Priory Medical Group
Priory Medical Centre, Cornlands Road, Acomb, York, YO24 3WXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Priory Medical Group.
Reviews
-
Review titled Lovely Practice
Rated 5 stars out of 5
by Judith Martel - Posted on 29 January 2025
I spoke to the doctor on the phone and he made an appointment to see me that day. He was very helpful and arranged for me to have blood tests and gave me his diagnosis.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York
-
Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2025
I contacted the surgery via the app about a concern on breast changes within an hour the doctor had phoned me and arranged to see me that day. She immediately arranged for me to go to the breast clinic and I was seen a week later to undergo tests for breast cancer. This was outstanding service thank you.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York
-
Review titled Very good practice
Rated 5 stars out of 5
by John Ross Griffin - Posted on 21 January 2025
I visited the practice last Saturday morning because I work away and can only make the weekend. The practice accommodated my request for a Saturday appointment, which was great. The GP who was willing to listen and afforded me time, not rushed . It was like a breath of fresh air. I left the surgery feeling as though a lot had been achieved.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York
-
Review titled Good practice
Rated 4 stars out of 5
by Yvonne King - Posted on 16 January 2025
Got a quick reply from email, saw Doctor the same day, she was very good and caring, you put in place some treatment which I have got an appointment for.
Visited January 2025
Review titled Priory Medical Group
Replied on 31 January 2025
Thank you for taking time to feedback, we really appreciate you getting in touch to share your positive experience. Priory Medical Group York
-
Review titled Time to go private
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
After recieving very bad blood results I was advised to contact my doctor. I've tried many times but they will not let me arrange an appointment. I'm struggling with the axiety of not being able to get some help or advice. I understand they are busy and i may not get an appointment staight away, but they ignore my messages and can't tell me if a doctor will discuss my issues when available.
Visited October 2024
Review titled Priory Medical Group
Replied on 15 October 2024
We are sorry your experience of accessing an appointment for care with us has been challenging. We would really like to support you further and if you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and he or one of his team can speak to you directly to help. What are we doing? • We are working hard to change the current system through which our patients request appointments and are triaged so we can better understand your needs, enabling us to get you to the right appointment with the right person. • We meet regularly with Healthwatch, our local patient advocacy team, to make sure we hear from them what our patients and different population groups are telling them about the challenges they are having getting access to us and primary care in general. • We are aware that not everyone feels confident using, or has access to the equipment they need to request appointments digitally, so we are developing our non-digital support to those who need that most. We also wish to use this time to further understand the needs of this patient group. • We are identifying those who are most vulnerable and who need additional support in order to access us and then we can understand how to provide the care they need • We are working with our commissioners to develop the case for developing more urgent care capacity in York to make sure the demand for urgent primary care can be met every day. In this way we will be better able to provide the routine care many of our patients need more quickly. Have your say We welcome all feedback and would encourage you to speak to us about your experience with us or your ideas about what would help you and our communities with accessing the primary care you need. Our Customer Service Manager can take your feedback by email or speak directly to you hnyicb-voy.priorypatientexperience@nhs.net You can also contact York Healthwatch on 01904 621133 (choose option 3 for Healthwatch York), or email healthwatch@yorkcvs.org.uk. Website: Home - Healthwatch York We have an active Patient Engagement Group and you are welcome to join this and hear the dates for our future meetings if you want to come along: Priory Medical - Friends of Priory
-
Review titled Extremely Disappointing Experiences
Rated 1 star out of 5
by Krish - Posted on 05 September 2024
First, appointment availability is a huge issue. I was left waiting for almost 6 to 8 weeks to get an appointment for critical health issues too; I had to fly to India for my Chest Infection checked. This isn't just inconvenient; it's detrimental to people who are waiting for timely medical advice. The online triage system is completely ineffective. After submitting my request, I was told that someone would review it in 4 to 8 weeks. This is absolutely unreasonable, especially when the issue is urgent or has worsened in the meantime. It feels like the system is designed to delay treatment rather than facilitate it. Additionally, communication via phone is a nightmare. All they say is to raise request online, they can do nothing on call. The lack of staff or inefficient system is putting undue pressure on patients. Lastly, the lack of patient empathy from some of the staff makes an already stressful situation worse. It seems that the focus is more on process and protocols than on the well-being of the patients themselves. Overall, I expected better care and service. I am seriously considering changing my GP after this horrible experience. I hope Priory Medical Group rethinks their approach to patient care and fixes these critical issues.
