PRESTON ROAD SURGERY
56 Preston Road, Wembley, Middlesex, HA9 8LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional Reception Staff in Preston Road Surgery
Rated 1 star out of 5
by Sosan Torabi - Posted on 10 December 2024
I called today to book an appointment with my GP. I had a ichy rush and I was in pain. I explain the problem to Reception. The Reception staff was rude and very unprofessional and uhelful. The member of staff doesnt respect the patient dignity and is very confrontational in stead being helpful. The member of staff doesn't understand the patient's need and act very unkind and personal. The member of staff in Reception is clearly in the wrong job. This particular member must not work with public and especially with venerable people.
Visited December 2024
PRESTON ROAD SURGERY has not yet replied.
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Review titled Mismanagement and bad practise
Rated 1 star out of 5
by Dr Ammar Chiter - Posted on 18 November 2024
I walked in to register as a patient with this GP surgery in October 2023, as it is in my catchment area. I handed in the filled in application form together with all supporting documents and was told by the receptionist that they will register me and send me a message to come to the surgery for first checkup. I never received any form of message from them. On 17 Nov. 2024 I accessed my NHS application on my mobile phone to change my phone and email address. I was surprised to see my previous home address in Oxford. I realized that they did not register me. I walked in to the surgery on 18 Nov. 2024 to enquire. There I recognized the receptionist to whom I handed in my registration documents. When I confronted them, they said I was not in their system as a patient and they have not received any registration documents from me. I said that I will report them to both the GMC and the NHS.
Visited November 2024
PRESTON ROAD SURGERY has not yet replied.
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Review titled Trying to make an appointment online
Rated 1 star out of 5
by Elena Diana Stoica - Posted on 08 September 2024
I did an online appointment, I have a pain in my chest . I can’t stay on the line every morning because it’s take hours and I am on my working shift. So I decided to do an online appointment. They call me to 2 . One in the morning my phone was ringing only one time when I wanted to pick up the phone the call ended and the second time in the afternoon , same think . They presume that they call me but my phone was ringing only one time . Since than nothing , no one get in touch with me . No message no email , nothing . This is the second time , 2 months ago when I wanted to do some blood tests for my daughter.
Visited August 2024
PRESTON ROAD SURGERY has not yet replied.
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Review titled Excellent Prompt Service
Rated 5 stars out of 5
by Ashvin Mehta - Posted on 27 September 2023
Very impressed with The Surgery for prompt service and making arrangements to be seen for my Eye issues Excellent professionally run practice. Thank you
Visited September 2023
PRESTON ROAD SURGERY has not yet replied.
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Review titled Run down practice
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
I have tried today to call desperately to check my results. I have been on the phone for over 45 minutes and I have been caller no 5 for the last 30 minutes. Does this practice ever answer their phones. Partners - you should be ashamed of the service you are providing us the general public. We do know there is an issue in the NHS but its unable to see a GP, Speak with a member of the team. Yet you continue to receive funding from the NHS for services not provided to the public. Its time you started to up your game.
Visited January 2023
PRESTON ROAD SURGERY has not yet replied.