Priory Medical Centre
Priory Road, Warwick, CV34 4NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Consistent, reliable and professional
Rated 5 stars out of 5
by Richard Lown - Posted on 11 December 2024
I'm a patient in my early 70's and have a number of health challenges (heart condition, diabetes, hip replacement, etc) and find all the staff at PMC to be helpful, professional and consistent in their support and care. It really gives me great confidence that although my health can at times be debilitating (both mentally and physically) I know I'm being cared for by people who do their best to support me.
Visited December 2024
Review titled Priory Medical Centre
Replied on 11 December 2024
Dear Mr. Lown, Thank you for taking the time to share your kind feedback about Priory Medical Centre. We are truly humbled by your thoughtful words and are delighted to know that you feel supported and cared for by our team. Your confidence in our care means a great deal to us, and we are committed to providing the professional and compassionate support you deserve. Managing multiple health challenges can be overwhelming, and we’re glad to hear that our team has been able to ease some of that burden for you. If there’s ever anything more we can do to assist you, please don’t hesitate to let us know. We look forward to continuing to support your health and well-being. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Doctors are great, receptionists are awful
Rated 1 star out of 5
by Cory - Posted on 29 November 2024
We had been with Priory Medical Centre for 4 years, at first, they was good and accommodating, we cannot say this no more and left in November 2024. The reception staff are absolutely rude and abruptive, there attitudes are appalling whether that be over the phone or face to face, this is the main reason we decided to leave. We have seen a dramatic increase in staff leaving and going elsewhere and quite frankly, we are not surprised at all. When trying to make appointments, they just try to give you any date and time and do not accommodate us at all and never really have, after explaining personal circumstances they just do not care, when a female is asking to have her B12 with a female nurse and not a male, they still booked the male after we told asked the receptionist not to, again lack of care. We have now gone elsewhere where the staff have much better compassion and will accommodate us much better to our personal needs, which priory medical centre lack of terribly
Visited November 2024
Review titled Priory Medical Centre
Replied on 30 November 2024
Dear Cory, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your time with Priory Medical Centre did not meet your expectations, particularly regarding the interactions with our reception team and the challenges you faced when booking appointments. We understand how important it is to feel supported and accommodated, especially when it comes to personal and sensitive healthcare needs. Your feedback highlights areas where we clearly need to improve, and we take these concerns very seriously. Regarding your observations about our team, we strive to provide a professional and compassionate service at all times. If this was not your experience, we sincerely apologise. We are especially sorry to hear about the issue with the B12 appointment request. It is our policy to accommodate preferences wherever possible, and we will review our procedures to ensure such requests are properly managed in the future. While we regret losing you as a patient, we’re glad to hear you have found a practice that better meets your needs. Your feedback is invaluable in helping us identify areas where we can grow and improve. If you would like to discuss your concerns further, please don’t hesitate to contact us directly via email on managers@priorymed.nhs.uk. We wish you all the best at your new practice and with your future healthcare. Kind regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled New Appointment System - excellent change
Rated 5 stars out of 5
by Pauline - Posted on 08 September 2024
I am an 80 year old lady and I have just used the new Online Consultation System for the first time. I was very impressed with how simple it was to use and with how quickly the request was acknowledged. I received a phone call from the doctor within 90 minutes, and seen face to face within the hour. Excellent service all around. As a long term patient, I would strongly recommend this practice to any potential patients.
