Priory Medical Centre
Priory Road, Warwick, CV34 4NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Problem
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2023
I have Never had a problem with this surgery, staff have always been accommodating and friendly. Treat people how you would like to be treated
Visited July 2023
Review titled Priory Medical Centre
Replied on 28 December 2023
Dear Anonymous, Many thanks for taking the time to write a review about your recent experience at Priory Medical Centre, it is greatly appreciated. I will be sure to pass this feedback onto the staff so they are aware of your comments. Should you have any further feedback, please do not hesitate to let us know. Kindest regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Appointment system unacceptable
Rated 2 stars out of 5
by Vanya - Posted on 12 June 2023
In general once you see a doctor or nurse, they are good for basic needs. There have been a few occasions when I have not been happy - once when a GP was very brusque and unsupportive and recently a referral to a NHS service has been cancelled because not enough information provided by GP.. The competency of reception and admin staff is variable. It really depends on who you get. Some are friendly and helpful, some are not. The main reason for not recommending this practice is because getting access to see a GP is a nightmare. Below is one experience, which is quite typical: Called at 8.30 (opening time) then waited for an hour in phone queue to talk to receptionist. I have had my symptoms for over two weeks - did all the responsible things to treat at home but symptoms not getting better. Receptionist very condescending, asking what have I done to relieve my symptoms, then said she was referring me to a pharmacist!! (After waiting on phone for an hour) I had looked on the NHS website and it had said with my symptoms I should see a GP if they have not got better in a week. It had been two weeks so I thought my appointment request was reasonable. In the end I had to be quite firm and pressed that I wanted to see a GP. She said a GP would do a telephone consultation and to expect a call any time between now and 6pm. I do feel sorry for reception staff as they have to deal with frustrated patients - that does not mean patients frustrations are not valid. The practice needs to change it’s appointment system, because at the moment it is a joke and people are suffering unnecessary. Please understand I know how busy the practice is and am a responsible patient. If I am calling for an appointment it is because I genuinely feel I need to see a GP, and do not need to be made to feel I am nuisance, which is what the present system does. I wonder how many people avoid making appointments for what might end up being a serious medical condition because of such a system. I have to take day off work just to make an appointment because I can’t have my phone on me at work - even then an appointment is not guaranteed. Very stressful process, even more so when you are ill.
Visited June 2023
Review titled Priory Medical Centre
Replied on 24 November 2023
Dear Vanya, My name is Robert Massey-Ellis & I am the Executive Director at Priory Medical Centre. Many thanks for your feedback regarding your experience of booking an appointment at Priory Medical Centre. I apologise on behalf of the practice if your recent experience was not up to your expectations. I hope the below will help explain the new system further for you. As of 13/11/2023, we have been trialling a new appointment booking system called Total Triage. The reason for trialling this system is to allow us to better manage patient demand, and also allow us to clinically triage requests for appointments so that the patient can be signposted to the most appropriate person at the most appropriate time. This should allow us to see those patients requiring urgent clinical assistance quicker & hopefully on the day. The Total Triage system does ask patients to submit a simple Online Form, which is accessible from our website or the NHS App. Upon submitting this form, it will be sent to a Doctor to clinically triage. The Doctor then advises the receptionist when to book an appointment and with whom (it may not necessarily be the Doctor/GP dependant on the request). This has resulted in patients being seen quicker, and also obtaining an appointment in a timely manner. I understand that not all patients will be au fait with technology, or able to submit the Online Form. In these cases, patients are asked to still ring the practice, at which point, one of our reception team can take down the necessary details and submit this form on your behalf. As mentioned, this request will still goto a doctor to clinically triage and an appointment booked at the appropriate time. Throughout the trial, we are limiting the number of Online Forms that can be submitted to allow us to manage demand accordingly. If you are unable to submit a form to do our capacity being met, then please do ring the practice to request an appointment. I request you to listen to the messages at the beginning of the call as they contain important information about changes at the practice, and more importantly, our appointment system. We change these messages regularly to advise if we have appointments available to help manage patients expectations. We also advise on there to ring after 1030am if your enquiry is not appointment related. This will then free up the phone lines for those wanting an appointment. I hope the above helps explain the new process, which has also been created based on patient feedback, however should you wish to discuss further, I am more than happy for you to email on managers.priorymed@nhs.net Further communications regarding this Total Triage trial will be posted to our social media pages & website in the near future. Kindest regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Excellent visit
Rated 4 stars out of 5
by Trevor - Posted on 18 February 2023
I attended an appointment I had with the Clinical Pharmacist today, I found her very informative, she explained things well, had a very cheerful manner and put in place what I needed.
Visited February 2023
Review titled Priory Medical Centre
Replied on 24 November 2023
Dear Trevor, Many thanks for your positive review about your experience with Priory Medical Centre. I will be sure to pass onto the Clinical Pharmacist involved that you found her informative and in a cheerful manner. On behalf of the practice, thank you for taking the time to provide this feedback to us. Kindest regards, Robert Massey-Ellis Executive Director Priory Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
I moved to Warwick in 2021 and unfortunately have had to contact a doctor on several occasions, every time my telephone consultations were on time and my problems dealt with sympathetically and quickly and appointments made for me as necessary. This is the very best service I have ever received from a GP - congratulations to everyone.
