Queens Park Health Centre
23C Carlisle Road, Queen's Park, Bedford, Bedfordshire, MK40 4HRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very difficult to contact
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2025
Can never get through on the phone any more, and now they are moving to an online triage system which will make it even more difficult to contact them. Was registered at Great Denham surgery which I gather has now been taken over by Queens Park Surgery group - communication about this change has been non existent. Impossible to see the same doctor twice and they expect you to travel to different surgeries all over Bedford.
Visited March 2025
Queens Park Health Centre has not yet replied.
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Review titled Data Breach
Rated 1 star out of 5
by Muhammad Ghauri - Posted on 11 December 2024
I would like to bring to your attention that I received a phone call from Queen Park surgery, 23C Carlisle Road, Bedford. MK49 4HR. The receptionist called and asked if she could speak to me and then went to ask about a blood test that I never received. She also was unaware I had been in hospital with Pneumonia and that all this had been sent over including new medication. She never asked bio questions to confirm she was speaking to the right person. I initially hanged up and called back a few minutes later. The same receptionist answered and she did not have to ask bio questions as I had said yes to confirm to her question. I had said what would happen if my phone had been stolen , how would she know who she was talking to. More importantly that my personal data could have been shared with a total stranger, surely a Data breach could have happened. She said if I had a problem to complain. And second call she again failed to ask bio questions to establish my identity before discussing my health record.
Visited December 2024
Queens Park Health Centre has not yet replied.
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Review titled Kind and helpful
Rated 5 stars out of 5
by Nigel Somerville - Posted on 12 April 2024
I phoned the surgery for a new prescription, friendly and helpful staff, even though it must have been a very busy morning as I was in a queue of more than ten. So I opted for a call back. The call back was great and I was able to make my inquiry with a caring receptionist, Many Thanks Honeysuckle Way Surgery.
Visited April 2024
Review titled Queens Park Health Centre
Replied on 12 April 2024
Dear Mr Somerville, thank you so much for taking the time to feedback on the service you received at the practice, it is much appreciated. I am so glad that you were satisfied and I will pass your comments to the staff. Jennifer Gough Practice & Business Manager