Portsdown Group Practice
Kingston Crescent Surgery, 92 Kingston Crescent, Portsmouth, Hampshire, PO2 8ALContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Portsdown Group Practice.
Reviews
-
Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
You can never get an appointment even when holding on phone at 8am then being cut off Been trying for 3 weeks to get an appointment no additional help avaliable they just say sorry phone back tomorrow I wonder how many people have died due to this shocking service The reply will be standard and no good what so ever and they have just take on 9000 patients from north harbour practice which closed I wonder if they get monies for the amount of patients on there books rather than patients seen Please don't get ill you've got zero chance to see a gp there
Visited March 2023
Review titled Portsdown Group Practice
Replied on 15 March 2023
Thank you for your feedback. Since changing and upgrading our telephone system, we are receiving a lot more positive feedback from our patients, especially with the callback facility, you no longer need to hold, if you prefer not to. We have recently had just over 4000 North Harbour patients join the Practice, this was working closely with the ICB, to ensure that patients could continue to receive a service and that no single Practice took on all the patients. We will monitor the impact on the service we provide and make changes where required.
-
Review titled Amazing service today
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
Got on the phones at 8am and chose to hold rather than select the new callback option. I was 22 in the queue. Was only on hold for 8 minutes and was kindly arranged a triage call. 30 odd minutes later, a GP called and prescribed some antibiotics for me. Really pleased with the service I received today.
Visited March 2023
Review titled Portsdown Group Practice
Replied on 08 June 2023
Thank you for taking the time to provide such positive feedback. We will of course share this with our team.
-
Review titled terrible
Rated 1 star out of 5
by Michael Pullen - Posted on 10 January 2023
how can the nhs justify funding this practice.can never see a doctor or speak with one on the phone.thats if you can get through. i tried to see a doctor a skin problem (dont know could be cancer) my wife tried to see a Doctor in dec,a water infection could not see one.stop funding southdowns practice.just as well close it .
Visited January 2023
Review titled Portsdown Group Practice
Replied on 24 February 2023
Thank you for your feedback. We acknowledge that access is an issue, this is the same for all of Primary Care, however I would like to assure you that appointments are available, however you may need to persevere. We are sorry that we are not providing a service to you expectations.
-
Review titled Your recent appointment
Rated 5 stars out of 5
by Rosemarie R - Posted on 20 January 2023
I'm really lucky to have a good gp practice for emergency appointments and always get a fantastic service for vit b jabs and covid and flu but really et it's hard but when seen or speak to doctors I cant fault the service I get
Visited January 2023
Provided by Working Feedback
Review titled Portsdown Group Practice
Replied on 23 January 2023
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
-
Review titled Poor customer service
Rated 1 star out of 5
by Debbie mclean - Posted on 09 January 2023
Every time I ask to see a dr the receptionist says full I phone at the correct times I also have mental health they are very uncaring the worse practice I have ever been to I’ve never seen a dr in the two years I have been living here absolute disgusting service to the point I have had to change doctors
Visited January 2023
Review titled Portsdown Group Practice
Replied on 24 February 2023
Thank you for your feedback. Access is difficult, however we do offer the maximum appointments for the clinicians we have available. If you are really struggling with your mental health then your best option would be to self-refer to talking change rather than waiting to speak to the Practice.
-
Review titled Fit note
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2023
Tried to do e consult but yet again can't access. On website at 6-30 and again it says tomorrow... It always shows this when I'm trying to book appointment or even ask for my sick note to be updated.
Visited January 2023
Review titled Portsdown Group Practice
Replied on 24 February 2023
Thank you for your feedback. The eConsults fill very quickly, you can request a sick note at reception if this would be an easier alternative for you.
-
Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
Absolutely shocking. I needed Mental Health help and have been trying since September with a diagnosed condition. I have been promised two emergency telephone appointments by receptionists who brushed off my illness and insisted sending me links with telephone numbers would be sufficient, I insisted I needed to speak to a GP, and on both occasions the telephone appointments never happened. I am now currently un medicated, without a mental health team and unable to speak to a doctor? Will be changing surgeries ASAP, I am greatly concerned for anyone else in my position who needs the same help.
Visited December 2022
Review titled Portsdown Group Practice
Replied on 19 December 2022
Thank you for your feedback. This is an area where we have recently made some significant changes, we are working very closely with Talking Change who we can appoint to "on the day" to consult directly as a first point of contact. We have had really positive feedback from patients around this service, which we will continue to provide. It is important to remember that all patients can self refer to these services directly, a GP is not the most appropriate first point of contract for Mental health help.
-
Review titled Impossible to reach
Rated 1 star out of 5
by Frustrated in North End - Posted on 20 January 2023
I have tried contacting Portsdown Group Practice in North End on numerous occasions. E Consult just doesn't work and phoning is stressful. You have to call when they open their bookings at 8 which is not always possible if you are doing the school run and driving in the car. It's very restrictive. If you actually get through you get told all appointments are gone and try again tomorrow or call 111. People need to be able to reach their GP and this surgery is broken. I was forced to move here when my old practice closed and I am so unhappy that I am even considering moving house to an area with a better surgery. I would advise staying well away from this surgery.
Visited December 2022
Review titled Portsdown Group Practice
Replied on 24 February 2023
Thank you for your feedback. We are sorry that we are not providing a service to your expectations, we do offer urgent appointments at 8am, routine appointments at 10am and then re-open our telephone lines at 2pm. We also have on-line appointments available from 7pm each evening. Dependent on your query we also have eConsults available form 6.30pm each evening. It is of course your choice if you would like to change services.