Pioneer Medical Group
Ardenton Walk, Bristol, BS10 6SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always late
Rated 3 stars out of 5
by Anonymous - Posted on 04 March 2025
I wish I were able to write a more positive review. However, although always a friendly service I have never been seen on time and it's usually a considerable time waiting. Today for example I arrived with plenty of time before my appointment time, yet here I am still waiting to be seen 20 minutes (and counting) after my appointment time.
Visited March 2025
Review titled Pioneer Medical Group
Replied on 04 March 2025
Thank you for taking the time to feedback, I am sorry that you have had a bad experience with us recently. It is never our intention to keep you waiting, the nature of our work sometimes involves situations that can cause appointments to run over and we do try to give every patient what they need. We do recognise however, how frustrating this can be when you attend for an appointment at a specific time and the impact that running late can have on your day. Thank you for your understanding and I am sorry that we were unable to see you on time today. Justine Mansfield - Business Manager
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Review titled Friendly, helpful, welcoming and efficient admin team
Rated 5 stars out of 5
by M Callun - Posted on 12 December 2024
I recently moved from one Bristol practice to Pioneer and the admin team at Pioneer have made this process quick and easy. They respond rapidly to queries made using online forms and phone calls. I’ve visited the Bradgate surgery once now and reception was brilliant as was the doctor I saw
Visited December 2024
Review titled Pioneer Medical Group
Replied on 17 December 2024
Dear Patient, Thank you for taking the time to leave feedback. We are delighted you found registering with us quick and easy and are happy with the service so far. I will share your lovely comments with the wider team. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Lovely nurse
Rated 5 stars out of 5
by Maddy Eason - Posted on 05 December 2024
Our doctor (name I’m not allowed to mention ‘J’) was welcoming and made us feel at ease as soon as we walked through the door. She was very sweet with our baby daughter and took her time with the checks. She saw us earlier than our scheduled appointment which was great. Thank you J.
Visited December 2024
Review titled Pioneer Medical Group
Replied on 06 December 2024
Dear Maddy, Thank you very much for your kind words, we love hearing from patients when something goes well, it brings great pleasure to me in passing these comments on to the team, thank you again - Justine Business Manager
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Review titled Steroid injection
Rated 5 stars out of 5
by David Carroll - Posted on 09 November 2024
Very good practice, I can always get an appointment, my treatment was clearly explained to me in layman’s terms. Felt very comfortable that I’m getting the best treatment.
Visited November 2024
Pioneer Medical Group has not yet replied.
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Review titled Ease
Rated 5 stars out of 5
by Matt - Posted on 05 November 2024
Well set up practice as should be expected , great experience from first contact via a handy call back service , which was dealt with politely and very efficiently , then through to the appointment and must say it’s a fresh clean environment with a comforting atmosphere , great to say also that the Dr listened to my problem and was very professional and friendly and I felt that the correct way forward was given , this really is a surgery that should be looked upon by others as to be the way run , honestly can’t praise it enough , thanks it’s good to know that somethings seem to work correctly !
Visited November 2024
Review titled Pioneer Medical Group
Replied on 11 November 2024
Dear Matt, thank you for leaving us a review, especially as it looks like each team is playing their part in making sure your experience at Pioneer Medical Group was a positive one, Its really reassuring to hear from someone that it has all worked for, we strive for this every day and I shall be sharing your review with the whole practice team as I am sure it will lift everyone's day - much appreciated - Justine Mansfield (Business Manager)
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Review titled Terrible practice
Rated 1 star out of 5
by Neli - Posted on 04 November 2024
During the last year I have been contacting the surgery on few occasions to book an appointment. On all these occasions I been told that there’s no any appointments available and I have to call on the next day 8 oclock in the morning. I am working full time, days and nights shifts, I can’t call every day 8 am and wait half an hour on the phone and at the end I will still get the same answer - “all appointments for today are gone, call tomorrow”. The previous times when I couldn’t get an appointment I had to go private and pay out from my pocket. What happened with the online system? Why we can’t book appointments online anymore? Why so little appointments are available? Why we can’t book appointment for few days ahead? This is ridiculous! This morning I called with abdominal pain and I been told that there’s no appointments and I should fill a form online and someone will contact me. Well guess what, I been told the same thing months ago when I contacted the surgery and I am still waiting someone to contact me!!!! I am a patient with this surgery more than 5 years, it’s been okay before but now it’s absolute disgrace!!!
