Poplar Grove Practice
Meadow Way, Aylesbury, Buckinghamshire, HP20 1XBContact details and opening times
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Reviews
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2022
Called for an appointment in the afternoon and told to call in the morning. Call in the morning, on hold for 30mins at number 30 in the queue which means either one patient was talking the whole time, or no one was answering the phone. After nearly an hour, the surgery had reached "their safe working limit". Called the following day at 08:00, by 08:10 the surgery "reached their safe working limit". Stayed on hold to speak to reception - received "we are not able to take your call right now, pls call back later" It is completely hopeless.
Visited October 2022
Review titled Poplar Grove Practice
Replied on 10 November 2022
Dear Anon. Thank you for your comments. We are acutely aware that demand for NHS services is outstripping capacity. Every day we have over 2000 inbound calls to the surgery. We are desperately looking at our ability to offer more to our patients. Our new phone system does provide an improved queuing system and a more effective way of communicating to callers the status of appointments. However we do understand there are peak times where the level of calls coming in exceed the queue capacity and patients get the engaged tone. Unfortunately this is something we cannot control but we will continue to monitor. The ability to book routine GP appointments online become available from the 14th November 2022 via the ask First App. Please do download ask First if you have not got this already as many more options are becoming available on-line. We are hoping once we increase online access to our patients, pressure on the phone lines will ease. We do listen to your feedback and welcome suggestions on how we can improve access.