Portobello Medical Centre
14 Codrington Mews, London, Greater London, W11 2EHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice but poor receptionist performance
Rated 5 stars out of 5
by Nadia Nail - Posted on 18 May 2023
I have requested the link to my medical records 3 time by phone with a complete failure to be provided despite the promise to send an email with the link. Today I did a blood test the nurse accompanied me to the receptionist to make sure I get the link. The receptionist promised to send an email with link but that never materialised for the fourth time!
Visited May 2023
Review titled Portobello Medical Centre
Replied on 24 May 2023
Dear Mrs Nail, Thank you for taking the time to leave a review. I am extremely sorry to hear of your negative experience. I am glad we discussed this in person and we have taken your comments on board as a learning point to discuss with the team. I have now sent the link as per your request. Best wishes, PMC Practice Manager
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Review titled Excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I am so pleased with the care I have received from this surgery. The doctors are professional, caring and always follow up appropriately. The admin team are also very efficient and helpful. Thank you for your continued hard work.
Visited February 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you very much for your positive feedback. We really appreciate your kind and encouraging words - PMC
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Review titled No appointments
Rated 2 stars out of 5
by Gary Moore - Posted on 11 January 2023
I was on the phone at 8am and put in the que , i was number 4 , i got through a 8.20 and asked for a call back . I was told there was no available appointments for call back today , i can call tomorrow at 8am . How can this be ?
Visited January 2023
Review titled Portobello Medical Centre
Replied on 04 September 2024
Thank you for your comments. If you have any further concerns, please contact us on our generic email available on our website - PMC