Prices Mill Surgery
Newmarket Road, Nailsworth, Stroud, Gloucestershire, GL6 0DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2024
The new booking system is very in human and not very nice to use. All I wanted was to talk to a doctor. But I had to go through a triage of questions to get anywhere. The stress of doing this on top of being really ill. I rang and spoke to the receptionist and mentioned how stressful this whole system has been. And how do the elderly manage this system when they are not used to modern technology. But I did get a good reply in the end which has disappeared as quickly as I received it. But this shall pass!!!
Visited December 2024
Prices Mill Surgery has not yet replied.
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Review titled Terrible booking system
Rated 3 stars out of 5
by A Patient - Posted on 05 August 2024
The doctors are fantastic and I was very happy with the surgery. However they have recently introduced a booking system that is very difficult to use and they won't make an appointment by telephone or face to face so it effectively means you can't book suitable appointments. I hope they go back to normal ASAP.
Visited August 2024
Prices Mill Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
Don’t bother registering you will never get an appointment. Phones never answered, no appointments available. Even if you go in to the surgery they refuse to book an appointment and you have to do via anima online booking which is impossible to set up. And still shows no availability in a 2 wk period. Receptionists normal gate keepers who are clearly fed up but are incredibly unhelpful. They don’t seem busy so can’t see why they can’t book an appointment for you in person. Comfy waiting chairs though - which you will need if you do manage to get an appointment as they are always late.
Visited August 2024
Prices Mill Surgery has not yet replied.
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Review titled Appointment request.
Rated 2 stars out of 5
by Barrie Moss - Posted on 21 August 2024
I tried to request an appointment to see a Dr using Anima. This is a very poor system. It did not ask if I was disabled with a long term complaint untill near the end. If this question was asked near the start it would have saved me a lot of time. No appointment was offer, Anima will get back in 5 days. How does that help me, I will now go and try and book on the phone. I was also concerned the system collects a lot of personal info, how secure is this info? Barrie Moss.
Visited August 2024
Review titled Prices Mill Surgery
Replied on 28 August 2024
Thank you for your recent feedback. I understand you have now spoken to our Patient Services Lead regarding the feedback and she has answered your questions and hopefully provided you with more information regarding the Anima system. Should you feel this matter is not resolved and you would like to discuss this further, please do not hesitate to contact the Practice Manager who will be more than happy to assist you.
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Review titled Very difficult to contact
Rated 3 stars out of 5
by Ralph Lovegrove - Posted on 22 July 2024
Trying to reach the surgery to ask an urgent question about my late father, so I can get his affairs in order. Most of the time the line is engaged, and when it's not and I get through to an automated queuing system the system seems to pass me on to an actual telephone line, which then rings for 50+ rings without being answered. I don't mind being on hold for ages -- I understand they're busy, and I know they don't answer the phone during certain times -- but if there's an automated queue, why is the line sometimes engaged and why, when I'm put through to a phone does it just ring and ring? Unfortunately I have no other way of contacting them -- no email, and the Anima service is no good for me as I'm not the patient. It feels like the system is set up to discourage people calling.
Visited July 2024
Review titled Prices Mill Surgery
Replied on 22 July 2024
Thank you for your recent feedback. I am sorry that you have had difficulty contacting the practice today. I believe you have now spoken to our Practice Manager who is in the process of dealing with your request and looking into your feedback further.
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Review titled Seriously, an amazing service from the practice
Rated 5 stars out of 5
by Clare Carter - Posted on 16 July 2024
Dear Doctor Thank you so much for your kind and professional attention yesterday - it absolutely turned me around. I had a lightbulb moment after my consultation with you and feel genuine gratitude and positivity again for the first time in months. The whole staff were supportive, understanding and non-judgmental. Thank you so much, I'm so grateful. (I really do include in my appreciation, the staff who also paddle away behind the scenes) Thank you.
Visited July 2024
Review titled Prices Mill Surgery
Replied on 17 July 2024
Thank you for taking the time to provide this feedback. It is very much appreciated by the whole team.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
I rang to book an appointment for my teenage child for something that does not seem right. The receptioniost was really professional and caring, gave me an appointment for the same week. The Dr. that consulted, was not interested in anything I had to say and after having a short chat with my child without examining them dismissed them and said there was nothing amiss. I have taken my child to another Doctor. who did a thorough examination and requested some tests that he thought were necessary.
Visited December 2023
Prices Mill Surgery has not yet replied.
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Review titled Reception staff
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2023
It appears that to make an appointment you have to answer personal questions from the receptionist, very loudly as they can't hear! The answers, surely, were confidential, in front of the people in the waiting room, together with two questions asking me what I thought was wrong with me. If I knew, I wouldn't be trying to make an appointment to see someone who may be able to put me out of my misery!
Visited July 2023
Prices Mill Surgery has not yet replied.
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Review titled The whole team is supportive, professional and kind
Rated 5 stars out of 5
by Lorraine Waldron - Posted on 09 June 2023
I have been with prices Mills since the mid 90's and I have nothing But the highest praise and respect for them all. From The Doctors, to front of house, admin and nursing team i thank you all. I have always been treated with respect and they listen and are supportive. I would be happy to recommend Prices mill to anyone and we are very lucky.
Visited June 2023
Review titled Prices Mill Surgery
Replied on 12 June 2023
Thank you for taking the time to give this feedback Lorraine. It is very much appreciated. With best wishes, Price's Mill Surgery
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Review titled Thank You
Rated 5 stars out of 5
by Phil - Posted on 23 June 2023
There has been a changeover of doctors at Price's Mill: my last two appointments have been with new practitioners. Just to say on both occasions I was listened to, the discussion was thorough and the doctors were completely focussed on the next steps to improve my health concerns. And as a bonus, I was seen at exactly the time of my appointments. Full marks to Prices Mill surgery at a time general practice his under strain with manpower and funding.
Visited June 2023
Prices Mill Surgery has not yet replied.