Visited August 2024
Review titled Priory Medical Group
Replied on 12 September 2024
We are sorry your experience of accessing an appointment for routine care with us has been challenging. We would really like to support you further and if you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and he or one of his team can speak to you directly to help. Why are waiting times longer than they used to be? Our teams are working incredibly hard every day to meet the demand for urgent and routine care our patients are requesting. Across all General Practices in England the demand is greater than the capacity available in our teams can meet and we have to make sure urgent needs are met daily. This is why you are experiencing longer waits that were normal in the past for routine care. We know this is frustrating for our patients and for our staff. We hear this feedback every week, it is of utmost importance to us as a practice, and we know this is really important to you too. What are we doing? • We are working hard to change the current system through which our patients request appointments and are triaged so we can better understand your needs, enabling us to get you to the right appointment with the right person. • We meet regularly with Healthwatch, our local patient advocacy team, to make sure we hear from them what our patients and different population groups are telling them about the challenges they are having getting access to us and primary care in general. • We are aware that not everyone feels confident using, or has access to the equipment they need to request appointments digitally, so we are developing our non-digital support to those who need that most. We also wish to use this time to further understand the needs of this patient group. • We are identifying those who are most vulnerable and who need additional support in order to access us and then we can understand how to provide the care they need • We are working with our commissioners to develop the case for developing more urgent care capacity in York to make sure the demand for urgent primary care can be met every day. In this way we will be better able to provide the routine care many of our patients need more quickly. Have your say We welcome all feedback and would encourage you to speak to us about your experience with us or your ideas about what would help you and our communities with accessing the primary care you need. Our Customer Service Manager can take your feedback by email or speak directly to you hnyicb-voy.priorypatientexperience@nhs.net You can also contact York Healthwatch on 01904 621133 (choose option 3 for Healthwatch York), or email healthwatch@yorkcvs.org.uk. Website: Home - Healthwatch York We have an active Patient Engagement Group and you are welcome to join this and hear the dates for our future meetings if you want to come along: Priory Medical - Friends of Priory
-
Review titled Feels worryingly arbitrary
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
Despite the purported 4-6 week wait before a clinician will look at your online consultation form, I have recently had to follow-up after a couple of months without any sort of contact from a clinician. My frail elderly mother doesn't know how to use the online consultation form, so at one point called up to receive a recorded message saying "We are reserving this line for elderly and vulnerable patients, please use the online consultation system" before being cut off. I get the sense that Priory Medical places too much faith in their automated(?) triage systems as a solution for managing demand, possibly to the detriment of consistent and equitable quality of care. We are now looking at how to switch medical practice, which you would hope would raise concerns among PMG management, though they might just be relieved to get a few more people off their books.
Visited July 2024
Review titled Priory Medical Group
Replied on 15 July 2024
We are sorry your experience of accessing an appointment for routine care with us has been challenging. We would really like to support you further and if you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and he or one of his team can speak to you directly to help. Why are waiting times longer than they used to be? Our teams are working incredibly hard every day to meet the demand for urgent and routine care our patients are requesting. Across all General Practices in England the demand is greater than the capacity available in our teams can meet and we have to make sure urgent needs are met daily. This is why you are experiencing longer waits that were normal in the past for routine care. We know this is frustrating for our patients and for our staff. We hear this feedback every week, it is of utmost importance to us as a practice, and we know this is really important to you too. What are we doing? • We are working hard to change the current system through which our patients request appointments and are triaged so we can better understand your needs, enabling us to get you to the right appointment with the right person. • We meet regularly with Healthwatch, our local patient advocacy team, to make sure we hear from them what our patients and different population groups are telling them about the challenges they are having getting access to us and primary care in general. • We are aware that not everyone feels confident using, or has access to the equipment they need to request appointments digitally, so we are developing our non-digital support to those who need that most. We also wish to use this time to further understand the needs of this patient group. • We are identifying those who are most vulnerable and who need additional support in order to access us and then we can understand how to provide the care they need • We are working with our commissioners to develop the case for developing more urgent care capacity in York to make sure the demand for urgent primary care can be met every day. In this way we will be better able to provide the routine care many of our patients need more quickly. Have your say We welcome all feedback and would encourage you to speak to us about your experience with us or your ideas about what would help you and our communities with accessing the primary care you need. Our Customer Service Manager can take your feedback by email or speak directly to you hnyicb-voy.priorypatientexperience@nhs.net You can also contact York Healthwatch on 01904 621133 (choose option 3 for Healthwatch York), or email healthwatch@yorkcvs.org.uk. Website: Home - Healthwatch York We have an active Patient Engagement Group and you are welcome to join this and hear the dates for our future meetings if you want to come along: Priory Medical - Friends of Priory
-
Review titled Priory Medical, York 4-6 weeks before seeing a GP?
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2024
When I wanted to make an appointment with the priory medical they send me a test saying 4 to 6 weeks before I can have a telephone appointment or a face to face appointment? Why is it so long?
