Prima Care Surgeries
32 Foden Street, Stoke-on-Trent, ST4 4BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Need more reception staff
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I have never known a surgery so difficult to contact. I have been trying to liaise with this surgery in behalf of a family member, however I've been unable to get through. A serious review of their telephone system and amount of receptionist staff is needed
Visited May 2023
Prima Care Surgeries has not yet replied.
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Review titled No positives to this surgery
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I have been prescribed 2 medications by my Liver specialist which the GP won't repeat prescribe. Also have taken me off another medication that I had during cancer treatment, saying I no longer need this, despite Oncologist requesting I stay on this medication. No appointments except by phone, when they ring you at some point on the day (no timeframe). And more recently I have been left days without medication because Dr needs to send to Pharmacy. When they need to contact me about test results, that doesn't happen either. Tried to ring today and was no 18 in the queue, which took 1hr 40mins to answer and then not by my surgery but by Hanley practise. The only contact they have with my practise is via email. This GP has run this practise into the ground since it was taken over. And it falls below the "duty of care" that Dr's should ensure happens.
Visited April 2023
Prima Care Surgeries has not yet replied.