Picton Medical Centre
Whetley Medical Centre, 2 Saplin Street, Bradford, BD8 9DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Surgery
Rated 5 stars out of 5
by Hina Nawaz - Posted on 18 December 2023
I have found Reception staff, Doctor's & Prescribers at this practice to be very helpful, whenever I have had to see or interact with them. Recommend this Surgery!
Visited November 2023
Review titled Picton Medical Centre
Replied on 20 December 2023
Thank you for taking time to leave your lovely review of our practice. We will share this feedback with staff. Please remember to recommend us to friends and family.
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Review titled Great clinical staff, shame about rude girls on reception
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2023
Went for an appointment, was a few mins late. No one on the front desk, could hear staff laughing away in back. Topic of conversation was inappropriate, glad my children were not with me. After waiting several minutes a girl came to the desk & after checking my details had the audacity to say I may not be seen as I was too late. After she checked with nurse I was told I would be seen & gave me a lecture on so called dna policy & how I should het here on time. Nurse I saw was fantastic. Management, please teach your front of house some manners, basic compassion & some basic customer service skills as it's clearly lacking.
Visited October 2023
Review titled Picton Medical Centre
Replied on 20 December 2023
Thank you for taking time to leave your feedback. We are delighted that you had a positive experience with our nurse. We have discussed your concerns in relation to the front desk with our reception team and with our reception team leader.
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Review titled excellent service
Rated 5 stars out of 5
by bruce barnes - Posted on 14 April 2023
g.p and health professionals and the econsult system provided a comprehensive service -friendly staff and patients seem to show their aappreciatioon. effective triaging so people saw who they needed to see
Visited March 2023
Review titled Picton Medical Centre
Replied on 17 April 2023
Thank you for taking time to leave this review. We are delighted your experience of using the E-Consult service was a positive one. We are trying to push this service to reduce the amount of time our patients spend in the call queue. Please recommend us to friends and family.
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Review titled Receptionist intentionally cuts off a call
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I contacted to discuss my problem. The receptionist instructed me to purchase over the counter after I described my situation. I said that I had already tried this. I followed up by asking if I might send a picture, and she responded by saying yes. However she did not send the link after the call was over. The front desk agent ignored what I said. When I later called again, she pretended not to be able to hear me when I gave my name and date of birth. This was her excuse for pretending she couldn't hear me and ended the call. I am so disappointed in this receptionist knowing someone has a medical issue and purposely ending the call knowing it takes a long time to get through due to long wait times. I am really disappointed in this receptionist for purposefully terminating the call while being aware that I have a medical concern and that it took a long time to connect due to the lengthy wait periods.
Visited February 2023
Review titled Picton Medical Centre
Replied on 20 February 2023
Good morning, we are very sorry you have had a poor experience with our practice, unfortunately you have not left you name so we are unable to contact you directly to sort out the problems you have encountered. Your concerns seem to be around our reception team, please contact the surgery and speak to the reception team manager, Suhel, who will listen to you and try to resolve your concerns. We are sorry you have had a poor experience with our practice.