Putneymead Group Medical Practice
266 Upper Richmond Road, London, Greater London, SW15 6TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
After waiting 10 minutes to get through on the phone I asked for an appointment with the prescription doctor and was asked what the problem was. I told her that they keep sending my prescription to the wrong place, the receptionist said she would sort the problem out and text me within an hour . I have been waiting all day for her reply.This happens all the time they just want to get you off the phone
Visited March 2023
Review titled Putneymead Group Medical Practice
Replied on 23 June 2023
Thank you for sharing your experience of contacting the practice when you were attempting to resolve prescription query. We try to empower our reception staff to take on certain administrational duties to make things quicker and easier for our patients to get their query resolved, such as the one you raised. However, the service has to be reliable and I want to apologise for that not being the case on this occasion. We have discussed this with all our reception team to make sure such experiences does not happen again. I hope you have had you issue of your prescription going to the wrong pharmacy resolved now. If that is not the case please contact the practice and request to speak with the Patient Liaison Manager to get resolved immediately
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Review titled Getting appointments even when urgent is almost impossible
Rated 2 stars out of 5
by Selena - Posted on 15 February 2023
When you call to get an appointment to see someone urgently, you get given an appointment a week later or always told to call the next day at 8am to see who is free. You spend more time on the phone than with the doctor when you do actually get an appointment. Its really ridiculous.
Visited February 2023
Review titled Putneymead Group Medical Practice
Replied on 23 June 2023
Thank you for taking the time to share your experience of making an appointment with us. We take all feedback very seriously and an opportunity to improve our services. We are particularly disappointed your experience has been negative and apologise for this being the case. We are constantly working hard to improve our services and will be using the feedback you have given to support us improving our patients’ experience. We currently offer 2 types of appointments being of an urgent and non-urgent nature, to which we rely predominantly on the patient letting us know which they desire. For urgent appointments we offer same day appointments with the duty doctor, whilst for non-urgent appointments we allow patients to book up to 4 weeks in advance. Unfortunately, sometimes demand does outweigh capacity and in this circumstance we have a number of alternative services to our patients outside of the GP surgery for them to seek medical support that day. If the patient insists on coming to the practice following alternative options being given we can only recommend patients contact us the following day to be put on the duty doctors list however advise patients if their condition gets significantly worst to contact emergency services.
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Review titled Amazing Support COVID / Flu Vaccinations
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
Really appreciate the effort of all the Clinicians and staff who worked tirelessly over COVID period to deliver the best possible service and care. Thank you so much
Visited January 2023
Review titled Putneymead Group Medical Practice
Replied on 23 June 2023
Thank you for taking the time to share your positive experience of using our services offer at Putneymead Group Medical Practice. We work extremely hard to make sure we are offering the best service possible to our patients and take all comments, positive or negative, as an opportunity to learn and implement best practice based on what our patients say.
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Review titled Reception staff rude and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Disappointment to see a practice with a good clinical team to be let down by the rude and unprofessional admin staff. Working for the NHS myself I am appalled how I was spoken too this afternoon. Lack empathy, professionalism and basic common sense. I have no issue with the clinical staff but front of house need to be changed or at lease trained on caring, empathy and tone of voice.
Visited January 2023
Review titled Putneymead Group Medical Practice
Replied on 23 June 2023
Thank you for taking the time to share your experience following contact made with the surgery. I want to firstly apologies for your experience being of a negative nature. We work hard to give our patients a positive experience and are disappointed we have fallen below your expectations. We regularly train our staff in customer service to make sure we offer the best customer service experience possible. With that in mind and having looked at the feedback you kindly offered, we would value a direct conversation with you to get more details on the service you experienced. I would appreciate you contacting the practice to speak to the Patient Liaison Manager to discuss further