Princes Park Medical Ctr
Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 5 stars out of 5
by Ahmed M Khan - Posted on 02 December 2024
I tried to book an appointment and was advised it has to be done online via Anima. I advised I am not computer literate and was advised to call back tomorrow before 10am. The receptionist set me up but entered a fictitious email address. The system cannot verify me and keep sending verification details to the incorrect email Address. After several telephone calls, I spoke to a receptionist who allocated an appointment and texted me the details. However, when I attended the Doctor advised she can only see me for 1 issue and not the 2 I was booked for. The Doctor was very good indeed and advised she will book the appointment for me after the consultation. I went with the Doctor and we were told by the receptionist that the system was down and that if I came later the appointment will be booked. The brilliant GP gave me her name saying ‘any problems tell the receptionist. A day later, I went to the surgery to book an appointment only to be told by a ‘jobsworth’ reception that I can only book online. I advised her to have a word with Dr. ???????, she not in and you can only book online, replied the rude and ‘I don’t care’ receptionist. I asked for her name and she refused. The Doctor herself was brilliant and I fully understand the pressures the GP’s are under. However, I find it unacceptable that the receptionist NHS employs are not competent and have little regard for patient needs and are rude and abrasive. I don’t think I will be able to book another appointment, thanks to the incompetent Receptionist who set me up with a fictitious email address. It is a shame that NHS is funding surgeries who refuse to address the patient’s needs and employ rude and disrespectful receptionist. I am very disappointed and am now seeking to change my GP’s surgery and am even considering Private Medicial .
Visited December 2024
Princes Park Medical Ctr has not yet replied.
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Review titled Sms text alerting
Rated 4 stars out of 5
by Martin Spakovskis - Posted on 29 November 2024
This is not the first time this happens but I received an sms text on 26th November and 28th November informing me of a GP telephone appointment at 09:40 on 29th November +/- 1hr. Its now 11:32 on 29th November and no call so far today. What kind of service is this? Am I seriously expected to wait with baited breath until the GP keeps their word?
Visited November 2024
Review titled Princes Park Medical Ctr
Replied on 02 December 2024
Thank you for taking the time to leave a review. I am sorry that you experienced a delay in the GP contacting you. Unfortunately there are often unforeseen circumstances that require the GPs attention, and on occasion, routine phone call appointments may be delayed in order to accommodate such priorities. I am happy to see that your consultation was completed later that day but I apologise for any inconvenience caused by the wait. Please do not hesitate to contact the practice if you would like to discuss this further with a manager.
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Review titled Practice
Rated 5 stars out of 5
by Claire - Posted on 19 September 2024
Lady I see today was so lovely very patient very understanding. Listening to me like I mattered and just felt like she had time for me.
Visited September 2024
Review titled Princes Park Medical Ctr
Replied on 07 October 2024
Thank you for taking the time to leave a review. It is important that we are aware of patient experiences, both good and bad to enable us to learn and improve our services. I am so pleased that you had such a positive experience with the surgery.
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Review titled Not supportive
Rated 1 star out of 5
by Cindy - Posted on 30 September 2024
My daughter has been diagnosed with scoliosis and is waiting to be seen by surgeons in London, not ideal but waiting is just how it is however she is developing other symptoms now which are affecting her daily life and self-esteem only being 14. I've completed a very detailed form online to get an appointment for her to see if her symptoms can be managed, her stomach feels crushed so not hungry hardly eating, constant headaches and feeling light headed and sick, the response was an email to say someone would contact me to arrange an appointment for her but 4 days later I'm still waiting so ring and ask the question as mu daughter is now absent from school as a result to be told wait for admin to ring you, 6 words that's all she said couldn't be bothered in the slightest with me. We haven't had any support have no idea what we're dealing with unless you count doctor google which doctors always tell you not to do, so where do you go when your made to feel like an inconvenience have an unwell child who's scared and doesn't know what's coming who will also be in trouble at school because of time off. To say I'm frustrated is an understatement, let down and disappointed, I'm looking at my daughter telling her she needs to trust these doctors whilst she's thinking they can't actually be bothered with her.
Visited September 2024
Review titled Princes Park Medical Ctr
Replied on 07 October 2024
Thank you for taking the time to leave a review. I am sorry that you have experienced difficulties in getting the support you need for your daughter. A member of staff will be happy to assist you with this if you would like provide us with your contact details. Please email the surgery on Kmicb.mpagp@nhs.net with your telephone number and someone will give you a call
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Review titled Lovely reception and nurse
Rated 5 stars out of 5
by Sally-Anne - Posted on 20 June 2024
After having surgery I needed a few appointments for stitch removal and physio, the lovely lady on reception booked these for me and I had my stitches removed yesterday was seen promptly lovely nurse and was in and out with great service.
