Petersfield Surgery
70 Petersfield Avenue, Harold Hill, Romford, Essex, RM3 9PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Updating NHS app info
Rated 3 stars out of 5
by Brian Holland-Jones - Posted on 04 September 2024
It seems my NHS messages are not being updated as the last was in 2023 and there has been numerous messages in both directions during 2024.Why ?
Visited August 2024
Review titled Petersfield Surgery
Replied on 12 September 2024
Dear Mr Holland-Jones Thank you for bringing this to our attention. We apologise for the issues you're experiencing with the NHS app and the outdated message updates. The NHS App is supplied by NHS England. This issue might be related to syncing problems between the app and our systems. We recommend checking for any available updates for the NHS app or reaching out to NHS app support for further assistance. Alternatively, if you would like to pop in to the surgery with your phone I will be happy to have a look at the NHS App for you. If you continue to face problems or have additional concerns, please let us know so we can assist you further. We appreciate your patience and are here to help. kind regards Karen Soteriou Practice Manager Petersfield Surgery
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Review titled Poor prescription service
Rated 2 stars out of 5
by Brian Holland-Jones - Posted on 13 April 2024
We, my wife and myself in our mid 80’s so we are both on certain medications. For my wife it’s Eye medication and for myself other things. So we phone our local delivery Pharmacy to ask them to get the Petersfield Surgery to ask a doctor ( who is designated to deal with prescription renewals ) to issue the prescription for Crescent Pharmacy to fulfil. But the medication, when it arrives, isn’t always the correct medication. We, rightly or wrongly, assume that the Pharmacy can only supply whatever the Petersfield Prescription Doctor gives permission, as per our medical notes ? That doesn’t give us much confidence in the Petersfield Prescription service or the doctor responsible, if we are not getting the correct type and or dosage we require.
Visited April 2024
Review titled Petersfield Surgery
Replied on 12 September 2024
Dear Mr Holland-Jones Thank you for your review and for bringing this to our attention. We understand how important it is to receive the correct medication, especially when managing multiple prescriptions. As you are aware and we want to assure you that we took immediate action upon receiving your review. Our team has reviewed the situation and addressed the issue with the doctor responsible for prescription renewals. We are also working closely with Crescent Pharmacy to ensure that all prescriptions are processed accurately. If you continue to experience any problems or have concerns about your medication, please do not hesitate to contact us directly. We are committed to resolving this matter and ensuring you receive the correct medication in a timely manner. Thank you for your patience and understanding. Kind regards Petersfield Surgery
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Review titled Appointments Difficulties
Rated 3 stars out of 5
by Paul - Posted on 08 November 2023
The telephone portal for same day appointments has remain practically unhelpful as the only answer when called any day anytime is there’s no more available appointments at this time It’s making waiting to book Gp appointments a risky and dangerous venture It will create further unnecessary pressure on the A and E
Visited November 2023
Review titled Petersfield Surgery
Replied on 01 February 2024
Dear Paul Thank you for taking the time to share your experience with us. We truly appreciate your feedback and want to address your concerns regarding our telephone portal. We're sorry to hear that you did not find the telephone portal helpful in booking appointments. Your experience is important to us, and we apologize for any inconvenience or frustration it may have caused. We understand the importance of having efficient and accessible appointment booking systems, and we want to assure you that we are actively working to improve the functionality of our telephone portal. As part of our ongoing efforts, we are in the process of upgrading our telephone system to a cloud-based service in the next couple of months. We believe this upgrade will lead to a smoother and more user-friendly experience for our patients. Your feedback is invaluable to us as we strive to provide the best possible care and service to our patients. We apologize for any inconvenience you may have experienced and appreciate your patience as we work to implement improvements. Thank you once again for bringing this to our attention, and we look forward to serving you better in the future. All the best Petersfield Surgery
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Review titled Never experienced anything like this!!
Rated 5 stars out of 5
by Reggy Burgess - Posted on 30 November 2023
Been patient of this gp for almost 5 years, 3 years in I moved out from the area but under no circumstances I would register myself elsewhere. Nothing is problem for this practise, anything I ever need is one call away, receptionists are extremely friendly, nurses are very helpful and accommodating, everyone there is happy to go the extra mile to help. My referral has been messed up few times tho, but I believe that’s due to the fact that I moved away. Everyone in this place deserves the best as they r doing their very best.
Visited November 2023
Review titled Petersfield Surgery
Replied on 01 February 2024
Thank you so much for your heartfelt review. It's been an absolute pleasure having you as a patient for nearly five years now, and we're truly grateful for your loyalty and trust in our practice. We're thrilled to hear that our team has consistently provided you with the level of care and support you deserve. Your kind words about our receptionists, nurses, and staff mean the world to us. We strive to create a welcoming and accommodating environment for all our patients, and it's wonderful to know that you feel valued and supported by our team. We sincerely apologize for any inconvenience caused by the referral issues you've experienced. While moving can sometimes lead to administrative challenges, we're committed to resolving any issues promptly and ensuring that you receive the care you need. Your feedback is incredibly important to us, and we'll use it to continue improving our services and processes. If there's anything else we can do to enhance your experience or address any concerns you may have, please don't hesitate to let us know. Thank you once again for your kind words and for entrusting us with your healthcare needs. We look forward to continuing to serve you for many years to come. Petersfield Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Gordana - Posted on 20 January 2023
I find the reception ladies very helpful and polite they also respond quickly to any queries I might have. They were very helpful in arranging letter I needed. This is a great well run practice. I also saw the nurse this week and she was brilliant
Visited January 2023
Review titled Petersfield Surgery
Replied on 01 February 2024
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our reception team has been helpful, polite, and responsive to your needs. Ensuring excellent communication and prompt assistance is a top priority for us, so it's fantastic to know that you feel supported by our reception staff. We're thrilled to hear that you found our nurse to be brilliant during your recent visit. Providing high-quality care is at the core of what we do, and we're grateful for your kind words about our nursing team. We truly appreciate your feedback and your kind words about our practice. It's wonderful to know that our efforts to provide a well-run and supportive environment are resonating with our patients. If there's anything else we can do to enhance your experience or if you have any further queries in the future, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our practice for your healthcare needs. We look forward to continuing to provide you with the excellent care you deserve. Warm regards, Petersfield Surgery