Visited January 2023
Review titled Priory Medical Centre
Replied on 16 January 2023
Dear patient, Many thanks for taking the time to leave this positive review about Priory Medical Centre. It is pleasing to see you have had positive experiences with us since moving to Warwick. I will be sure to pass your comments on to all the relevant staff to read. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled very proactive doctor
Rated 5 stars out of 5
by Keith Snow - Posted on 30 November 2022
Very thorough telephone and Face to Face appointments followed by relevant tests & referral Good people skills . Very pleasant Nurse .
Visited November 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear Keith, Many thanks for taking the time to leave this positive review about Priory Medical Centre. I will be sure to pass your comments on to all the relevant staff to read. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Best practice I have been with
Rated 5 stars out of 5
by Linda Emms - Posted on 15 November 2022
I have never been refused appointment when phoned.All doctors I have seen are very professional, helpfull. Receptionist are friendly,have helped me with other things. My treatment at priory has been expectional Nothing negative to say
Visited November 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear Linda, Many thanks for taking the time to leave this positive review about Priory Medical Centre. I will be sure to pass your comments on to all the staff to read. Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Appointments problem
Rated 3 stars out of 5
by Anonymous - Posted on 24 November 2022
All the staff and doctors are very nice but trying to book an appointment is a nightmare every time. No matter when you call you are in a long queue, and by the time your turn comes no slots are available. Today I called at 8.30 sharp but still was placed at a position 'over 30' in the queue. After 20 minutes of recorded messages when the turn came there was no appointment available. This happens all the time. They don't give any advance appointments either so it's very frustrating and time consuming. The other problem is that when you call you only get booked by the receptionist to be called by a doctor later which could be any time, so you are tied up indefinitely, and eventually when the call comes if you are in your workplace or a public place it's somtimes difficult to talk freely about medical issues. There is definitely a big gap between demand and supply here.
Visited November 2022
Review titled Priory Medical Centre
Replied on 29 November 2022
Dear patient, Many thanks for your review of Priory Medical Centre, it is greatly appreciated and allows us to review performance against patients needs & requirements. Apologies you are having difficulties in booking an appointment with us. We have a few methods of booking an appointment, and these include contacting us on the phone, booking via the NHS App, booking in person or by submitting an Online Consultation via our website. Each of these methods will suit our patients & their circumstances. If you have a non urgent request, we do recommend that patients submit these via an Online Consultation. Once submitted, these are reviewed and often resolved without the need for an appointment; prescription requests & sick note requests are a prime example. If an appointment is required though, the Online Consultation will be passed to the relevant person and booked in for review. The patient will receive a text message to confirm this advising when contact is likely to be made. The above process has been well received by our patients & is a more efficient way of booking an appointment. It also frees up the phone lines for those patients who cannot submit an Online Consultation or request support via other methods. I hope the above explains how best to book an appointment, however if you wish to discuss further, please do not hesitate to contact me via email - managers.priorymed@nhs.net Kindest regards, Robert Massey-Ellis (Executive Director)
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 October 2022
Never ever had a problem with this surgery, as with anywhere there would be an occasional blip but soon rectified!! Thank you for being there
Visited October 2022
Review titled Priory Medical Centre
Replied on 25 October 2022
Dear Anonymous, Thank you for your kind words and excellent feedback, this has been passed onto the staff for their information. Regards, Priory Medical Centre
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Review titled Superb Service
Rated 5 stars out of 5
by Grateful Patient - Posted on 04 October 2022
Yet again superb, courteous efficient service. Thank you for offering such a wonderful facility. As always I feel I am in safe hands.
Visited October 2022
Review titled Priory Medical Centre
Replied on 25 October 2022
Dear patient, Many thanks for your positive feedback, I will ensure the staff are aware of this and they hear your kind words. Regards, Priory Medical Centre
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Review titled A good experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 September 2022
I was pleasantly surprised at the ease of making an appointment. The automated system was impressive and worked well. The GP called me back very quickly and was able to see me within the hour, again somewhat surprising to me. My appointment was very thorough and professional. A letter was dictated, there and then, to the hospital, and advice as to how to progress the matter with them [the hospital staff] given. Details as to how to follow up this GP visit was also given. This was appreciated as follow up requirements from the previous hospital visit had not transpired. I left with instructions to make an appointment for blood tests, which was straightforward to do, but was a little surprised that the next available appointment for same was the best part of two weeks away. Other than that I was impressed on the day, both with service and surroundings.
Visited September 2022
Review titled Priory Medical Centre
Replied on 28 December 2022
Dear Margaret, Many thanks for taking the time to leave this positive review about Priory Medical Centre. I will be sure to pass on the info to the relevant people involved. Kindest regards, Robert Massey-Ellis (Executive Director)