Portchester Practice
Portchester Health Centre, West Street, Portchester, Fareham, Hampshire, PO16 9TUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service by everyone
Rated 5 stars out of 5
by Robert Smith - Posted on 02 April 2024
I’d just like to say thank you for the help given by at least three receptionists and doctor when I requested an emergency prescription due to a mix up by my on line pharmacy. The service difference between the surgery with genuinely good help and their human contact bears no comparison to the. Robotic service provided by the on line pharmacy.
Visited April 2024
Review titled Portchester Practice
Replied on 02 April 2024
Dear Mr Smith Thank you so much for your kind words and recognition of our team's efforts. We're pleased to hear that our receptionists and doctor were able to assist you promptly and effectively during your emergency prescription situation. Your feedback truly means a lot to us. Kind Regards D Kershaw Practice Manager
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Review titled A shining example of the NHS
Rated 5 stars out of 5
by Anonymous - Posted on 02 February 2024
I have recently joined the Portchester Practice after moving to the area. I was anxious to change GPs as my previous practice was outstanding. I am so impressed with the Portchester Practice. Registering was a breeze. They actioned an onward referral within days and this morning I put in an E-consult, was contacted within an hour, seen face to face by a GP a couple of hours later and now have the intervention I need. Thank you.
Visited January 2024
Review titled Portchester Practice
Replied on 07 February 2024
Dear Patient Thank you for sharing your experience with Portchester Practice. We're glad to hear that your registration process was hassle-free and that you received prompt attention for your onward referral and E-consult. It's great to know that our team could address your needs in a timely manner, and we appreciate your positive feedback. We understand that changing GPs can be a bit nerve-wracking, and we're pleased that you found our services satisfactory. If you have any further comments or suggestions, feel free to let us know. We're here to ensure you receive the care you need and appreciate your trust in Portchester Practice. Doug Kershaw Practice Manager
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Review titled Thank you!
Rated 5 stars out of 5
by Julia Hinks - Posted on 06 December 2023
Beginning of November I had to have major surgery, on my return home I had to contact the practice several times and cannot fault their support. I put in e-consult queries and each time had a call back from a GP within a short space of time. Whilst it was not only medical support that I was given, it was also reassurance. All those I came in contact with from the practice (not just GPs) have been polite, pleasant and professional. Portchester Practice holds "old fashioned" values, where the patient is not simply a name, but a person. That means a lot. I cannot recommend them highly enough,
Visited November 2023
Review titled Portchester Practice
Replied on 07 December 2023
Dear Julia Thank you for taking the time to share your experience with Portchester Practice. We're truly grateful for your kind words and are pleased to hear that you felt well-supported during your recovery. Our team strives to provide not only medical assistance but also reassurance and a personal touch. We appreciate your acknowledgment of our "old-fashioned" values, where each patient is treated as an individual. Wishing you continued recovery, and please do not hesitate to reach out if you have any further queries or concerns. Kind Regards Doug Kershaw Practice Manager
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Review titled Excellent service and responses
Rated 5 stars out of 5
by Ray Vincent - Posted on 12 July 2023
Only been with this practice since Spring but the service has been excellent. On all occasions both my wife and I have been so pleased with responses from all members of staff
Visited July 2023
Review titled Portchester Practice
Replied on 07 December 2023
I apologise for the late reply but I'm delighted to hear that you've had an excellent experience with our practice since joining this spring. It's always our priority to provide top-notch service, and I appreciate your positive feedback regarding the responsiveness of our staff. If you ever have any specific suggestions or if there's anything more we can do to enhance your experience, please feel free to let us know. Thank you for choosing our practice for your healthcare needs.
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Review titled used to be a good practice not anymore
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2024
this used to be a good practice before the pandemic, since then I have had cause to phone up four times and each time I was effectively told to "get lost" at no time was the problem mentioned at all. As far as I can see there is no nhs support in the Fareham area.
Visited April 2023
Review titled Portchester Practice
Replied on 01 August 2024
Thank you for taking the time to share your feedback. We always appreciate hearing from our patients, as it helps us to improve our services. It is unfortunate that you chose to remain anonymous, as this prevents us from being able to directly address and support any perceived shortcomings you may have experienced. We are committed to ensuring that no patient is turned away, and we strive to meet the needs of all our patients to the best of our ability. Our patient satisfaction rating consistently falls within the 94 to 96% bracket. In the recent national survey of patients, we were recognised as one of the higher achieving practices in the area. We regret that you feel your recent experiences have not met the standards we aim to uphold. We take such concerns seriously and are continuously working to improve our service, especially given the challenges presented by the pandemic. If you have any specific issues or concerns, we encourage you to contact us directly so we can address them promptly. Thank you again for your feedback. Doug Kershaw Practice Manager