Prestbury Medical Practice
Broadway, Bushbury, Wolverhampton, WV10 8EAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can’t get to see a Doctor
Rated 2 stars out of 5
by Anonymous - Posted on 10 December 2024
When I phoned the surgery at 8 o’clock in the morning on 9-12-24 an answering machine came on saying there are no appointments for today and our lines are busy. Please phone back later. I phoned again on the 10-12-24 and an and answering machine came on saying we have no appointment for today phone at 8 o’clock in the morning. What is going on have you changed the system? How do I get to see a Doctor when I am Ill?
Visited December 2024
Prestbury Medical Practice has not yet replied.
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Review titled Tried to get a appointment again today
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2024
This is the third day of ringing my GP surgery. I phoned at 8 o’clock to be greeted by the answering machine saying all our lines are busy and we have no appointments for today. How on earth to I get to see my GP. How can the practice? Have no appointment when I phoned at 8 o’clock. This is ridiculous. I am 73 years old & what I can see is the NHS is getting worse. They expect. Me to go to a walk in centre & wait for hours & hours. Last year I went to A&E & I was there for 12 hours before I got seen. Is completely mad..
Visited December 2024
Prestbury Medical Practice has not yet replied.
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Review titled Never any Appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
I thought things would change with the new bigger building and more staff - however its worse. After repeatedly calling from 8.01 this morning and just getting the 'this line is busy please try again' I finally get into the queue at 8.30 to be told (by voicemail) that there are no available appointments. This is a common theme. You cannot get through or cannot get an appointment for love nor money. I reiterate the previous review, the doctors are great. But its getting to see them!!!
Visited June 2024
Prestbury Medical Practice has not yet replied.
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Review titled Poor service and rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
The doctors are great and I have never had an issue however very often the reception staff and be rude and feel like they just want to get you off the phones to go onto the next call. To enough staff to take calls with waits often up to 40 mins morning noon and night. Getting an appointment is hard and even if you call at 0800 quite often by the time you get through there aren’t any appointments left. Just shocking
Visited August 2023
Prestbury Medical Practice has not yet replied.