into in advance. All information is available on our website. Kind regards, Peterloo Medical Centre
-
Review titled Poor organisation
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Got a message saying surgery needed to speak to me regarding a request for a prescription item. Got thro to surgery 10 minutes later. Was told there was no record of the text. The request for the item was sent in last friday its now the following thursday. Told they cant help me the surgery is closing in 1 minute. This had passed by the time i had finished talking to the receptionist. Was told i would have to (try) make an appointment tomorrow. A week after i sent in the request. If i cant get an appointment tomorrow then i will have to wait a further 2 days over the weekend. So it took 4 days to decide to tell me something but we dont know what because theres nothing on my notes. I have to wait and gamble that i can get an appointment tomorrow. If surgery want to speak to me then why cant you make an appt for me. Yes i know i can use other online methods but by the time youve worked your way thro them all appts have gone. 1 oclock thursday, surgery closed, cant speak to anyone and Practice Manager is going into meetings. Wait till tomorrow!!
Visited February 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Dear Patient, We are sorry to hear that your experience has not met your satisfaction. Unfortunately we are unable to look into your concerns without further details. Kind regards, Peterloo Medical Centre
-
Review titled Difficulties in communicating with the practice.
Rated 2 stars out of 5
by John - Posted on 27 January 2023
As there are difficulties phoning the practice I order my prescriptions through a Boots pharmacy. This used to work like clockwork but not any more. I still have not received a prescription a full weel after it was ordered, despite the pharmcy sending a reminder after 5 days (which did include a weekend), however two days after the reminder I had another wasted journey and as it was 4pm I could not ring the surgery. This is one of many concerns I have about the practice however.
Visited January 2023
Review titled Peterloo Medical Centre
Replied on 16 November 2023
Dear John Thank you for your feedback. We are sorry to hear that your experience has not met your satisfaction. We can only issue the medication once we have received a request for it, we are unable to offer an automatic prescribing system unfortunately due to constraints out of our control. This means that if a pharmacy requests on your behalf, we can only action this once they have requested. The surgery is open via telephone until 6.30pm. Kind regards, Peterloo Medical Centre