Princeway Surgeries
Princeway Health Centre, Frodsham, Cheshire, WA6 6RXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
Just wanted to say thank you to the staff at the health centre for running such a good service! My 7 month old has been poorly since Thursday and I took him to the ooh GP at the countess who was very dismissive and didn’t do a through assessment. Today I called the practice at 8 (lady answering the phone was lovely) and got an appointment with a doctor at 9:15- a full assessment and listened to my concerns. Made me appreciate how lucky we are with our GP service; and it is recognised within the local ‘mummy’ community, but maybe not always communicated.
Visited April 2023
Review titled Princeway Surgeries
Replied on 30 June 2023
Dear Patient Thank you for your positive feedback. I am pleased to hear that you received a thorough and efficient service from us; I will pass on your comments to the team. Kind Regards Mrs Gabrielle Thompson Operations Manager
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Review titled Appointment queues.
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Call to book a routine appointment, hit 45 people queue at 8.03 am, still no call back by 11.25 am. This is a regular thing and it's out of hand. If you cannot meet demand, don't take on the patients. This has been happening for years and gradually getting worse.
Visited February 2023
Review titled Princeway Surgeries
Replied on 23 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you have had a negative experience with our callback service; an efficient service is something we strive for at The Knoll. Please be assured we will investigate your concerns. Gabrielle Thompson Operations Manager
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Review titled Worst practice - Avoid at all costs
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Takes forever to get an appointment. Staff don't know what it going on. Had to wait in reception for 45 minutes to have a piece of paper brought down from the Dr. Reception staff are absolutely disgraceful. Extremely rude and speak to you like dirt. They either need retraining in service etiquette or the practice needs a new reception team.
Visited February 2023
Review titled Princeway Surgeries
Replied on 23 March 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you have had a negative experience with our surgery team; please be assured we will investigate your concerns. If you would like to discuss your concerns further please email knoll.surgery@nhs.net Gabrielle Thompson Operations Manager
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Review titled Terrible servicce
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
My elderly mother is registered at this practice. She consistently gets fobbed off by staff answering the telephone, they make clinical judgements on her health which is not acceptable. The latest incident today , she has a bad chest , no appointments left, can have appointment tomorrow or ring 111 . This is after explaining she was too unwell to attend the surgery. Surely a clinician should be making the decision for her to wait until the next day.
Visited December 2022
Princeway Surgeries has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by David Copley - Posted on 11 January 2023
My wife had had vascular dementia for 8 years. Since 2020 she was effectively housebound. As she became more unwell, the care from the GPs was outstanding. As she came to her last day, she was visited by a GP and a nurse who were gentle, caring and very supportive. I could not have asked for better care. I have found the phone system so much better with ring-back, and always found the receptionists helpful and responsive.
Visited November 2022
Review titled Princeway Surgeries
Replied on 30 June 2023
Dear Mr Copley Thank you very much for your positive feedback. We are sorry for your loss; I am glad that our team could offer you both the best standard of care during this time. I have passed on your comments to the relevant staff. Kind Regards Mrs Gabrielle Thompson Operations Manager