Queens Crescent Practice
76 Queens Crescent, London, Greater London, NW5 4EBContact details and opening times
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Zoe McGann - Posted on 08 January 2025
I have recently registered at a different GP practice and the difference is palpable. Queens Crescent Practice are efficient and extremely helpful. I had to order a couple of prescriptions soon after becoming a newly registered patient. The Clinical Pharmacist responded immediately and the service has been excellent. Everything went smoothly and I got what I requested, this wasn't the case with my previous GP.
Visited January 2025
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Zoe McGann Thank you for sharing your positive experience. We are delighted to hear that your transition to Queens Crescent Practice has been so smooth and that our Clinical Pharmacist provided prompt, efficient service with your prescriptions. Your feedback reaffirms our commitment to delivering excellent care and a hassle-free experience for all our patients. We truly appreciate you choosing us and look forward to continuing to support your healthcare needs. Yours sincerely, Queens Crescent Practice Team
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Bekki - Posted on 11 October 2024
I saw the female doctor downstairs…. This Doctor is the most compassionate, understanding and caring individual I’ve met. I have seen her several times now and nothing is rushed - she takes time to ask about you, your concerns and then offers solutions that are best suited for your needs. Her understanding of her patients is amazing and how she includes you in the final decision is reassuring. I also like how she doesn’t use medical jargon and is more than happy to Google anything to show you to make things so much easier to understand. A doctor whom is always happy to see her patients with a genuine passion for her job and for the best care and outcome for her patients, we need more her.
Visited October 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Bekki Thank you for your kind review. We are delighted to hear that our doctor’s compassionate, patient-centred approach made such a positive impact on your experience. It's wonderful to know that her willingness to listen, explain without jargon, and include you in the decision-making process has helped you feel truly cared for. Your feedback reinforces our commitment to providing empathetic and personalised care, and we will be sure to share your comments with her. Thank you for your support and for choosing our practice. Yours sincerely, Queens Crescent Practice Team
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Review titled great dr
Rated 5 stars out of 5
by Shilpa - Posted on 17 August 2024
I wanted to express my deepest gratitude for the exceptional care and support you've provided me over the past two weeks. Your prompt communication, willingness to go out of your way to book my appointment, and ensuring everything was in order before referring me to the clinic truly mean the world to me. He has helped me so much in less than 2 weeks than other doctors that took over 2 years. Your dedication and effectiveness in managing my situation did not go unnoticed, and I can't thank you enough for the peace of mind you've given me during this time. Thank you again dr s y axley s.k
Visited August 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Shilpa Thank you for sharing your heartfelt feedback. We are truly delighted to hear that Dr. S Yaxley provided such exceptional care and support over the past two weeks. Knowing that his prompt communication, proactive appointment booking, and thorough care made such a significant difference to you—especially when compared to previous experiences—means a lot to us. Your kind words and trust in our team inspire us to continue delivering the best possible care. Thank you once again for your feedback and for choosing our practice. Yours sincerely, Queens Crescent Practice Team
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Review titled Great doctors but poor management and huge accessibility issues
by Anonymous - Posted on 07 November 2024
When I joined this practice in early 2024, there was great access to the practice. However, as the year has progressed and doctors have left, the service and access to the practice has worsened. Though the doctors who I do eventually get to speak to are helpful, it is almost impossible to get an face to face appointment. As someone with a disability, I felt assured that in the first part of the year, I would be able to be seen and I was. But now, they will only help you on any issue if you are able to fill out an e-consult at 8.30am which isn't possible for me due to my disability. They will not help in any other way despite me explaining my troubles accessing the practice. As someone with a long term health condition I was up until August able to get support outside of e-consult hours. This made such a different to my daily life as I felt supported. However, there’s become a sudden change in policy I wasn’t informed about and you can no longer get support outside of e-consult hours. With a lifelong disability, the e-consult process and the way it is pushed by staff is very dehumanising and doesn’t factor in lifelong diseases and conditions. It feels like a form of digital exclusion - if you have an acute problem calling at 8am is workable but with lifelong problems, you need to feel properly supported by the practice. I’m not expecting priority service but knowing there was an alternative route when I needed it meant a lot. Unfortunately it takes weeks to hear back from my hospital team so my GP is first point of call. But without being able to make appointments to see the same doctor and a lack of consistency in the service, daily life and health can be affected. I would urge the practice to consider how they can make the practice available to those with long term health conditions and disabilities because doing so can make a huge difference to better health outcomes. To be stuck in a never ending lottery of e-consult forms, if you’re lucky and able enough to find one in the early morning, this process does no good for mental well-being or physical health when you have a long-term condition or disability.
