Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Portsdown Group Practice.
Reviews
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Review titled My experience
Rated 5 stars out of 5
by Stephen V - Posted on 02 January 2024
The nurse i had a consultation with was honest and up front with me. But I'm still waiting for a phone call from a doctor, to confirm the nurses diagnosis.
Visited January 2024
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 18 January 2024
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Provided by Working Feedback
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Review titled Good…But
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2024
E-Consult worked fine and got a helpful response next day. Went for blood tests and Nurse said they would be online next day, they are still not there and nor are any tests from past 6 years, have latest version of Nhs App and even if all clear, you need that reassurance and with them will inevitably worry and end up contacting surgery again.
Visited January 2024
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your comments. All test results completed by the Practice will have the results uploaded to your record. If you have having difficulties reviewing please contact directly so that this can be resolved for you.
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Review titled Diabetic review
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
My diabetic management has been hospital based for over a decade. Having moved house Portsdown practice is our new surgery and i was offered a review through them. I can honestly say it was the best experience i've had at a GP's surgery in relation to my condition for sooo long!! Amazingly friendly staff. I might even be able to improve things without venturing to QA if this service is anything to go by
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 12 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Recent Experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2023
A call back instead of waiting on the phone 10/10. Call back from Dr within the hour 10/10. Prescription ready within the hour 10/10. Absolutely brilliant service with friendly people.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 02 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Computer says "no" attitude
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Submitted an e consult essentially 2 issues causing the Utimate Problem. Filed under the Ultimate Problem. Response was that I needed to resubmit my 2 issues (causing the same outcome/Problem) as 2 separate e-consults because putting 2 things onto 1 e-consult (even though they are linked) is not allowed. When access to GP is an issue this has essentially wasted 1 e-consult slot and will waste 2 more as I diligently resubmit my issues onto two separate forms With The Same Information! Ridiculous! If there are resudual questions upon receipt of the e-consult, because further info is required then you should Book An Appointment to clarify these, or if too complex for an admin to triage /deal with send to a clinician; don't just bat patients away for "administrative reasons " You will receive the same information about my plight twice more now!? This is ludicrous - what a waste. Making the patient the centre of care- baloney!! This is for your administrative convenience & you'd know that if you read my e-consult because I've done your job and told you what I need and why. Disgruntled Clinician.
Visited December 2023
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your comments. We are sorry that we have not provided a service to your expectations. We will share this with our team and make changes where possible.
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Review titled Blood Test appointment
Rated 5 stars out of 5
by Derek T - Posted on 11 December 2023
The appointment was at a convenient time, although as I arrived early I had a short (5 min) wait.. The Nurse was polite, pleasant and carried out the test efficiently with no discomfort to me.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 12 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2023
Very friendly and reassuring. When I told them I was anxious about the process they were very reassuring and supportive. All the staff I came into contact with were friendly and polite.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 02 January 2024
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us and will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Awful experience
Rated 1 star out of 5
by Diana Evseeva - Posted on 13 May 2024
i need to request repeated prescription for 150 mg of Venlafaxine capsules or tablets doesnt matter because i am taking this dose as was adviced by my GP already 4 weeks. i do not understand why you didnt send me tge form for review earlier and i have to call 111 every week because i am running out of my medications and hace huge withdrawal effects for 5 days until i get againe dose for 75 mg only. i feeling good taking dose of 150 mg
Visited December 2023
Review titled Portsdown Group Practice
Replied on 13 June 2024
Thank you for your feedback. I am sorry that you have had issues gaining your medication, due to requiring a medication review needing to be completed first. We do usually ensure that we give plenty of notification when these are due, I am sorry if this was not the case. I will share this with the team to enable us to take on learning from your experience.
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Review titled Your recent appointmentMole check
Rated 5 stars out of 5
by Mark W - Posted on 04 December 2023
Had an appointment within 5 days to check out a possible cancerous mole. Dr friendly and explained everything.
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 12 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
I had a consultation because of a recent diagnosis of emphysema and in order that I understand the diagnosis and what I need to do when symptoms affect me. I learned a lot of useful information and was given a care plan for COPD and an updated asthma plan as well. I had no difficulty parking outside the surgery, a very short wait and started my appointmenet a few minutes earlier than scheduled. Very happy indeed thank you
Visited December 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 December 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.
Provided by Working Feedback