Plashet Harmony Practice
Shrewsbury Road, London, Greater London, E7 8QRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need of an improvement
Rated 2 stars out of 5
by S Patel - Posted on 11 March 2025
Needs communication improvments when giving presciption before electronically sending it to nominated pharmacy and appointment system needs to improved as longer waiting slots and taking importance in patient care with test results and reports in mannerly time.
Visited March 2025
Review titled Plashet Harmony Practice
Replied on 15 March 2025
Good morning Ms Patel, apologies you have had a bad experience in our Practice. If you would like to discuss the points you have raised the please reach out to discuss this further Thank you
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Review titled Very poor management
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2025
I was sat at reception waiting to see doctor when I overheard manager shouting and abusing reception staff, the was very unprofessional and made me feel very uncomfortable to be sat there. I thought there would be more professionalism in the NHS sector.
Visited January 2025
Review titled Plashet Harmony Practice
Replied on 24 January 2025
Good morning We would like to look into this further. Please come in to the Practice so we can find out which day and time so we can view our CCTV to investigate this further. Apologies you felt uncomfortable in our Practice
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Review titled Well-Experienced Chief Doctor and hospitable staff
Rated 5 stars out of 5
by Jothi - Posted on 01 October 2024
I could not book appointment online, and I sent a triage note, further to which I received a call, followed by an emergency appointment with the doctor. The doctor listens to the patient, understands their concerns and recommends the best advice and recommendations. I am very grateful for the timely medical advice, support and treatment recommendations I received.
Visited August 2024
Review titled Plashet Harmony Practice
Replied on 14 October 2024
Dear Jothi Thank you for your review. We are glad we were able to help you with your medical concerns. Please do continue to provide feedback so we can continue to improve our services Thank you
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2024
Receptionist are very lazy and not helpful Also system of this GP is very very low quality.If anybody has health problem they just tell you contact 111 or 999.Get an appointment is very tough
Visited June 2024
Review titled Plashet Harmony Practice
Replied on 26 June 2024
Thank you for sharing your concerns with us. We sincerely apologise for any frustration or inconvenience you have experienced. We take feedback about our service very seriously and are committed to addressing any issues that may arise. We want to ensure that we provide the best possible care for all our patients. Firstly, I apologise if our reception staff appeared unhelpful. Your feedback will be reviewed as well as our procedures and we will provide additional training to ensure our staff can offer the support and assistance you expect. Regarding the challenges you've faced in booking appointments, we recognise the importance of timely access to healthcare. There are numerous options available to help our patients such as enhanced access, CPCS, AccuRX triage all which can be explained to you in further detail so please do call us or come into the practice so we can show you what is available Your feedback is invaluable as we work to enhance our services. If you would like to discuss this matter further, please do not hesitate to contact our practice manager. We are here to listen and make the necessary changes to improve your experience. Thank you for bringing these matters to our attention. We appreciate your patience and understanding as we work towards better serving you and all our patients.
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Review titled Ineffecient
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
Not received blood test results from over 3 weeks ago.Chased it up to be given wrong information. Called for results and informed that as it was from out of hours they couldn't access the results. My daughter had a test on the same day and her results haven't arrived either! The surgery policy is that you have to ring at a specific time - when most people are working and the staff can't make outgoing calls! The receptionist always have no clue an dhave to pass everything onto their managers who are never on duty. A surgery that plays with people's health! Changing practice ASAP
Visited June 2023
Review titled Plashet Harmony Practice
Replied on 23 June 2023
Dear patient, Thank you for your feedback. We are sorry your experience with our practice on this occasion has been less than satisfactory. Blood test results can only be provided to patients if the hospital/medical facility where you took the blood test send us the result. Their response times are unfortunately out of our control. Patients are told to call back if the response requires clinical oversight for which the reception staff are not qualified and in order to provide you with the appropriate answer our staff can only speak to the doctor when he is not in the clinic with other patients. Whilst we understand your frustration, this policy has been put in place for patient safety as well as data protection as the reception staff should only have access to medical records on a need to know basis. Managers, whilst they can access your medical records, need authorisation from the doctor before they can give you the information you require which is why you are asked to call back. Thank you for your understanding of the policies put in place and once again apologies you had a bad experience. If you would like a further conversation please feel free to arrange a meeting with myself. Jessie Tooray, Practice Manager Plashet Harmony Practice