Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment
Rated 5 stars out of 5
by Raji F - Posted on 04 October 2023
The nurse was absolutely brilliant took my blood pressure and took blood too asked by the doctor and gave me a flu jab too Very smooth and professional We need more like that in the crookhorn surgery
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
So appears i now need a fasting blood test but after the recent horrendous attempt to get blood non fasting I need assurance that you can provide someone at crookhorn who can actually take blood without leaving me battered and bruised Then to find it should have been a fasting blood test is beyond belief Meanwhile I can't get an appointment for my hip leg and back pain
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. All our phlebotomists and HCAs are qualified to be able to take bloods however, there is no guarantee that blood will be taken first time and without common side effects such as bruising. You will need to contact for a routine appointment to be able to discuss you hip, leg and back issues.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Brenda B - Posted on 09 October 2023
I was grateful to see a lady Dr as my comlaint was personal.she was very kind and understanding, so i wasnt embarrassed, and she was very helpful.
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 2 stars out of 5
by Lynda N - Posted on 24 October 2023
The telephone appointment was made for 09:45. The doctor rang nearer 10:20. Good start! The doctor disagreed with the previous conversation I had had with the Crookhorn pharmacist during my medication review. Then the doctor queried why I'd stopped taking my other tablets. I informed her it was written on the prescription that NICE don't recommend taking the tablets for more than 3yrs. I had been taking them for that time. I asked how I should request a shingles jab. She said you need to be 70yrs or older. I informed the doctor of recent changes to the age and she didn't appear aware. I made zero progress on this subject. Overall I considered the doctor at best vague and unhelpful.
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. We are sorry that your consultation was not to your expectations. Please contact us on j82155.complaints @nhs.net and we will investigate and provide our findings directly.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I attended my GP appointment this morning at the Paulsgrove surgery. Due to lack of childcare I had to bring my 10 months old twins along with me. The double buggy wouldn't squeeze through the door but nothing seemed too much trouble for the surgery staff. GP and a nurse were nothing but warm, welcoming, supportive and understanding and made this experience a lot less stressful than it could have been. Thank you for your fantastic service, support and care.
Visited September 2023
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for taking the time to provide these comments. We will ensure we share this with our team.
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Review titled Travel clinic vaccinations
Rated 5 stars out of 5
by Susan N - Posted on 11 September 2023
I rang for an appointment with travel clinic and was put on the waiting list. Within a very short time I received an appointment to attend surgery for required vaccinations. I was made aware of what I needed and received advice for mosquito protection. Very pleasant nurse, no waiting time at surgery.
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 13 September 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Stephen C - Posted on 11 September 2023
So much better organisied than cosham park house.very efficient and informative..and receptionist very friendly and helpfull
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for taking the time to provide your comments. We do try to ensure the service is the same across all of our sites and will share your feedback with our team.
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Review titled Your recent appointment
Rated 2 stars out of 5
by Peter J - Posted on 21 September 2023
I arrived about 5 minutes early and there where 3 people before me, I sat down saw 2 nurses come out and 3 people come and go , the appointment was running 10 minutes late so I left not seeing the nurse
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. We are sorry that we were running late and this led to you leaving without being seen. We will share this with our team and make changes where we can.
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Review titled Your recent appointment
Rated 4 stars out of 5
by Ann L - Posted on 24 September 2023
A very pleasant experience. The surgery was empty and I was trrated very well. As I,d broken my hip it would have been nice to receive some " care" info. I ve received nothing from the main surgery.
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Provided by Working Feedback
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Review titled Shingles Vaccination
Rated 4 stars out of 5
by Philip H - Posted on 25 September 2023
Last week, I turned up at the surgery at the arranged appointment time for my Shingles vaccination. I had already had a Shingles vaccination last year. The duty receptionist had no record of my appointment for a Shingles vaccination ........ instead she said that I was there for a Blood Test, despite me waving the dated Shingles vaccination request form in front of her. Now I had already had a Blood Test less than two weeks before and was curious to know what was going on. I was sent to see the Duty Nurse who confirmed that I had already had a Shingles jab but did not know when. She then did a Blood pressure test on me and then gave me a Flu Jab. I asked for a Covid jab as there has been heaps of advice lately telling people of my vintage that we need to get another Vaccination as there is a variation doing the rounds. I was no and to wait until I was given an appointment. In the last 5 weeks I have had separate appointments for a Lung scan, Retinopathy check, Blood Pressure check, Blood Test x 2 and a Shingles vaccination which did not happen. I still need a Covid Jab. OK, these appointments are important but can more of them not be combined to save time?
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. You are correct that it would have been far more efficient for some of these appointments to be combined. We will take these comments and board and make changes where we can.