Visited August 2024
Review titled Priory Medical Centre
Replied on 30 November 2024
Dear Pauline, Thank you so much for your lovely feedback and for taking the time to share your experience with us! We are delighted to hear that you found our new Online Consultation System easy to use and that we were able to assist you promptly. Providing quick and efficient care is one of our top priorities, and it’s wonderful to know that we met your expectations. Your kind words mean a great deal to the entire team, and we’re thrilled to have your continued trust as a long-term patient. Thank you for recommending us to others—it’s the highest compliment we could receive. We look forward to continuing to provide you with excellent care for many years to come. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Amazing service seen immediately
Rated 5 stars out of 5
by Tracy - Posted on 06 July 2024
Contacted surgery online 8.10am Wednesday 3rd July as daughter complaining of pain in kidney areas. Tragedy by phone 8.25 am, seen by gp 9am. Prescription for antibiotics after urine sample showed protein. Blood pressure, pulse , abdomen checked. Provided follow up sample Friday morning . Received a phone call Friday lunchtime to advise sample tested and infection cleared. Amazing service from the surgery as always. I've been a patient here for 20 years and received first class service every time. The surgery has changed a lot during that time as many others will have too. Their service has remained of a high standard throughout. The nurse explained clearly to my daughter what would happen during the appointment
Visited July 2024
Review titled Priory Medical Centre
Replied on 10 July 2024
Dear Tracy, Thank you so much for your kind words and for taking the time to share your experience with our surgery. We're delighted to hear that you and your daughter received timely and thorough care. Our team is committed to providing high-quality service, and it's wonderful to know that we have consistently met your expectations over the past 20 years. We're especially pleased that our nurse was able to clearly explain the procedures to your daughter, ensuring she felt informed and comfortable during her appointment. Your feedback is greatly appreciated and will be shared with the entire team to recognise their hard work and dedication. Thank you again for your continued trust and support. We look forward to serving you and your family for many more years to come. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled New Booking service
Rated 5 stars out of 5
by tony hudson - Posted on 28 May 2024
Have been in hospital seriously ill with pneumonia and heart failure.Since returning home have had a whole series of issues to deal with which has necessitated a number of appointments.Wheras in the past would have had to hang onto a telephone line for indeterminate time can now make contact on line which also enables a fuller and more complete explanation of the issue. Feedback has always been the same day and if necessary a same day appointment made wonderful service cannot speak to highly of the practice and Doctors.Today was a typical example A skin issue(ptential cancer on follow up from November consultation) and also change to prescriptions as the cough which had put me in hospital appeared to be returning. Wrote up the request and sent by 12.30 had an appointment by 2pm new prescription sent to chemist for collection same day and appointment requested to see dermatologist what service but typical of what I have been experiencing over last 6 months congratulations to all
Visited May 2024
Review titled Priory Medical Centre
Replied on 11 June 2024
Dear Tony, Thank you so much for taking the time to share your experience with our new booking service. We're deeply sorry to hear about your health challenges but are heartened to know that our system has been helpful during this difficult period. Your kind words about the efficiency and effectiveness of our online booking system mean a lot to us. We understand how important timely medical attention is, especially in cases involving serious health concerns like yours. Knowing that the service has allowed you to easily explain your issues and receive same-day feedback and appointments reassures us that we're on the right track in enhancing patient care. It's wonderful to hear that your recent experience, from booking an appointment for a potential skin issue to receiving a new prescription promptly, was smooth and satisfactory. We strive to provide the best possible service, and your positive feedback is a testament to the dedication of our team. Congratulations on your continued recovery, and thank you once again for your kind words. Your feedback motivates us to keep improving and offering the best care possible. Warm regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Supportive , helpful and caring
Rated 5 stars out of 5
by Mrs J.Yates - Posted on 12 April 2024
My experience of this surgery has been excellent I write this in relation to the standard of care that my adult daughter has received in the last 7 years but in particular the last 3 years After a long battle to get the correct diagnoses and plan in place we are now into a second month of the plan and it is starting to work There are two Drs in particular that have been instrumental in delivering her the best care package possible and have kept in regular touch The Drs have been a life line for her and for me through very difficult times. This week the Dr has once again been brilliant in helping my daughter with her care Nothing is ever any trouble for them they have gone above and beyond in their expertise as GPs These last months the Dr has been able to deliver quality care and supervision that has helped my daughter on her medical process The Communication via me , between my daughter and the Dr is excellent and I cannot express my gratitude enough The reception staff are also very good in delivering messages to enable smooth communication between me and my daughter to the correct Dr and service required Thank you so much for helping my daughter in the way you have and being respectful to carers Much appreciated Mrs J Y
Visited April 2024
Review titled Priory Medical Centre
Replied on 17 April 2024
