Porter Brook Medical Centre
9 Sunderland Street, Sheffield, South Yorkshire, S11 8HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
by Raha - Posted on 25 July 2024
I have been with this practice for 20 years and for a long time they were a great practice and ran a comprehensive and personable service, the receptionist were kind and knowledgeable even during their triage. Both my husband and I have hardly needed to bother them with appointments. But as we get older we realise we need this service more. I requested an appointment with GP and the earliest appointment I was offered was September, I then requested a telephone conversation with GP, I was told the earliest is 3 weeks wait! When I expressed exasperation, the receptionist said to me “I will put the phone down” One gets the impression that the practice is not a well run service. I despair! I have now left the practice and registered with a new one! The email I got from this new practice immediately assigned me to a GP and 3 day wait to see a GP!!! This convinces me even more that the issue is Management.
Visited July 2024
Review titled Porter Brook Medical Centre
Replied on 26 July 2024
We are sorry to hear that you are dissatisfied with the service you have received from the practice and we would like the opportunity to discuss this with you. Please contact us on 0114 2636100 or via our website. Thank you
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Review titled Disappointing practice
Rated 2 stars out of 5
by Carol - Posted on 26 June 2024
we were informed that we would no longer be able to use the services of Porter broke medical centre. This notification was given just two days after the birth of our second son, who is now only a few days old. At a time when we urgently need medical support and guidance, this decision has left us in a highly vulnerable and precarious position. The directive to find a new GP practice within a matter of days is unreasonable and impractical. It has not provided us with adequate time to ensure a smooth transition of care, which is crucial for the well-being of our newborn and the rest of our family. The lack of support and the abrupt nature of this decision have compounded the stress and anxiety we are already experiencing during this critical period
Visited June 2024
Review titled Porter Brook Medical Centre
Replied on 28 June 2024
Hello, our priority is to provide supportive, caring and understanding healthcare and I am sorry that you do not feel that this has happened on this occasion. Please could you contact the surgery so that we may discuss this with you. Thank you
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Review titled Massively Oversubscribed
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
The practice is so oversubscribed for the funding and staff they have that even ringing as soon as the phone lines open I was told there weren't any appointments availble for 6 weeks. Similarly, the phone lines are often so busy first thing in the morning that it usually takes over half an hour to even get into the phone queue (which then often lasts another half hour or more).
Visited March 2024
Review titled Porter Brook Medical Centre
Replied on 22 March 2024
Thank you for taking the time to provide us with your feedback. We are sorry that you are dissatisfied with the care you have received. We would welcome the opportunity to discuss this matter and invite you to contact the surgery or alternatively, please contact us through our website below. https://www.porterbrookmedicalcentre.co.uk
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Review titled Very helpful and knowledgeable
by Lucy827 - Posted on 15 December 2023
I received an unexpected telephone call from the pharmacist at Porter Brook Medical Centre. I don't want to divulge my conditions, but she was so empathetic and recommended an alternative to 2 lots of tablets I couldn't take because of side effects. I also wanted to reduce the strength of painkillers, and she told me she can do that. The next day my prescription was ready at the chemist. I'm so impressed by this lady, very helpful and knowledgeable. Overall a great telephone conversation.
Visited December 2023
Provided by Care opinion
Review titled Porter Brook Medical Centre
Replied on 22 March 2024
Thank you for your feedback. We are pleased to hear that you are happy with the care you have received and we will provide your comments to the Pharmacy Team.
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Review titled Frustrating service
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2023
When you try to book an appointment you have to wait about half an hour for reception to answer the call. You have to book weeks in advance - I have only managed to get telephone appointments - for the telephone appointments they don't give you a specific time so you have to have a whole afternoon free so you can take the call somewhere private. When you get your prescription they only give you one month's worth - even for contraception. If you send them a message on the app when you request your next prescription asking them to increase the quantity they ignore it. It probably works out cheaper to use an online doctor who will issue a bigger quantity rather than paying a lot every month. When you do speak to a clinician they are rushed and you feel like you are a chore.
Visited July 2023
Porter Brook Medical Centre has not yet replied.
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Review titled Extremely poorly managed practice, great staff
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
Such hard work to get an appointment here. When phoning you first here a 2 minute pre-recorded message which repeats some details twice (e.g. that your call might be recorded) before you can attempt to join the call queue. If the queue is too long the phone just hangs up on you. The practice quotes in their responses to other reviews that it takes an average of 30+minutes to get through to a receptionist on a busy day, this is not acceptable. This genuinely stops patients seeking help from their GP and is pushing them to either self treat things where not appropriate or to unnecessarily burden other parts of the NHS by going to A&E/Walk-in centre with flare ups of ongoing conditions that need a longer term treatment plan. When i've managed to see a doctor, nurse or midwife they have always been excellent but the management of this practice is appalling, is contributing towards patient's health declining and is pushing people to use other parts of the NHS when inappropriate.
Visited July 2023
Porter Brook Medical Centre has not yet replied.
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Review titled Great patient contact.
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I had an appointment with a specific doctor and nurse and I just wanted to leave a review on how incredible they both were. I went in there expecting on type of appointment and received another and I was completely taken care of, constantly reassured, made to laugh and felt completely at ease. If I could name these two individuals I would as they deserve a whole load of praise but given how hard it is within the NHS at the moment, these two really embodied the perfect doctor and nurse. It’s great to know I’m at a practise with these type of staff.
Visited May 2023
Porter Brook Medical Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Since moving to Sheffield as a student in 2018 this was my GP practice. Initially, it was a positive experience however in the last few years it has been horrific. It's almost impossible to get an appointment, I called up in July to arrange an appointment to be told the next available one was 31st August!!! And this was for a telephone consultation. I have since changed GPs and arranged an appointment and was seen the same week. I found the GPs here to be extremely rude and uncaring, it felt as if appointments were a chore. I had a telephone review appointment scheduled, after a face to face appointment about a health issue, and to discuss how I'd got on. My symptoms were significantly worse. I just missed the call, and called reception to see if they'd ring back. Was told they'd ring back, when they did about 5 hours later but when the GP called me, she was extremely dismissive as if she didn't know why calling, snapped at meand said she'd had a long day as she'd had a house visit. I was in significant distress with my symptoms which were left unmanaged and uncontrolled. Also was told by one GP, I could possibly have cancer which caused further extreme distress, lots of appointments, blood tests and scans to be told it was something I was born with.
Visited March 2023
Porter Brook Medical Centre has not yet replied.
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Review titled Incorrect prescription
Rated 2 stars out of 5
by Mary Heyler - Posted on 14 March 2023
I was prescribed a medication for stomach acid by a GP in the practice. Instructions were 2 tablets per day for one month and one tablet per day for the second month. This should amount to 84 tablets but I was only given one box of 28. When I complained I was then issued another prescription of 28 tablets!!!!! This is still not enough. Is the pharmacist not able to count???? Very worrying for those who may have more serious conditions. This lack of detail is completely unprofessional.
Visited March 2023
Porter Brook Medical Centre has not yet replied.
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Review titled Poor practice.
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
Shocking service, wait months for an appointment. Lost 2 separate samples Used to be a decent practice but gone down the pan. Recently registered with another practice, Dore Surgery. Best thing I ever did.
Visited February 2023
Porter Brook Medical Centre has not yet replied.