Preston Park Surgery
2A Florence Road, Brighton, East Sussex, BN1 6DPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2024
For a week I have been unable to get an appointment at this surgery. Each day has gone like. Ring at 8:30 to be put in a queue which never seems to go down. 5 minutes later I am told there are no more appointments and to use NHS111. NHS111 tells me to make an appointment with my GP. Ring in the afternoon to be put in a queue which leaves me at number 1 for 40+ minutes. I have to then give up because I have to go back to work. I then get a message to say they will from 2 December be offering fewer appointments. In order to get to see a gp and for continuity of care - e.g. getting a followup appointment without having to go through this rigmarole, I have booked to see a private gp which I can ill afford but mus be cheaper than spending three hours a week on the phone to try to see my own gp
Visited November 2024
Preston Park Surgery has not yet replied.
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Review titled Extremely poor provision
Rated 1 star out of 5
by Goodman - Posted on 26 September 2024
Called today to make an appointment with my dr . The appoint is in 5 weeks time 0ctober 30th All telephone in the morning . Telephone in am one cannot get through and if successful there are never any available appointments. One can queue up at 8am doors open at 8.30 rather like the 1990! My sense is this is poor management It’s hard to understand why it is so long a wait given the number of GP in this practice and how empty the waiting area appears to be ? Very sad and disappointing .
Visited September 2024
Preston Park Surgery has not yet replied.
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
I was able to thank staff in person at reception when I came in with my husband. Excellent practice. Doctor/nurses telephone team and reception all kind patient and we have nothing but praise. We are lucky to belong to this practice.
Visited February 2024
Review titled Preston Park Surgery
Replied on 28 February 2024
Dear Patient I am writing to express our sincere gratitude for your kind note expressing your satisfaction with the service provided by the team at Preston Park Surgery. Your note is a testament to the hard work and dedication of our staff. I will ensure that your appreciation is shared with the entire team, as they take pride in making a positive impact on the health and well-being of our patients. Once again, thank you for taking the time to share your positive experience. If you ever have any questions or require further assistance, please don’t hesitate to contact us. Kindest Regards Janak Chauhan Practice Manager
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Review titled Impossible to see anyone
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
This surgery makes it absurdly difficult to make an appointment. They have an online portal where you go through several steps to book an appointment, but an hour after I did that this morning, I had a text message saying I had to ring the surgery instead. The text had no phone number and their website has no phone number. I eventually got the number from a friend and had to wait over 20 minutes to speak to reception. You can only ring within very limited windows, which are very difficult during a work day. In the past I have had so much difficulty getting through that my only option was to go to a pharmacy where they had a different number they could ring that had priority. It should not be so difficult to book routine medical care.
Visited February 2024
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Patient Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced while attempting to reach us via the online portal and for any difficulty you encountered in locating our phone number on our website. Your feedback is invaluable to us as we continuously strive to improve our services and ensure a seamless experience for all our patients. We understand that your experience of being unable to locate our phone number was frustrating for which we apologise. Having investigated the issue our phone number is clearly displayed on our website (www.prestonparksurgery.co.uk) and is easily accessed by clicking on the telephone symbol. Please accept our apologies for any inconvenience this may have caused you. If there is anything specific we can assist you with or if you require immediate assistance, please do not hesitate to reach out to us at Preston Park Surgery on 01273 559601. Once again thank you for highlighting your concerns and we apologize for the inconvenience and frustration you experienced. Yours sincerely Janak Chauhan Practice Manager
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Review titled Abrupt gp
Rated 2 stars out of 5
by DAVID DSOUZA - Posted on 19 February 2024
I saw the gp who was not very happy with my questions trying to understand what exactly was the problem with my eyelid. I had already seen a gp last week who misdiagnosed and prescribed antibiotics. I still don't have a diagnosis but this time I was prescribed hydrocortisone . When I said I wanted to also discuss my snoring she abruptly said no , only 1 thing per appt. I appreciate that buy it was a very rude way of saying it and then she said I will give you some reading on it and spent the next 2 mins searching for it unsuccessfully.. What is happening to this practice! There is no empathy at all.
Visited February 2024
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Mr Dsouza Further to our conversation, I want to express my sincere apologies for the experience you had during your recent visit with our Locum GP. We are truly sorry to hear that your expectations were not met, and we take your feedback seriously. Rest assured, we are committed to providing quality care, and your feedback will be thoroughly reviewed with the GP in question. I will write back to you once I have received their reply. I would like to personally assure you that your well-being is our top priority, and your input is essential in helping us maintain the highest standards of care. Yours sincerely Janak Chauhan Practice Manager
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Review titled Gold standard care
Rated 5 stars out of 5
by Michelle - Posted on 20 February 2024
I used the e-consult option and was impressed when the doctor called me back that afternoon. I felt the doctor really listened- he took time to assess and choose the best care option. I have always felt very well cared for by the doctors and nurses at this surgery. Would be good to have more online options- booking and cancelling apts online - as can be difficult to get through on phones. Thank you.
Visited February 2024
Review titled Preston Park Surgery
Replied on 27 February 2024
Dear Michelle Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience with us. It's always gratifying to hear that our efforts have made a positive impact on our patients. We will review our online appointment booking procedure to review the options that we can offer. I have shared your comments with the wider team and if you have any further questions or need assistance, please don't hesitate to reach out. Yours sincerely Janak Chauhan Practice Manager
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Review titled Needs to improve
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2023
While the doctors and the reception staff are good at their jobs communicating with the surgery and getting appointments is rubbish. You cannot book online for a future date, you need to stay on the phone for 20 minutes just to be told there are no appointments and you should ring again tomorrow. They aren't very good at dealing with mental health issues such as anxiety and the online/phone interface with them being so poor just makes this worse.
Visited February 2023
Review titled Preston Park Surgery
Replied on 13 March 2024
Dear Patient I hope this message finds you well. We appreciate your engagement with our online appointment booking system and value your commitment to your healthcare. I am writing to provide some clarity regarding changes to our appointment scheduling process. In order to ensure that our patients receive the most appropriate and timely care has resulted in certain appointments being managed through our healthcare team to ensure a more personalized and efficient experience for everyone. The decision to transition away from direct online booking for certain cases was made with the intent of prioritising patient needs and optimising the allocation of our resources. This approach allows our clinicians to assess each patient's situation individually and schedule appointments based on urgency and complexity. While this adjustment may limit the convenience of direct online booking for certain cases, it is a strategic measure aimed at improving overall patient care. We understand that this change may raise questions or concerns, and we are here to assist you through the process. If you have specific medical needs or inquiries, please don't hesitate to contact us directly on 01273 559601 We appreciate your understanding and cooperation as we strive to provide the highest standard of care for all our patients. Thank you for entrusting us with your health, and we look forward to continuing to serve you. Kind Regards Janak Chauhan Practice Manager