Dear Mrs Yates, Many thanks for taking the time to review your experience of Priory Medical Centre, particularly relating to the care that your daughter has received, it is greatly appreciated and I thank you for taking the time to complete this. I will be sure to pass this onto our staff so they can hear the positive feedback also. Many thanks again for providing the feedback, please do let me know on managers.priorymed@nhs.net should you have any further comments. Regards, Robert Massey-Ellis Executive Director
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2024
I had a phone call from priory medical centre but I had to call 111 to get a phone consultation. I was seen by a doctor regarding my problem but nothing further was done or taking seriously enough all I wanted was a prescription of medicine for my problem that wasn’t even done. My blood pressure wasn’t checked and was a wasted appointment I feel. I sent a complaint and they said it was a thorough appointment which it definitely wasn’t. I came home with this ongoing problem and don’t feel like I was helped at all and having to call 111 to get somewhere of an appointment as they always say they are fully booked
Visited March 2024
Review titled Priory Medical Centre
Replied on 28 March 2024
Dear Anonymous, My name is Robert Massey-Ellis and I am the Executive Director at Priory Medical Centre and will review this comment. Many thanks for your feedback regarding your care about Priory Medical Centre, however given this is anonymous, I am unable to respond to this fully as I cannot look into your case further. Should you wish for me to look into this further, please do not hesitate to send me an email on managers.priorymed@nhs.net with your personal details and I will review your feedback accordingly. Please note, if you have already submitted a complaint & this has been reviewed & responded too, should you wish to escalate this further, please do so by following the instructions in the response from the Complaints Lead. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled Amazing service every time
Rated 5 stars out of 5
by tracy heath - Posted on 28 February 2024
Sought medical advice today for a molecular. After completing an online consultation form , was asked to send a photo of the mole. The doctor reviewed the photo of the mole, asked to see me in person and a referral to a specialist has been sent out today. Outstanding service today and always has been since registering with this practice 20 years ago. From blood tests, asthma reviews, breast screening, perimenopause symptoms, migraines .... the team do an Outstanding job every time. There is a queue on the phone every day for an appointment but you can also complete a form online where a gp will call you back. Go to the home page of the website and you can complete an online referral form with your symptoms / query and you will be contacted by a gp/ medical team member usually on the same day. Any medical condition that has needed a follow up call from the surgery has always been completed. Highly recommended surgery and team.
Visited February 2024
Review titled Priory Medical Centre
Replied on 06 March 2024
Dear Tracy, My name is Robert Massey-Ellis & I am the Executive Director here at the surgery. Many thanks for taking the time to complete a review of your recent encounter with Priory Medical Centre. It is always pleasing to read positive reviews of how we have helped patients with their needs. Your description of how patients can obtain an appointment is very good and I encourage all patients to complete an Online Consultation (if able too) via the route you have described. This allows our team to triage all requests and signpost / book an appointment if appropriate. This really is the quickest way to receive an appointment, and as you have described today, it is often on the same day. If patients are unable to complete an Online Consultation though, they can still ring our reception team who will complete this on the patients' behalf. Thank you once again for your positive review, I will be sure to share this with the team members involved in your treatment so they are aware this positive feedback has been received. Kindest regards, Robert Massey-Ellis Executive Director
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
I had a cough and cold for over a week and then developed an ear ache in my right ear. On contacting the surgery i was told that i had to either use my nhs app or fill in an online consultation form. my nhs app only gave me access to blood forms and vacinations and the online consultation form is not for emergencys. I had to go through the route of 111 to get the GP at the practice to ring me to prescribe antibiotics and a nasal spray. Very unsatisfied with this system.
Visited December 2023
Review titled Priory Medical Centre
Replied on 11 December 2023
Dear patient, My name is Robert Massey-Ellis and I am the Executive Director at Priory Medical Centre. Many thanks for taking time to review Priory Medical Centre; my apologies though that this recent experience & review was not a positive one. Unfortunately, as this review is anonymous I cannot look into your review any further, however if you would like to contact me on managers.priorymed@nhs.net with further information, I can then review telephone call recordings & look into this further for you. Once I have reviewed the additional information further, I will then be able to reply back to you fully. Kindest regards, Robert Massey-Ellis
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Review titled Very pleasant practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
I have had occasion to ring in a couple of times recently, and this morning, I went into reception. On each occasion, I have been dealt with efficiently, courteously and with empathy. Great credit to the staff and to the training they have received. I, for one, appreciate all they do.
Visited December 2023
Review titled Priory Medical Centre
Replied on 10 July 2024
Dear Anonymous, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your recent interactions with our reception team have been efficient, courteous, and empathetic. Your kind words are a great encouragement to our staff, and we are pleased to know that their dedication and training are making a positive impact on your visits. We strive to provide the best possible care and service to all our patients, and it’s wonderful to receive such appreciative feedback. We will make sure to pass along your compliments to our team. Thank you once again for your support and for recognising the hard work of our staff. Best regards, Robert Massey-Ellis Executive Director Priory Medical Centre