Princes Park Medical Ctr
Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible
Rated 2 stars out of 5
by Hamid O - Posted on 21 February 2023
Even getting through by phone is a nightmare,I've been trying to call to get an appointment but the number never goes through,almost feels like they've blocked my number,absolute joke
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Dear Hamid O Thank you for your feedback. I apologise for the service you have received and that you have found it difficult to talk to someone. I will look into the phone system and i assure you we will do all we can to manage this and to fix any problems. I understand this must be extremely frustrating. I hope you experience a better service with us, next time you call. Thank you Carley Practice Manager
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Review titled Rude receptionist
Rated 1 star out of 5
by Jim Mitchell - Posted on 13 February 2023
I spoke to the receptionist this morning and she was very rude and not very helpful at all she never sorted my matter out either it’s disgusting to be spoken too like that
Visited February 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Hi Jim Thank you for your feedback. I apologise for this experience you had and understand it must have been very frustrating. Thank you for taking my call earlier. I will talk to the receptionist team and explain that this wasn't appropriate behaviour. I hope you experience a more positive service from us, the next time you need to call. Thank you Carley Practice Manager
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Review titled Great menopause service
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I spoke to one of the ANP today to review my HRT, she was as always helpful. She listened and asked me questions. She reassured me that if I have any problem to contact her. She explained to me my treatment and made me at ease. Thank you so much.
Visited January 2023
Review titled Princes Park Medical Ctr
Replied on 21 February 2023
Thank you so much for your feedback, we really appreciate it. We are so pleased you had a good experience. I will pass this feedback on to the nursing staff. Thank you Carley Practice manager
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Review titled Poor doctor communication
Rated 3 stars out of 5
by Graham - Posted on 07 March 2023
In Jan 2023 I attended Medway A&E and following on from that 2 letters were sent to the surgery ,in respect with no communication from surgery I sent 2 E Mails neither of which have had any response,and after visiting Medway Urology Consultant let's say he was not impressed with my treatment at the surgery
Visited January 2023
Princes Park Medical Ctr has not yet replied.
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Review titled Can never see a doctor
Rated 1 star out of 5
by Sandra Osment - Posted on 22 December 2022
I rang today to speak to someone , I was 6 th in the queue , got to no 2 and the phone started ringing , it rang for 35 minutes .no answer I was on the phone for 65 minutes in all disgusting .
Visited December 2022
Review titled Princes Park Medical Ctr
Replied on 29 December 2022
Dear Sandra Thank you so much for your feedback. My name is Carley and i am the Practice Manager at Princes Park. I apologise for the poor experience you have received and know that this isn't acceptable. The phones are extremely busy at the moment during the Christmas break and we are trying our best to answer them as soon as we can. I did speak to you on 28/12/22 to apologise and booked you an appt through LIVI but you had already resolved your issue through seeing the chemist. We will endeavour to answer as many calls as we can and if you ever need anything then please contact me or come into the surgery and we will always try to do as much as we can to help. Once again, please accept my apologies and i hope your next experience with us is a more positive one. Thank you Carley