Visited November 2024
Review titled Pioneer Medical Group
Replied on 05 November 2024
Dear Patient, We are very sorry to hear of your experiences when contacting Pioneer Medical Group. Can I please ask you to contact a member of the management team in order for us to explore the issues you have faced and help you move forward with your medical needs. Please call 01179591919 or alternatively you can contact us via email on bnssg.pmg@nhs.net. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Helpful staff
Rated 4 stars out of 5
by Anonymous - Posted on 14 November 2024
The Nurse practitioner was very helpful, she was trying her best to book me an appointment at the hospital.
Visited November 2024
Review titled Pioneer Medical Group
Replied on 18 November 2024
Dear patient, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received. I will be sure to pass your lovely feedback on to the nurse practitioner. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I have been in agony for months in and out of hospital due to the pain been to the doctors 3 months later still no diagnoses and the meds that seem to be helping the pain which I’m meant to take daily are being refused to be given to me on time I can not go a day without the medication because I can’t not eat drink or move without them due to the pain but none of these doctors seem to care and the women on reception are rude and cut the off
Visited July 2024
Review titled Pioneer Medical Group
Replied on 15 July 2024
Dear patient, I am so sorry to hear that this is your experience.- To enable me to investigate this further I would be grateful if you could contact me on 0117 9591919 and I can try to resolve this for you. Justine Mansfield - Business Manager
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Review titled Frustrating & helpless
by Anonymous - Posted on 24 June 2024
I waited for a diabetic review for months and when a diabetic practice nurse finally called me for 10mins she stopped one of my medication due to side effects and increased my other medication and was going to follow up in a weeks time via phone call on the day she called I had my phone with me I picked up I couldn't hear her and she couldn't hear me either, she cut the call and the right thing to do is to call me back but she never did, waited for hours and it never happened. I called the I surgery and they were not helpful either all the could tell me is that she tried calling you and couldn't book me in because there's no appointment. This happened on the 20th of May & I've only seen a doctor today being the 24th of June, meanwhile my medication had been stopped & not replaced causing harm to myself by worsening condition because I know I needed to speak with someone but unable to get appointment.
Visited May 2024
Review titled Pioneer Medical Group
Replied on 01 July 2024
Dear Patient, Thank you for taking the time to leave feedback, We are very sorry to hear you have had difficulties when engaging with Pioneer Medical Group. Could I please ask you to contact a member of the management team on 01179591919 so we can investigate this further please? Alternatively you can email bnssg.pmg@nhs.net. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Bad practice
Rated 1 star out of 5
by Neli - Posted on 05 March 2024
After leaving a review here and been advised to contact the gp through the e-consulting tool, I did that straight away. I contacted the gp for two different issues, I only been contacted about one of the issues, the other bigger one no one bothered. The doctor contacted me was very rude and made me question myself do I really struggle instead of doing her job. I had second interaction with this doctor and both times she was rude. At the end I had to go see someone privately as I can’t waste my time with trying getting appointments and the rude staff.
Visited March 2024
Review titled Pioneer Medical Group
Replied on 05 March 2024
Dear Neli, Thank you for taking the time to leave a review, I am sorry that you had such a bad experience with us. I would like to investigate this further so I can feedback to the clinician involved with your care. I would be grateful if you could contact me on 0117 9591919 so I can look into the further - Justine Mansfield - Business Manager