Picton Medical Centre
Whetley Medical Centre, 2 Saplin Street, Bradford, BD8 9DWContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Picton Medical Centre.
Reviews
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Review titled excellent service
Rated 5 stars out of 5
by bruce barnes - Posted on 14 April 2023
g.p and health professionals and the econsult system provided a comprehensive service -friendly staff and patients seem to show their aappreciatioon. effective triaging so people saw who they needed to see
Visited March 2023
Review titled Picton Medical Centre
Replied on 17 April 2023
Thank you for taking time to leave this review. We are delighted your experience of using the E-Consult service was a positive one. We are trying to push this service to reduce the amount of time our patients spend in the call queue. Please recommend us to friends and family.
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Review titled Receptionist intentionally cuts off a call
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I contacted to discuss my problem. The receptionist instructed me to purchase over the counter after I described my situation. I said that I had already tried this. I followed up by asking if I might send a picture, and she responded by saying yes. However she did not send the link after the call was over. The front desk agent ignored what I said. When I later called again, she pretended not to be able to hear me when I gave my name and date of birth. This was her excuse for pretending she couldn't hear me and ended the call. I am so disappointed in this receptionist knowing someone has a medical issue and purposely ending the call knowing it takes a long time to get through due to long wait times. I am really disappointed in this receptionist for purposefully terminating the call while being aware that I have a medical concern and that it took a long time to connect due to the lengthy wait periods.
Visited February 2023
Review titled Picton Medical Centre
Replied on 20 February 2023
Good morning, we are very sorry you have had a poor experience with our practice, unfortunately you have not left you name so we are unable to contact you directly to sort out the problems you have encountered. Your concerns seem to be around our reception team, please contact the surgery and speak to the reception team manager, Suhel, who will listen to you and try to resolve your concerns. We are sorry you have had a poor experience with our practice.
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Review titled Brilliant service by dr
Rated 5 stars out of 5
by Amina sajjad - Posted on 12 December 2022
Thank you so much to the dr at Picton medical he gave me such a excellent service took care of my every worry or concern during the app he reassured me with my issues regards to my children was very kind patient an understanding thank you
Visited December 2022
Review titled Picton Medical Centre
Replied on 13 December 2022
Many thanks for taking time to leave your lovely review about your recent experience with our practice. I will share with the clinician you saw. Please remember to recommend us to your friends and family. Anne-Marie. Practice Manager.
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Review titled Wonderfully caring and responsive surgery
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Every single person encountered at this practice has listened, been genuinely caring and do their very best to help, even when the poor receptionists are so busy they will take the time to make you feel important. So very glad to have them to rely on.
Visited November 2022
Review titled Picton Medical Centre
Replied on 12 January 2023
Many thanks for taking time to leave this lovely review. I will share it with our practice team. Please remember to recommend us to your friends and family. Practice manager.
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Review titled Friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
I rang the practice for an appointment for my father inlaws who has a skin condition. I spoke to a very friendly in house pharmacist who made notes of my father in law case as we were unable to obtain his skin cream called synalar c ointment. She recommended we come in n try an alternative until the product was back in stock.
Visited September 2022
Review titled Picton Medical Centre
Replied on 13 December 2022
Many thanks for taking time to leave this lovely review about our practice. I will share your comments with our pharmacist team. Please remember to recommend us to your friends and family.