Peverell Park Surgery
The Stables, 162 Outland Road, Plymouth, Devon, PL2 3PXContact details and opening times
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Reviews
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Review titled Appointments and advice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2025
Have tried contacting the surgery on a few occasions to have a Blood Test taken for Prostate Cancer either they have given me a link which is always full or the advice they tried to give me was incorrect.
Visited February 2025
Peverell Park Surgery has not yet replied.
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Review titled Inaccurate recording of patient information
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
The GP I saw was very pleasant, and seemed to listen. She agreed to refer me for an ultrasound scan. I was however disappointed because when I checked the medical record via the NHS App it was wrong. It is important that the record is accurate in part because it may be available to someone whose job it is to diagnose or to treat my conditions. For example, it is inaccurately recorded : 1. That I had said that I had previously seen a podiatrist when I had not said that. I said that I had previously seen a physiotherapist. This was at my last doctors surgery. I mentioned that perhaps a referral to a podiatrist would be appropriate. That might be important to see if there are any problems with the fitting of shoes or insoles or biomechanical issues. It might appear to someone reading the notes that I had professional input into my choice of insoles etc when I have not. 2. The medical record says that I usually walk between 14,000 and 18,000 steps each day. I did not say that . What I said is that when I walked that amount,as I had done on a couple of occasions in January, my foot was particularly painful the next day. My average step count is about 11,000 which I would have said if I had been asked. 3. The medical record says that I think the batteries in my hearing aid need replacing. That is not something I said, or that I would have said, given I can and do replace my hearing aid batteries and those of my housebound mother when they have run down. To say that I was consulting a doctor about worn out batteries makes it look as if I am simply a time waster. My concern is that , not having had a hearing test for a couple of years, I might need new hearing aids or that the settings might need adjusting. It’s disappointing to be faced with a potential six month or more wait to see an hospital audiologist but I do not blame the GP for that. As for the process of correcting inaccurate information it is proving very hard to do so and apparently requires an online consultation, which because the practice is too busy, cannot be done immediately. The risk is that a referral letter may be sent containing inaccurate information. Finally I ought to mention I was told I would be sent by text message a link to some exercises. There is no mention of that in the notes. That has not happened but perhaps it may.
Visited February 2025
Review titled Peverell Park Surgery
Replied on 06 February 2025
Dear Patient, we are unable to support and rectify your concerns without knowing your name. If you wold like to email on our complaints address we will look into this for you. d-icb.peverell-complaints@nhs.net
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2024
I would like to say thank you yet again for great service. Requesting a repeat prescription was totally seamless. Yet again another example of how this surgery has looked after my care needs over the years
Visited December 2024
Peverell Park Surgery has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Lesley Jinks - Posted on 30 November 2024
Phoned on Tuesday in pain GP retuned the call in 30mins Appointment was made for that week on the Friday with treatment Within 24hrs of treatment knee swelling had reduced to normal and no pain Couldn’t of asked for more
Visited November 2024
Peverell Park Surgery has not yet replied.
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Review titled uncompassionate and not taken seriously
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2024
left feeling unheard after consultation and never got back to with the help i could get. Mental health is not a joke and everyone has their own experience with it. The consultation has caused further impacted my mental health and stress.
Visited October 2024
Review titled Peverell Park Surgery
Replied on 31 October 2024
Dear Patient, It's always very disappointing to see a negative anonymous review. If you would like to email in your concerns to d-icb.peverell-complaints@nhs.net we would very much like to take the opportunity to review you concerns and help support you.
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Review titled Prompt response
Rated 5 stars out of 5
by Louise Reed - Posted on 31 October 2024
Once again an excellent service I did an e consult had a call back in the afternoon & referral done same day. Can’t ask for better service than this the GP listened to my concerns & was caring in her response
Visited October 2024
Peverell Park Surgery has not yet replied.
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Review titled Deserving Praise
Rated 5 stars out of 5
by H Childe - Posted on 01 November 2024
Our family has, over decades, been grateful for Peverell Park Surgery. More recently, this year, we have been referred to Derriford for different reasons. The receptionists are always helpful, the online form service has worked very well and the nurses have been everything we think an ideal nurse ought to be. The GPs are kind as well as knowledgeable and everyone is good at putting me at my ease and giving time to reassure not just prescribe or refer. If I have left anyone out, you are included too! My most recent experience was to do with various moles etc that were worrying me. I filled in an online form and a GP phoned me the same day. I saw her within the hour and was referred to Derriford. I have had an excision to remove a suspected pre cancerous lesion and was reassured about the others. Very grateful.
Visited October 2024
Peverell Park Surgery has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Bernice lynch - Posted on 24 September 2024
Had 2 injections in my knees, very caring and gentle doctor, very impressed with my experiences with Peverell Park Surgery.
Visited September 2024
Peverell Park Surgery has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Ashley - Posted on 02 August 2024
It’s a long time since I have visited the surgery and I am extremely impressed with the service that I received from the initial Dr call back to seeing a Dr in person . Received quick phone call regarding blood test results unable to fault the coordinated personal attention and service. Thank you all.
Visited August 2024
Peverell Park Surgery has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Derek G Carter - Posted on 30 July 2024
As usual all staff where polite friendly and proficient. One very minor criticism. After being seen by doctor/nurse I found the seat from the outside area has been replaced with a table disabled patients are forced to stand while waiting for taxis etc yes there are seats in waiting area but you can't see outside while waiting for transport ..as I said this is just a minor inconvenience unless like yesterday my taxi was delayed 20 minutes. Thanks for your service
Visited July 2024
Peverell Park Surgery has not yet replied.