Premier Medical Centre
Wembley Centre For Health & Care, 116 Chaplin Road, Wembley, Middlesex, HA0 4UZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Experience for Long Term Condition
Rated 4 stars out of 5
by Naren - Posted on 14 August 2024
Pleasant, helpful and efficient receptionists. Health Care staff was thorough in physical examination and took time to review my vaccination and health issues. Explained throughout. Polite and professional throughout. Had just registered with the practice.
Visited August 2024
Review titled Premier Medical Centre
Replied on 16 August 2024
Dear Naren, Thank you so much for taking the time to leave us this review. We really appreciate your words and are so happy to see that we have been helpful in your care. We look forward to serving you accordingly as and when required in the future. Wishing you the best of health, Team PMC
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Review titled Excellent service
Rated 5 stars out of 5
by Miteshkumar Purohit - Posted on 06 July 2024
I recently had an appointment for a B12 injection at GP and had a fantastic experience. The nurse who attended to me was incredibly helpful and kind. She explained everything in an easy-to-understand manner, which made me feel very comfortable throughout the procedure. Additionally, the reception staff were also very helpful and courteous. From booking the appointment to the actual visit, everything went smoothly. Highly recommend this GP practice for their excellent staff and service!
Visited July 2024
Review titled Premier Medical Centre
Replied on 08 July 2024
Dear Miteshkumar Purohit, Thank you for taking the time to leave us a review, we really appreciate your kind words. It's brilliant to see that your experience was seamless from booking through to the actual appointment and outcome. We hope to continue to provide you an excellent level of healthcare whenever you should need us. Wishing you the best of health, Team PMC
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Review titled Exceptional GP Practice: A Seamless Experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
I am compelled to share my utmost appreciation for the exceptional care and seamless experience provided by Premier Medical Centre in Wembley. From my initial telephone call to the reception team to my consultation with the doctor, every interaction was nothing short of exemplary. The reception team handled my enquiries with efficiency and empathy, demonstrating a genuine commitment to patient satisfaction. They were courteous, attentive, and ensured that I felt valued and supported throughout the process. Moreover, my consultation with the doctor was great. Their professionalism, expertise, and compassionate approach reassured me and instilled confidence in the care I received. They took the time to listen attentively to my concerns, provided thorough explanations, investigations ordered, and tailored a treatment plan depending on the outcome of the investigations specifically to meet my needs. Their dedication to patient well-being was evident, and I left the appointment feeling empowered and informed. Furthermore, the practice's seamless coordination between the reception team and the medical staff contributed to a stress-free experience. The practice environment was welcoming, organised, and conducive to healing, reflecting the team's commitment to excellence. I am immensely grateful for the exceptional service provided by PMC. It is evident that every member of the team is dedicated to delivering the highest standard of care, and I feel fortunate to be a patient under their care. Thank you for your unwavering commitment to excellence and for making a positive difference in the lives of your patients.
Visited April 2024
Review titled Premier Medical Centre
Replied on 08 July 2024
Dear Patient, Thank you for taking the time to leave us a review, we really appreciate your kind words. It' fantastic to see that you left us feeling empowered and informed - our aim is to provide not only the best possible care but also to educate patients on their health needs in order to instill confidence for them to be able to manage any health concerns they may have. We're absolutely delighted to see that this has been the case for you, and also to see that our reception and administrative team have been able to assist in providing a seamless experience for you from start to finish. Wishing you the best of health, Team PMC
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Some receptionists are extremely rude. Even you are 1st on the line and they have appointments, they do not give you appointment. I asked for an appointment with GP for my mum as she has complex medical conditions but they said first you have to speak to pharmacist and they will give GP appointment if required. I never knew GP appointments are now triaged by pharmacists. When I requested GP appointment again, she said I was rude. Another day, my dad called for appointment for my mum with some new symptoms. He was told- she had appointment last week with the GP, why did you not tell the GP then. He told her these are new symptoms and can you now give her GP appointment, the Receptionist said he was rude and even documented it on the notes. Over the years, quality of service has declined so much. I hope you train your receptionists to be considerate and empathetic.
Visited November 2023
Review titled Premier Medical Centre
Replied on 08 July 2024
Dear Patient, Thank you for taking the time to leave us a review and for bringing your concerns to our attention. We are so sorry to see that this has been your family's experience with our reception team - it falls far below our own expectations so we can see it must be extremely frustrating for you. We have issued continued training to our reception team in order that such instances do not occur in the future but we would be very interested to follow up your particular experience with the individuals you spoke with if you would be kind enough to provide more information to us on nhsnwl.premiermedicalcentre@nhs.net so we can investigate further. Wishing you the best of health, Team PMC
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Review titled Competent and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
I visit the surgery for my daughter.... The receptionist was very helpful and the doctor I have seen today was also competent and kind. I will definitely recommend this GP practice. Thank you
Visited October 2023
Review titled Premier Medical Centre
Replied on 08 July 2024
Dear Patient, Thank you for taking the time to leave us a review, we really appreciate your kind words. It's great to see that we were able to assist you and your daughter in an appropriate manner. Wishing you the best of health, Team PMC
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
I was having severe back pain, my appointment was booked for the same day, doctor was very helpful and very supportive, prescribed Strong painkillers. I would definitely recommend this GP surgery to all.
Visited February 2023
Review titled Premier Medical Centre
Replied on 08 July 2024
Thank you for taking the time to leave us a review, we really appreciate your kind words. We're so pleased to see that you were able to obtain an appointment in a timely manner and that your concern was addressed appropriately. Wishing you the best of health, Team PMC
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Review titled Caring staff and easy to get an appointment
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
I was able to book an urgent appointment, get diagnosed by the doctor and pick up my prescription on the same day. Both the reception and doctor were very attentive and helpful. I would highly recommend this practice.
Visited November 2022
Review titled Premier Medical Centre
Replied on 08 July 2024
Thank you for taking the time to leave us a review, we really appreciate your kind words and it's great to see you were able to obtain an appointment in a timely manner. Wishing you the best of health, Team PMC