Visited June 2024
Review titled Princes Park Medical Ctr
Replied on 21 June 2024
Thank you for taking the time to leave feedback. We are pleased to hear you had a positive experience with our surgery and staff. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve.
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Review titled Amazing!
Rated 5 stars out of 5
by Anjali - Posted on 24 May 2024
Despite initial apprehensions stemming from online reviews, my experience with Sunlight Center in Medway has been surprisingly positive. When I fell ill, I hesitated to reach out to the clinic due to the feedback I had read. However, I found a convenient solution through the Anima app, which facilitated communication with the team. I have got immediate response every time and was take care very well. Moreover, my interactions with them over the phone were pleasant and reassuring. It became evident to me that the negative reviews might have been influenced by individual circumstances, as my own experience highlighted the team's dedication to providing thorough care. While seeking prompt assistance during illness is natural, I discovered that the team at Sunlight Center truly prioritizes patient well-being and delivers proper care. Thanks a lot for the great support.
Visited May 2024
Review titled Princes Park Medical Ctr
Replied on 24 May 2024
Thank you for taking the time to leave feedback. We are pleased to hear you had a positive experience with our surgery and staff. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve.
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Review titled Extremely poor experience
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Phoned for an appointment to see/speak to a GP. Phone rang constantly for 15 mins, no answer. Rang again to find I was 4th in queue. No appointments left, what are my symptoms? Wayfield pharmacy will contact me. 15.50 I rang PPmed centre again as no pharmacy had called. Receptionist told me they would ring. Did they? Of course not!! The manager was not available to speak to and no direct number to reach her either. How can the Receptionist decide whether I do/do not need to see/speak to a GP? Does she know my past medical history, or what my symptoms could indicate the problem is? The 'anima' app is time consuming and confusing and so is the 'livi'app. Having to type in your past med history and all your medications is a nightmare, especially if you have many conditions and many meds. Technology is not always a good thing and could not replace person to person contact.
Visited April 2024
Review titled Princes Park Medical Ctr
Replied on 04 April 2024
Thank you for taking the time to leave a review. I am sorry that you have experienced difficulties in contacting the surgery and using Anima. A member of staff will be happy to assist you with this if you would like provide us with your contact details. Please email the surgery on Kmicb.mpagp@nhs.net with your telephone number and someone will give you a call.
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Review titled Impossible to talk to anyone
Rated 1 star out of 5
by Steve Adcock - Posted on 28 March 2024
Having changed their appointment booking process again I was eventually liked to the Anima app - however there were no appointments available and was directed to log back in "at later times and dates" shown in the app. Tried that 4 times, no luck. On the 5th time I did manage to open the link and followed numerous irrelevant questions until eventually it said "your request has been submitted" I then heard nothing for some time. I then received an appointment at a location and time that are not convenient from a "do not reply" number. I tried calling to change but no response and all calls were cut off. This service is poor and unacceptable. he app shows as me having no appointments so cannot change on their either.
Visited March 2024
Review titled Princes Park Medical Ctr
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am sorry that you have experienced difficulties in accessing a suitable appointment. A member of staff will contact you directly to discuss this with you further and offer assistance.
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Review titled Still have phone issues
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2024
To get to speak to anyone is so frustrating. You are in the queue, the message tells you your position then when you get to number 1 the line just rings out without bring answered. I had this 3 times yesterday before actually getting through
Visited February 2024
Review titled Princes Park Medical Ctr
Replied on 05 March 2024
Dear Patient, Thank you for taking the time to leave feedback. I would like to apologise for any inconvenience and frustration your experience with the phones may have caused. This issue will be reported to our phone provider for investigation and discussed with staff at the surgery to learn and improve. If you would like to discuss your concerns further, please do not hesitate to contact me via the surgery email address. kmicb.mpagp@nhs.net Kind regards Kerry Rushton Head of Primary Care
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Review titled Lovely practice
Rated 5 stars out of 5
by Amie - Posted on 20 February 2024
I was very nervous attending for my daughters one year injections. The nurse was fantastic. She explained clearly all the injections, the possible side effects and how to manage the symptoms. She was very gentle and quick. Just wanted to say a big thank you.
Visited February 2024
Review titled Princes Park Medical Ctr
Replied on 29 February 2024
Dear Amie Thank you for taking the time to leave feedback. We are pleased to hear you had a positive experience with our surgery and staff. That is great news that the nurse was able to make you feel relaxed and informed during the appointment. All feedback is discussed in our clinical and admin meetings to help the surgery to learn and improve. Thanks Carley