Visited August 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Patient Thank you for your detailed feedback. We are very sorry to hear about the difficulties you have experienced with accessing face-to-face appointments and the challenges posed by our current e-consult system. We understand that, for patients with long-term conditions and disabilities, the limited availability of alternative appointment options can be especially frustrating and feel dehumanising. Please know that we take your concerns very seriously. We recognise that staffing changes and adjustments in our appointment system have impacted service access, and we are actively reviewing our processes to ensure that they are as inclusive and supportive as possible for everyone. Your feedback will help us in our ongoing efforts to improve service consistency and explore alternative routes for patients who may find digital methods challenging. We would welcome the opportunity to discuss your experience further and work with you to find a solution that better meets your needs. Please feel free to contact our Practice Manager directly so we can address your concerns. Your input is invaluable as we strive to improve care and access for all our patients. Yours sincerely, Queens Crescent Practice Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
From beginning to end I found the whole experience helpful, caring and extremely supportive. I found the self check-in speeded up the process somewhat, so as soon as I signed in I could sit down until I saw the doctor. I found the receptionist extremely helpful to all the patients who came in and she had plenty of time for e as ch and every one. The Dr that I had my appointment with took the necessary time to explain to me the procedure he would take to help me clarify health concerns.
Visited June 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Patient Thank you for taking the time to share your positive experience. We are delighted to hear that our self check-in system, our attentive reception team, and the thorough care provided by your doctor made your visit both efficient and supportive. Your feedback reaffirms our commitment to ensuring every patient feels valued and well-informed. We look forward to welcoming you back and continuing to provide the high standard of care you deserve. Yours sincerely, Queens Crescent Practice Team
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Review titled Excellent service
Rated 5 stars out of 5
by Benson Craven - Posted on 23 April 2024
I found Queens Crescent Practice provided an excellent service at the point of need.After raising my health issue online, I received a prompt and constructive response that really put my mind at ease at a difficult time. The staff on duty in reception were dealing with lots of competing needs in a dynamic, efficient and professional way . The health care professional that dealt with me was excellent and devised a remedial plan via discussion with me , sent prescriptions to a convenient pharmacy and arranged all the paperwork for my referral to hospital for further action. The follow up contact by the same doctor has been first rate and demonstrates a dedication to full spectrum health care and patient welfare that is impressive and reassuring. First rate experience on all fronts.
Visited April 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Benson Craven Thank you for sharing your detailed feedback. We are delighted to hear that our online service provided you with a prompt, constructive response at a difficult time, and that our reception and clinical teams were able to support you with efficiency and care. It’s fantastic to know that the remedial plan, prescription services, referral process, and follow-up care met your needs so well. Your kind words truly affirm our commitment to full-spectrum healthcare and patient welfare. We will be sure to pass on your praise to the team, and we look forward to continuing to support your health in the future. Yours sincerely, Queens Crescent Practice Team
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Review titled Fantastic social prescriber
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
I would just to thank the social prescriber at the practice for always being so nice and helpful. She can not do enough. I recently came in and needed help filling in forms and she really did help
Visited February 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Patient Thank you for sharing your positive experience. We are delighted to hear that our social prescriber was able to provide the assistance you needed with filling in forms. Her dedication and friendly approach truly embody the supportive care we aim to offer every patient. Your kind words mean a lot to us, and we will be sure to pass on your thanks. Yours sincerely, Queens Crescent Practice Team
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Review titled Caring and supportive practice
Rated 5 stars out of 5
by Laura Scally - Posted on 12 January 2024
The practice is always supportive and welcoming to me, no matter what challenge I come in with (physical and mental). When I come in, the staff are always so welcoming and friendly. They have made time over the last year to get in touch with other agencies quickly and provide continuous support alongside arrange hospital appointments and admin when needed. I am able to decide to see a GP face to face or talk to them over the phone. I highly recommend this surgery and I am happy to be a patient at the surgery.
Visited January 2024
Review titled Queens Crescent Practice
Replied on 25 February 2025
Dear Laura Scally Thank you for your wonderful review. We are delighted to hear that you consistently feel supported and welcomed at our surgery, and that our team is meeting your needs, both physically and mentally. Your feedback about our efforts to quickly connect you with other agencies, arrange hospital appointments, and offer flexible consultation options means a great deal to us. We're grateful for your trust and for recommending our services. Thank you for being a valued patient. Yours sincerely, Queens Crescent Practice Team
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Review titled Good practice
Rated 5 stars out of 5
by Fiona - Posted on 20 April 2023
Receptionist very helpful. Nurse made me feel at ease. She explained everything and the smear was was the best one I have ever experienced.
Visited April 2023
Review titled Queens Crescent Practice
Replied on 02 November 2023
Dear Fiona Thank you very much for your 5 star review Yours sincerely. Queens Crescent Practice Team