Visited June 2024
Review titled Priory Medical Group
Replied on 11 July 2024
We are sorry your experience of accessing an appointment for routine care with us has been challenging. We would really like to support you further and if you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and he or one of his team can speak to you directly to help. Why are waiting times longer than they used to be? Our teams are working incredibly hard every day to meet the demand for urgent and routine care our patients are requesting. Across all General Practices in England the demand is greater than the capacity available in our teams can meet and we have to make sure urgent needs are met daily. This is why you are experiencing longer waits that were normal in the past for routine care. We know this is frustrating for our patients and for our staff. We hear this feedback every week, it is of utmost importance to us as a practice, and we know this is really important to you too. What are we doing? • We are working hard to change the current system through which our patients request appointments and are triaged so we can better understand your needs, enabling us to get you to the right appointment with the right person. • We meet regularly with Healthwatch, our local patient advocacy team, to make sure we hear from them what our patients and different population groups are telling them about the challenges they are having getting access to us and primary care in general. • We are aware that not everyone feels confident using, or has access to the equipment they need to request appointments digitally, so we are developing our non-digital support to those who need that most. We also wish to use this time to further understand the needs of this patient group. • We are identifying those who are most vulnerable and who need additional support in order to access us and then we can understand how to provide the care they need • We are working with our commissioners to develop the case for developing more urgent care capacity in York to make sure the demand for urgent primary care can be met every day. In this way we will be better able to provide the routine care many of our patients need more quickly. Have your say We welcome all feedback and would encourage you to speak to us about your experience with us or your ideas about what would help you and our communities with accessing the primary care you need. Our Customer Service Manager can take your feedback by email or speak directly to you hnyicb-voy.priorypatientexperience@nhs.net You can also contact York Healthwatch on 01904 621133 (choose option 3 for Healthwatch York), or email healthwatch@yorkcvs.org.uk. Website: Home - Healthwatch York We have an active Patient Engagement Group and you are welcome to join this and hear the dates for our future meetings if you want to come along: Priory Medical - Friends of Priory
-
Review titled Online Form
Rated 3 stars out of 5
by Abigail Sims - Posted on 14 June 2024
So not long ago I had attempted to try and get the online form and normally that online does actually work and will not take to long at all to start now I could blame the very fact that the battery power life on the galaxy a8 was low and required an energy from the main which could of been the matter the tablet and making slow but I said oh I am unlucky today and decided to take a physical walk even though in some kind of employment to speak to a GP receptionist when I arrived I was made when I knew a lady had left and so I did and then other patients walked into the Priory Medical Group practice and I waited when I did see them they did say they received my email explaining how slow the online form was for me and GP receptionist had confirmed that they would indeed get the specialised drinks and the prescription of tablets to his home address before I decide to leave York for 1 week
Visited June 2024
Priory Medical Group has not yet replied.
-
Review titled Poor system
Rated 2 stars out of 5
by Catherine - Posted on 28 June 2024
I have not needed to use the surgery often and usually everyone has been very helpful. I was informed by my dentist after an x ray to contact the surgery for a review of a possible problem ( which I believe could be serious) A Gp contacted me quickly to say not to worry but to book a face to face appointment. This I believe should be straightforward! I couldn’t do it online so rang for an appointment. I was then told I would have to wait 4 to 6 weeks for someone to assess it I needed an appointment and they would contact me. When I said I know I need an appointment because the Gp told me to make one I was told the Gp would have made an appointment for me if it was needed quickly. I have now waited almost 6 weeks with no communication. This system seems totally unfit for purpose. It must be a total waste of time and resources doing something that should be simple
Visited May 2024
Review titled Priory Medical Group
Replied on 31 July 2024
We are sorry your experience of accessing an appointment with us has been challenging. We would really like to support you further and if you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and he or one of his team can speak to you directly to help. Why are waiting times longer than they used to be? Our teams are working incredibly hard every day to meet the demand for urgent and routine care our patients are requesting. Across all General Practices in England the demand is greater than the capacity available in our teams can meet and we have to make sure urgent needs are met daily. This is why you are experiencing longer waits that were normal in the past for routine care. We know this is frustrating for our patients and for our staff. We hear this feedback every week, it is of utmost importance to us as a practice, and we know this is really important to you too. What are we doing? • We are working hard to change the current system through which our patients request appointments and are triaged so we can better understand your needs, enabling us to get you to the right appointment with the right person. • We meet regularly with Healthwatch, our local patient advocacy team, to make sure we hear from them what our patients and different population groups are telling them about the challenges they are having getting access to us and primary care in general. • We are aware that not everyone feels confident using, or has access to the equipment they need to request appointments digitally, so we are developing our non-digital support to those who need that most. We also wish to use this time to further understand the needs of this patient group. • We are identifying those who are most vulnerable and who need additional support in order to access us and then we can understand how to provide the care they need • We are working with our commissioners to develop the case for developing more urgent care capacity in York to make sure the demand for urgent primary care can be met every day. In this way we will be better able to provide the routine care many of our patients need more quickly. Have your say We welcome all feedback and would encourage you to speak to us about your experience with us or your ideas about what would help you and our communities with accessing the primary care you need. Our Customer Service Manager can take your feedback by email or speak directly to you hnyicb-voy.priorypatientexperience@nhs.net You can also contact York Healthwatch on 01904 621133 (choose option 3 for Healthwatch York), or email healthwatch@yorkcvs.org.uk. Website: Home - Healthwatch York We have an active Patient Engagement Group and you are welcome to join this and hear the dates for our future meetings if you want to come along: Priory Medical - Friends of Priory