Prince Of Wales Group Surgery
52 Prince of Wales Road, London, NW5 3LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really hard to book appointments
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2025
I was asked to take a scan pre Christmas holiday following an appointment in November. I was told I would be contacted with the results post Christmas. I never got contacted and so went out of my way to follow-up to get me results - not having the results and being told I needed to speak to someone created a lot of anxiety. I called the practice 3 times on my own time (I’m a working mother) and each time I was been unable to secure an appointment due to the practice booking system - and I’ve been told conflicting information each time (call before 10.30, call at 10.30; call back tomorrow). Each person has been remarkably unhelpful and not keen to see the situation for what it is: I just need a GP to give me a call back, so I can hear my results, which would likely take 5 mins. Instead I’ve wasted time, energy and serenity trying to have access to my health information. The booking system is not functioning as it should and actively deters people from pursuing health advice, as well as blocks them from accessing their own health information.
Visited January 2025
Prince Of Wales Group Surgery has not yet replied.
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Review titled Great practice
Rated 1 star out of 5
by Augustin Cala - Posted on 14 March 2024
Very rude staff and admin staff. Very disrespectful and unprofessional. They don’t give us any chance to speak about the situation. I just ask for letters urgent after the doctor right for the admin. I’m feeling very anxious about this.
Visited March 2023
Prince Of Wales Group Surgery has not yet replied.