Pinewood Surgery, Ipswich
Shepherd Drive, Pinewood, Ipswich, Suffolk, IP8 3SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to schedule appointments
Rated 1 star out of 5
by Marcus - Posted on 10 December 2024
When requesting an appointment, at other surgeries I am used to being assigned a time for an appointment. This place does not assign appointment times. It is left to the doctor to call each patient individually and then act on the response. This means you have to wipe out your whole day waiting, and rearrange plans for all other family members.
Visited December 2024
Pinewood Surgery, Ipswich has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Miss K - Posted on 25 April 2024
Couldn't thank you enough for my recent experience. Quick and friendly service provided. The surgery was nice and clean, quiet and parking isn't an issue. I like that I can self sign in also. Thank you for my great experience <3
Visited April 2024
Pinewood Surgery, Ipswich has not yet replied.
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Review titled Repeat prescription proceedures
Rated 3 stars out of 5
by ROSS COATES - Posted on 11 September 2023
I ordered a repeat prescription on 6th September and expected it to be ready at the chemist on Saturday 9th September.I was then told the chemist knew nothing about the order. I visited the Pinewood surgery on Monday 11th September and was told my request had not been actioned but would be processed by 4pm today. As a chronic asthmatic I need my inhalers and depend on them. I have now been 48 hours without this particular inhaler and am struggling. I could at least have been sent a text or otherwise advised if my request posed a problem so I could make another arrangement. This is 6 days processing time which is well in excess of normal processing time.
Visited September 2023
Pinewood Surgery, Ipswich has not yet replied.
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Review titled Dont care/Unbothered
Rated 2 stars out of 5
by E Marsh - Posted on 11 August 2023
I have been suffering with Haemorrhoids for the last 4-6 weeks, i just keep getting fobbed off with creams/ointments. I was told by one GP that basically i have to deal with the pain and go through loads and loads of creams to "build a case" - enough is enough! my mental health is critically on the line - i am missing work and do not get sick pay! This is not quality of life! and when i do call or speak to anyone im made to feel like im bothering them or being dramatic! being told "its only one the size of a pea" it doesnt matter the size i can feel it and its painful! all i want is a referral and im made to feel that because its not pouring with blood 24/7 that its not severe enough to have something done about it... why does everyone have to get to a critical stage before they are helped??Another tried to tell me it was a skin tag... I know my body!
Visited July 2023
Pinewood Surgery, Ipswich has not yet replied.
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Review titled Continually filling out Ask my GP
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2023
I have an issue whereby I cannot it seems have any kind of consultation regarding the issue. Fill out Ask questions and get a call back. No-one has ever mentioned a physical examination. It is assumed to be post nasal drip issue but is there more to it!!
Visited April 2023
Review titled Pinewood Surgery, Ipswich
Replied on 06 June 2023
Hi, Thank you for your comment. Although we are sorry you are not happy with the service we provide we are not able to contact you to discuss as you have posted anonymously. Please contact the surgery if you wish to discuss further. Kind Regards Lena Newman