Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment
Rated 1 star out of 5
by Sylvia W - Posted on 11 December 2023
Disgraceful service. Wasn't told it was a fasting blood test. So i wasted £10 on a taxi to get to the surgery only to be told i couldn't have the blood test as I'd had 1/2 cup of coffee. They didn't care and acted like it was my fault.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. Our staff are trained to advise when fasting is required for blood test, we are truly sorry this happened, we will share this with our team and make changes going forward.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
I attended the surgery for a routine appointment with the practice nurse to have my stitches removed. The procedure was quick and painless. Whilst I was there I was also offered a flu jab which meant that I didn’t have to return to have the injection. This was also quick and painless. Lovely nurse very friendly and put me at ease.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Will not give me an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Will not give me an appointment. Puts on restricted medication without them seeing me, and am in crisis. They do not care. They actively employ gatekeepers to stop you from attaining an appointment. The worst surgery in Portsmouth and surprise surprise they are a group. Well, your group is terrible, and honestly you should be ashamed of yourselves.
Visited November 2023
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. We are sorry that we are not meeting your expectations and will share this with our team to make changes where possible.
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Review titled Your recent appointment
Rated 4 stars out of 5
by Valerie P - Posted on 06 November 2023
I only had a B12 injection which was carried out by a very pleasant nurse and was not kept waiting too long.
Visited November 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 17 November 2023
Thank you for taking the time to share your thoughts.
Provided by Working Feedback
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Review titled Absolutely no help for patients at all
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
rang for appointment told nothing available go online or call back tomorrow no doctors appointment offered online ever no econsult available, rang and asked for a phone appointment was told none available call tomorrow or book online and so it goes on in a never ending cycle. dr put me on anxiety meds and told me to book to review them cannot get through so my meds are cancelled so on and so on you can never get anywhere i am at my wits end with them show on earth do you get an appointment.. it's impossible, call staff just fob you off on a daily basis if you don't want patients dont call yourself a doctors surgery
Visited November 2023
Review titled Portsdown Group Practice
Replied on 03 April 2024
We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.
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Review titled Psa testt
Rated 2 stars out of 5
by Gordon F - Posted on 27 November 2023
I received a text from you asking me to book a phone call with a doctor regarding my test which was Borderline however every time I phone I am told there are no phone calls available???
Visited November 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
We are sorry that you have been unable to gain access when needed. We would advise that currently all areas of the health service have capacity issues and demand is often more than we can safely provide.
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Review titled Your recent appointment
Rated 2 stars out of 5
by Anthony B - Posted on 27 November 2023
Having been told by email that my Potassium level was high and that they needed to see me about it I was a bit disappointed to find that my visit was for a another blood test. whilst this may a prudent move It was not what I expected. The blood test itself was carried with professionalism and care. Exactly what I expected from the Nursing staff.
Visited November 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. We are sorry that it was not made clear that a further test was required and that was what you were attending for. We will share this with our team and make improvements where we can.
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Review titled Smear test
Rated 4 stars out of 5
by Karen L - Posted on 26 October 2023
Was due for a smear test a year earlier than planned to monitor the behaviour of my body following the results from having a Colposcopy done at QA Hospital's gynaecological department. The very pleasant nurse said that the details of why I was having the smear test done early were not made clear to her, because of the vague details given to her by the computer system. So after i advised her why i was there a year early she said she would write this info on the forms she is sending off
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 17 November 2023
Thank you for helping us improve with your feedback, we will pass this on to the team.
Provided by Working Feedback
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Review titled Injection
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Seen on time again and treated with respect by a professional employee of the surgery. I have never had a problem with Crookhorn Surgery
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for your continued support and feedback. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Good actual Appointment but booking confusing
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2023
The appointment itself was great. It was on time and the nurse was very kind and considerate to my 4 year old. Our appointments were together at the surgery. However, booking the appointment was confusing as given the text of the booking which was "Click here to book your flu and/or covid" I was anticipating that I would get my covid at the same time as I qualify. I was told at the appointment that instead these were being done separately. When I queried this at the reception desk I was told that all covid appointments were being done at Kingston Crescent which is quite a bit out of my way and not my local surgery. I would also have to book a second appointment. All vaccinations and appointments should take place at the local surgery unless an emergency. It is not fair to ask patients to travel quite far out in order to see their local doctor. It would also be useful for clearer communications on the vaccination times. Despite the fact I am on the vulnerable list, I will not be travelling to get my covid jab.
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. COVID vaccinations on the whole are only authorised to be carried out at our Kingston surgery. In some instances we are given permission to provide them at alternative sites. It is of course your choice whether you decide to travel to receive these vaccinations. We will ensure that we improve the message when inviting patients to book.