Pinfold Medical
Pinfold Health Centre, Field Road, Walsall, West Midlands, WS3 3JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service provided
Rated 5 stars out of 5
by Lorraine Powell - Posted on 31 October 2023
I made a call yesterday early evening the call was answered promptly. The receptionist advised me to send a photo of the area concerned. I received a message again promptly to follow a link. I sent a photo. I received a call within minutes with reassurance and what to do next. Thank you for a speedy excellent service. I have been with the surgery for many years and find the staff to be very professional, knowledgeable and helpful.
Visited October 2023
Pinfold Medical has not yet replied.
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I needed an HRT review and was able to book an appt on the nhs app within the next 2 weeks which I was extremely happy with. The doctor I spoke to was friendly, well informed and was excellent at providing all the options so I felt the decision making was a joint collaborative process. Thank you for this positive experience and all the hard work you do.
Visited September 2023
Pinfold Medical has not yet replied.
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Review titled Very helpful and friendly
Rated 5 stars out of 5
by Scott Hilton - Posted on 05 July 2023
I had my appointment today, and have an ongoing issue with a couple of things. Today the staff were lovely and so was my doctor, he listened to me in detail without interrupting, and has prescribed me new items to try, as well as sending off two referrals. I cannot thank the team enough, it has taken such a weight of worry off of my shoulders. Thank you honestly so much.
Visited July 2023
Pinfold Medical has not yet replied.
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Review titled Friendly and welcoming
Rated 4 stars out of 5
by Anonymous - Posted on 30 March 2023
Arranged for a lifestyle review following cholesterol test, received down to earth practical assessment with the practice nurse. Very friendly welcome in a relaxed manner, made to feel at ease.
Visited March 2023
Pinfold Medical has not yet replied.
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
I called first thing to speak to a Doctor about some urgent medication, to be told by an extremely rude receptionist that my issue wasn't urgent (even after explaining that I had previously been hospitalised due to this). I was told they could not help, and that I would need to come into surgery instead (even though another kinder member of staff had helped me previously with the same issue). I was quite obviously extremely upset, but there was no compassion, I was being spoken over and also spoken to quite rudely. It was made out to be my fault, like I was in the wrong. These people should not be allowed to deal with people who have sensitive issues, there is no compassion, no friendliness and they just act as if they are completely above you. Will be looking to move surgery ASAP.
Visited February 2023
Pinfold Medical has not yet replied.
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Review titled Excellent patient experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
Had a pneumonia vaccine today and the nurse made me feel very relaxed, her attitude was exemplary and is a credit to the practice.
Visited February 2023
Pinfold Medical has not yet replied.
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Review titled Incorrect information
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
My mother who has poor mobility had a water infection she's elderly and was asked to take a sample to the surgery, to do this she would be in pain and would cost her a taxi fair to get here. She then would have to wait for it to be tested and wait for the prescription. I rang and was told if I brought the sample there was someone to test it and I could wait for a prescription then when I got here I was told no that wasn't the case it would need to go to a clinic to be tested and then they would donit but this was an hour later. If my poor mother had come this would have been so hard for her and then she would go away without treatment
Visited December 2022
Pinfold Medical has not yet replied.
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Review titled Staff always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2022
Staff always very helpful and polite. Always do what they can to get you the service that you require. With our thanks for all of your help.
Visited November 2022
Pinfold Medical has not yet replied.
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Review titled Nurse practitioner
Rated 4 stars out of 5
by Joanne Davis - Posted on 15 November 2022
She was amazing blood test and vaccine honestly didn’t feel a thing friendly happy fantastic lady couldn’t wish for a nicer more gentle person thankyou so much
Visited November 2022
Pinfold Medical has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Debbie Shepley - Posted on 06 October 2022
The doctors are especially the diabetic nurse are totally fantastic. The diabetic nurse has changed and saved my life for the better.
Visited October 2022
Pinfold Medical has not yet replied.