Pimlico Health At The Marven Surgery
46-50 Lupus Street, Westminster, London, Greater London, SW1V 3EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt and helpful in so many ways
Rated 5 stars out of 5
by Patricia Leggat - Posted on 04 September 2023
My mum is elderly and has complex medical needs - have found the Marven to be very efficient, always getting back to me, prompt gp referrals and very considered care. We used to use another local surgery and they weren’t anything like as well organised.
Visited September 2023
Review titled Pimlico Health At The Marven Surgery
Replied on 14 September 2023
Dear Patricia Thank you so much for your feedback. We work exceptionally hard to ensure we provide the highest standard of care, we are really pleased to hear your positive feedback. Naz Thurai, Practice Manager
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Review titled Phone reception nonexistent
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
I’m writing this review while still waiting on the line to ask after blood test results. It has now been 41 minutes, after being told by the automated system that I was second in line about 30 minutes ago. I was told to expect the test results last week, so they’re already late, but now I have no way to follow up. I’m not sure whether reception ignores calls for over a half hour or if this line leads to nowhere, but this is ridiculous.
Visited June 2023
Review titled Pimlico Health At The Marven Surgery
Replied on 05 June 2023
Dear Patient, Thank you for your feedback. My name is Naz Thurai, practice manager at Pimlico Heath at The Marven. I am sorry to hear you have waited 41 minutes after being told you are second in the waiting line. I can assure you our reception staff are working hard to answer all calls. I am aware we were quite short staff on Thursdays due to sickness and annual leave and this may have caused a delay in answering your call. However our calls are monitored and recorded; if you can kindly contact us via email I would be more than happy to investigate the delay and contact you via telephone to discuss further. Naz Thurai, Practice Manager pimlico.marven@nhs.net