Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Injection
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Seen on time again and treated with respect by a professional employee of the surgery. I have never had a problem with Crookhorn Surgery
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for your continued support and feedback. We will pass on your kind words to the team.
Provided by Working Feedback
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Review titled Good actual Appointment but booking confusing
Rated 3 stars out of 5
by Anonymous - Posted on 16 October 2023
The appointment itself was great. It was on time and the nurse was very kind and considerate to my 4 year old. Our appointments were together at the surgery. However, booking the appointment was confusing as given the text of the booking which was "Click here to book your flu and/or covid" I was anticipating that I would get my covid at the same time as I qualify. I was told at the appointment that instead these were being done separately. When I queried this at the reception desk I was told that all covid appointments were being done at Kingston Crescent which is quite a bit out of my way and not my local surgery. I would also have to book a second appointment. All vaccinations and appointments should take place at the local surgery unless an emergency. It is not fair to ask patients to travel quite far out in order to see their local doctor. It would also be useful for clearer communications on the vaccination times. Despite the fact I am on the vulnerable list, I will not be travelling to get my covid jab.
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. COVID vaccinations on the whole are only authorised to be carried out at our Kingston surgery. In some instances we are given permission to provide them at alternative sites. It is of course your choice whether you decide to travel to receive these vaccinations. We will ensure that we improve the message when inviting patients to book.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Raji F - Posted on 04 October 2023
The nurse was absolutely brilliant took my blood pressure and took blood too asked by the doctor and gave me a flu jab too Very smooth and professional We need more like that in the crookhorn surgery
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
So appears i now need a fasting blood test but after the recent horrendous attempt to get blood non fasting I need assurance that you can provide someone at crookhorn who can actually take blood without leaving me battered and bruised Then to find it should have been a fasting blood test is beyond belief Meanwhile I can't get an appointment for my hip leg and back pain
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. All our phlebotomists and HCAs are qualified to be able to take bloods however, there is no guarantee that blood will be taken first time and without common side effects such as bruising. You will need to contact for a routine appointment to be able to discuss you hip, leg and back issues.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Brenda B - Posted on 09 October 2023
I was grateful to see a lady Dr as my comlaint was personal.she was very kind and understanding, so i wasnt embarrassed, and she was very helpful.
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 19 October 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 2 stars out of 5
by Lynda N - Posted on 24 October 2023
The telephone appointment was made for 09:45. The doctor rang nearer 10:20. Good start! The doctor disagreed with the previous conversation I had had with the Crookhorn pharmacist during my medication review. Then the doctor queried why I'd stopped taking my other tablets. I informed her it was written on the prescription that NICE don't recommend taking the tablets for more than 3yrs. I had been taking them for that time. I asked how I should request a shingles jab. She said you need to be 70yrs or older. I informed the doctor of recent changes to the age and she didn't appear aware. I made zero progress on this subject. Overall I considered the doctor at best vague and unhelpful.
Visited October 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 03 April 2024
Thank you for your feedback. We are sorry that your consultation was not to your expectations. Please contact us on j82155.complaints @nhs.net and we will investigate and provide our findings directly.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I attended my GP appointment this morning at the Paulsgrove surgery. Due to lack of childcare I had to bring my 10 months old twins along with me. The double buggy wouldn't squeeze through the door but nothing seemed too much trouble for the surgery staff. GP and a nurse were nothing but warm, welcoming, supportive and understanding and made this experience a lot less stressful than it could have been. Thank you for your fantastic service, support and care.
Visited September 2023
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for taking the time to provide these comments. We will ensure we share this with our team.
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Review titled Travel clinic vaccinations
Rated 5 stars out of 5
by Susan N - Posted on 11 September 2023
I rang for an appointment with travel clinic and was put on the waiting list. Within a very short time I received an appointment to attend surgery for required vaccinations. I was made aware of what I needed and received advice for mosquito protection. Very pleasant nurse, no waiting time at surgery.
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 13 September 2023
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Stephen C - Posted on 11 September 2023
So much better organisied than cosham park house.very efficient and informative..and receptionist very friendly and helpfull
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for taking the time to provide your comments. We do try to ensure the service is the same across all of our sites and will share your feedback with our team.
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Review titled Your recent appointment
Rated 2 stars out of 5
by Peter J - Posted on 21 September 2023
I arrived about 5 minutes early and there where 3 people before me, I sat down saw 2 nurses come out and 3 people come and go , the appointment was running 10 minutes late so I left not seeing the nurse
Visited September 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 21 March 2024
Thank you for your feedback. We are sorry that we were running late and this led to you leaving without being seen. We will share this with our team and make changes where we can.