Phoenix Family Practice
22 Church Street, Weybridge, Surrey, KT13 8DWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Phoenix Family Practice.
Reviews
-
Review titled Terrible communications
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
...the communication infrastructure is not great - waiting for over an hour to get through to Reception or requesting a call back (option 1) for your mobile to ring once and then you are not quick enough to answer in 4 seconds .... and then back in the phone queue at number 13 or number 18 for another hour plus of waiting - is this acceptable?
Visited July 2024
Review titled Phoenix Family Practice
Replied on 10 July 2024
We really appreciate your feedback, even if it is not what we'd like to hear. Firstly we know the change is process has been really disruptive and not everyone is able to use an online form. I am happy to investigate any specific issues you've experienced if your want to make contact directly. However, if you're at all willing or able, we have received overwhelming positivity about the online forms on our website when people use them and would encourage you to try them next time: https://www.phoenixfamilypractice.nhs.uk/ Secondly, I think it's important to address the climate the NHS and in turn GP surgeries nationwide find themselves in. As standard now, we're dealing with much higher demand than ever before with similar resources, which impacts our ability to provide capacity. When you ask whether it's acceptable, I share your concerns but will confidently say the onus is no longer on your local GP surgery whose staff are working above and beyond to provide for everyone who needs care. We'd kindly ask you speak to your member of parliament about your concerns and feel free to highlight our points. Kind regards, Kyle Barrett Operations Manager
-
Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2024
Making appointments is by phone at exactly 8:30am & 1:30pm. Not ideal for parents who need to do school runs, it’s near impossible & requires a lot of multitasking & stress. I recently discovered that the Phoenix website says that we can now submit appointment requests & prescription requests on a form online. Which would be really helpful but these forms don’t actually work, it keeps saying it is outside of office hours even when it is not so the forms are not useable. It’s frustrating trying to book an appointment. Why can’t this practice be like other practices where you just use a form & people call you. Please please improve the way this is done at this practice, it will help many patients & parents, elderly etc. having to juggle so much already.
Visited June 2024
Review titled Phoenix Family Practice
Replied on 10 July 2024
Thanks for your time providing feedback. We have been very clear in communicating standardised opening times for the online forms, and we've since updated our website based on feedback like yours, to make this even more explicit. While I hope you and your family's health means you need not access the service again any time soon, we hope the improved clarity will assist you in completing a form in the future. We have had very positive feedback from people who use the new system and we stress that in urgent situations you can still call or attend the surgery in person, as has been available historically. Kind regards, Kyle Barrett Operations Manager
-
Review titled Great experience
Rated 5 stars out of 5
by Lena Piehl - Posted on 11 January 2023
I'm very impressed with the service I received from Church Street Practice today. The receptionist was extremely kind and helpful. Within 45 minutes, the duty doctor had phoned me back to diagnose my illness and prescribed the medication I need.
Visited January 2023
Phoenix Family Practice has not yet replied.