Queens Road Surgery
83 Queens Road, Consett, County Durham, DH8 0BWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Christine - Posted on 22 May 2024
Nothing but good things to say, rang at 8.10 and got an app for 9.25, was seen promptly and by 10am had been to my Derwent valley pharmacy and received my antibiotics. Thank you all
Visited May 2024
Review titled Queens Road Surgery
Replied on 28 May 2024
Dear Christine, thank you for your feedback. Comments and suggestions from patients are always welcome and allow us to review the service we provide. We will pass your comments onto the team who will be delighted to hear this. Queens Road Surgery
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Review titled Cannot no get in touch !!!!
Rated 1 star out of 5
by Keith bradley - Posted on 20 April 2023
I have serious knee pain and can’t walk or sleep with pain saw doctor last week and had x ray , had to ring for results and phone just rings out for two days and today message says phone lines closed today at 1.00pm this is not acceptable
Visited April 2023
Review titled Queens Road Surgery
Replied on 03 May 2023
Thank you for your feedback. I am sorry you have been experiencing issues getting through to us by telephone. Our lines have been exceptionally busy lately with patients calling in their hundreds to book spring covid vaccine boosters. The surgery closes one Thursday afternoon a month for protected learning time. This is always well advertised. We have recently increased our telephone line capacity to reduce patients having to wait on hold. We do ask patients to call the practice for results after 2pm when the lines are much more quite.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Paul - Posted on 22 March 2023
GP called me yesterday morning after having contacted 111 on Monday and they arranged the Telephone Consultation. The GP asked if I could get to the surgery in the afternoon to which I did. The GP had to do a procedure but as the GP was doing it they explained everything they were doing which made me feel at ease. Thank You Queens Road Surgery.
Visited March 2023
Review titled Queens Road Surgery
Replied on 22 March 2023
Thank you for your feedback. Comments and suggestions from patients are always welcome and allow us to review the service we provide. We will pass your comments onto the team who will be delighted to hear this. Queens Road Surgery
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Review titled Above and beyond
Rated 5 stars out of 5
by Paula - Posted on 16 February 2023
Rang on Mon morning and got an appointment for my son who was Ill at 10am. Doctor rang again the next day to see how he was and another follow up call two day later. Great service and such a nice Doctor.
Visited February 2023
Review titled Queens Road Surgery
Replied on 17 February 2023
Thank you for your feedback. Comments and suggestions from patients are always welcome and allow us to review the service we provide. We will pass your comments onto the team who will be delighted to hear this. Queens Road Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
Had/ have a chest infection called this morning GP rang me back 30 minutes later problem solved. Thank you very much
Visited February 2023
Review titled Queens Road Surgery
Replied on 28 February 2023
Thank you for your feedback. Comments and suggestions from patients are always welcome and allow us to review the service we provide. We will pass your comments onto the team who will be delighted to hear this. Queens Road Surgery