Putnoe Medical Centre Partnership
93 Queens Drive, Bedford, Bedfordshire, MK41 9JEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Practice
Rated 5 stars out of 5
by Robert Lalor - Posted on 08 October 2024
Putnoe has been my GP Practice for several years, and I am always delighted with the care and attentions that I receive. The introduction of econsult is game-changing, allowing me to contact the surgery with ease. Recently, one of my blood results was outside of the limits. I was contacted within the day, given advice as to the actions to take, and I repeated the blood test. Thankfully, the results were normal. Their response is always rapid, professional and pleasant. I could not wish for a better group of receptionists, nurses, and doctors. Simply outstanding.
Visited October 2024
Review titled Putnoe Medical Centre Partnership
Replied on 17 October 2024
Thank you for taking the time to provide us with positive and supportive feedback which is very much appreciated.
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Review titled Abrupt receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 04 June 2024
I attended this morning due to not being able to get an appointment at my own drs the day before , and being referred to the pharmacy. There were two receptionist on duty , one was lovely and the other was quite frankly rude . She explained if I had rang my own Drs at 8 this morning I could have got an appointment, this is so untrue as the appointment could have already have been taken by the time I got through . She was very abrupt and loud when saying this . I get she might have to tell me but the other receptionist was totally different . I felt awful and almost passed out in the car park before I went in . I know she is doing her job but at least be friendly about it
Visited June 2024
Review titled Putnoe Medical Centre Partnership
Replied on 04 June 2024
Dear Patient. Thank you for your feedback. We are sorry that you had cause to complain and acknowledge any distress this had caused you. If you wish to discuss please contact the Practice Manager. Thank you
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Review titled Excellent
Rated 5 stars out of 5
by G Shearman - Posted on 03 April 2024
Attended walk in centre this morning. Fantastic service.....registered and seen within 20 mins. The staff are a credit to the NHS.
Visited April 2024
Review titled Putnoe Medical Centre Partnership
Replied on 04 June 2024
Thank you for taking the time to provide us with positive and supportive feedback which is very much appreciated.
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Review titled Thankyou
Rated 4 stars out of 5
by Anonymous - Posted on 11 August 2023
Would like to say thankyou for the great service i received last Friday when i attended the walk in centre. I was seen promptly by the doctor who listened whilst i described by symptons, i was given an E C G which was fine but he decided to send me to Same Day Emergency Centre to have blood tests. The results from them showed i needed a stay in hospital where i had to have a stent fitted on Monday. I will be forever grateful for the doctor as going when i did meant i got prompt treatment for what was a serious condition in the end.
Visited August 2023
Review titled Putnoe Medical Centre Partnership
Replied on 17 August 2023
Thank you for taking the time to provide us with positive and supportive feedback which is very much appreciated.
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Review titled States it treats dressings and wounds but
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Arrived, waitEd patiently to be seen, a 90 year old patient with sore open wounds that needed redressing, it’s the only walk in centre within a 20mile radius of their home, states it treats dressings and wounds. Get in meet the very kind nurse only to be told they have no dressing materials on site! What a waste of everyone’s time and energy! Distressing and tiring for the patient. Now at her GPS and guess what no dressings there either! Appalling Bedfordshire NHS!
Visited July 2023
Review titled Putnoe Medical Centre Partnership
Replied on 11 August 2023
Dear Patient. Thank you for your feedback. We are sorry that you had cause to complain and acknowledge any distress this had caused you. If you wish to discuss please contact the Practice Manager. Thank you
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Review titled Awful
Rated 1 star out of 5
by Suzanne Griffin - Posted on 18 May 2023
Never an appointment available when ever you call. Pity those that really need appointments but can't get one.
Visited May 2023
Review titled Putnoe Medical Centre Partnership
Replied on 19 May 2023
We are very sorry to hear of your dissatisfaction about the service we have provided. We apologise if you feel we let you down on this occasion and wish to ensure you of our continued best endeavours to provide a high quality service to our patients. Please contact the Practice Manager if you would like to discuss this further.
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Review titled Fabulous NHS service
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
I took my son to this walk-in clinic this morning and when we joined the queue at 8:30 there was already a 2-3 hour wait. The receptionists were absolutely amazing, they booked people in continuously for the next 2 hours and 10 minutes until the rush slowed down - they were friendly, professional and their smile never slipped once. The compassion they showed to each individual that turned up was second to none - true NHS hero’s. Just want to give those two ladies on reception Saturday 3rd December a big shout out. Amazing.
Visited December 2022
Review titled Putnoe Medical Centre Partnership
Replied on 10 March 2023
Thank you for your kind response regarding your visit to The Walk in Centre. We will ensure this is passed to all staff involved.
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Review titled Kindness and compassion!
Rated 5 stars out of 5
by Louise.L/Lily Honey - Posted on 05 November 2022
Receptionist and lady calling people for their flu jabs were so warm and kind! And the Dr we saw was also so warm and friendly, didn’t rush us and listened so well. Checked my daughter over really well and eased my worries. With the amount of stress the NHS are under constantly they still all have smiles on their faces. Never been to a walk in before but we didn’t have to wait long at all. I was outside when I was called and they didn’t skip over me they came and got me so I am so happy. Really good experience I came away feeling reassured and happy. Thank you so much!
Visited November 2022
Review titled Putnoe Medical Centre Partnership
Replied on 10 March 2023
Thank you for your kind response regarding your visit to Putnoe Medical Centre. We will ensure this is passed to all staff involved.