Poplar Grove Practice
Meadow Way, Aylesbury, Buckinghamshire, HP20 1XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant organisation for flu vaccinations
Rated 5 stars out of 5
by Lucinda Cashin - Posted on 18 October 2024
Very impressive organisation by the entire practice. I parked really easily, I walked through and was assigned a room to receive my vaccination. Within two minutes, I had given my date of birth and was vaccinated. There was also a different exit, which meant vulnerable people weren't being put at risk as you didn't come into contact with people. Seamless experience, and fantastic service from Poplar Grove Practice.
Visited October 2024
Poplar Grove Practice has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by Kerri - Posted on 23 October 2024
Although poplar grove is a very busy practice (just like all of them in the area) the staff there are professional, thorough, kind and very efficient with their appointment times. Having been unwell for weeks the paramedic that I saw followed up with me, saw me again after no improvement and requested necessary tests. I’ve felt very well cared for and thanks to their knowledge and expertise I’m finally starting to feel better.
Visited October 2024
Poplar Grove Practice has not yet replied.
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
I visited on Wed 2nd Oct at about 10.20am, as I was unable to get through on the phone at 9.20am. The receptionist was lovely - she was helpful, polite and smiley. I wanted to let you know how lovely she was.
Visited October 2024
Poplar Grove Practice has not yet replied.
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Review titled Dr I am seeing
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
Absolutely amazing doctor, I believe currently at the practice specialising in diabetes/low carb. She has gone over and above helping me with this and other issues. She has taken time to listen and talk to me, not least around the death of my dad. She has helped me with diabetes,diet and when I was ill following my hysterectomy came to my home. She has made onward referrals and I am so appreciative of her. She is kind, helpful, knowledgeable, non judgemental and nothing is too much trouble for her. She is a wonderful person and a credit to the medical profession.
Visited October 2024
Poplar Grove Practice has not yet replied.
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Review titled No available appointments
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
There are no appointments available at this clinic, I'm trying to book an appointment for the last week, they don't even answer the phone, all I can do is go on the AskFirst app, go through all the symptoms, just to tell me that there are no available appointments at all. I keep paying for the NHS, but when I have a health problem, I have to pay again at private practices. NHS is just a bad joke!
Visited August 2024
Review titled Poplar Grove Practice
Replied on 22 August 2024
Dear Patient We are sorry you have struggled to access an appointment. I hope I can explain some of the issues facing primary care and how our appointment system works and how our triage system is designed to ensure the right appointments are allocated effectively to make the most of our valuable resources. Every morning, one of our GPs is based alongside our patient services team (PST), ensuring the correct care is provided and that appointments are made efficiently. A recent Demand V Capacity Analysis showed that for every appointment available, at least 7 to 8 patients are seeking it. We recognised that our appointment availability was completely booked up by 8.30am most days, and this was not a good use of our resources. Since the introduction of the morning GP Navigator, our appointment availability is much better and the right patients are being given the right appointments to meet their needs. However once the allocation of routine appointments have been filled, patients are asked to call back the next day when the next batch are released. NHS111 is always available to help if you do need to access advice. Once you have been triaged by NHS111, where clinically appropriate, they have capacity to book patients into services like out of hour GPs and Minor Illness Units which relieves the pressure. They also have access to a small number of urgent slots at the practice if they needed and provide us with triage notes so our GPs can assess and allocate the most suitable appointment, based on our capacity. We know it is not a perfect system and we are always trying to find the right balance to avoid patients going round in circles. The ask-First App appointments get released every morning at 6am which can help avoid the phone rush at 8am. We are working as hard as we can with the resources we have Poplar Grove Practice
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
Thank you to the staff at Poplar Grove for the care and help you continue to give me and my husband. I had a query regarding a procedure I am due to have and received a response from the surgery very quickly putting my mind at ease. Despite working in challenging times, we have found staff here to be polite and helpful. Although we only use your services when we absolutely have to, we have always been offered help and sound advice in regards to any health issues and in my husband’s case, on going condition. We have never felt let down and having moved from a surgery where we did not receive this level of care, class ourselves as lucky to be patients of Poplar Grove Aylesbury. Thank you to you all.
Visited August 2024
Review titled Poplar Grove Practice
Replied on 22 August 2024
Dear Patient Thank you so much for your kind comments about the service you received from the surgery. Kind regards, Poplar Grove Practice
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Review titled Kind and helpful reception staff member
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2024
Can I just say how wonderfully kind and effective your receptionist s****** is. I’ve been in a couple of times recently and she’s was on the desk alone. Despite this obviously stressful job she takes every person as an individual and makes sure that the best resolution she can achieve is completed for each of her patients. She is a credit to the practice and could do with a pay rise I’m sure. She’s is really good with people and cares. A very good role model for your other reception staff.
Visited August 2024
Poplar Grove Practice has not yet replied.
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Review titled Nurses here are excellent
Rated 4 stars out of 5
by Daryl - Posted on 05 June 2024
I felt compelled to write this review after my appointment this morning with one of the nurses. I have never felt so relaxed during a blood test. She effortlessly kept me calm and engaged in conversation while efficiently collecting multiple blood samples. Nurse (you cannot use names here which is silly) is truly an asset to the team and provided a breath of fresh air in what seemed like a chaotic and stressed reception area. Walking into her room felt like stepping into a calm oasis. Appointments like these can often be accompanied by angst, anxiety, and a sense of obligation, but I genuinely enjoyed my time with the nurse and could have continued talking to her all morning. The entire nurse team at the practice has always been an excellent group of care providers. As someone who unfortunately has to see them more than I would like at the age of 33, it makes my condition more manageable knowing that I have such a fantastic team looking after my care.
Visited June 2024
Review titled Poplar Grove Practice
Replied on 01 July 2024
Dear Daryl Thank you so much for your review which is very much appreciated. Kind regards Poplar Grove Practice
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Review titled Wonderful nurse
Rated 5 stars out of 5
by Clare Doherty - Posted on 15 May 2024
Went for a blood test. I was extremely nervous. The nurse, was so calming and friendly. She put me at ease and made me feel calm. A real asset to the surgery and nhs in general. I cannot thank her enough.
Visited May 2024
Review titled Poplar Grove Practice
Replied on 20 May 2024
Dear Clare Thank you so much for your kind comments about the service you received from the surgery. Kind regards, Poplar Grove Practice
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Review titled Excellent Customer Service
Rated 4 stars out of 5
by Nick Giles - Posted on 22 April 2024
Trying to be pro-active with my health care I arranged a blood test at Stoke Mandeville hospital last week to ensure that a disease I have had in the past has not re-occurred. There are no symptoms only a blood test will do.I thought it a waste of my GP's time to make an appointment just to make a referral. SM declined to do the test- a referral ( letter or otherwise) is required ( hidden in the small print). So I mailed Poplar Grove thinking an appointment would be required. No- I had a response within a couple of hours.The GP concerned ( I think the rules prevent me naming her) had arranged a referral straight away and explained what would happen when the result came through. Excellent service from the GP at Poplar Grove and I did not waste their time with an unnecessary appointment. Thank you Poplar Grove !
Visited April 2024
Review titled Poplar Grove Practice
Replied on 20 May 2024
Dear Mr Giles Thank you so much for your kind comments about the service you received from the surgery. Kind regards, Poplar Grove Practice