Queens Road Surgery
136 Meeting House Lane, London, Greater London, SE15 2UAContact details and opening times
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Reviews
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Review titled The worst practice I've ever encountered
Rated 1 star out of 5
by Chambers - Posted on 31 May 2024
They did not do their due diligence. They were Unprofessional and had no compassion for me. Most employers were rude and had no time for me.
Visited May 2024
Review titled Queens Road Surgery
Replied on 25 June 2024
Dear Chambers, I am very sorry to hear that you have had a bad experience with Queens Road Surgery. We always try to offer the best possible care to all of our patients. I would be grateful if you could provide me with more details regarding your experience on SOUCCG.QRS@nhs.net so that we can work towards providing the best service for all of our patients. Kind Regards, Dean Nagle Practice Manager
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Review titled Seriously lacking in patient care
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Disorganised and lacking in patient care. I remember when a GP surgery would call you after a test to give you your results, talk your through them and then provide next steps from the doctor. For years now at Queens Road it is impossible to get through the door. I was told to book myself in for several tests (and I wasn't even sure what they were for) so that the nurse practitioner could either refer me or provide a course of treatment. In order to find out this treatment based on my results I had to eventually call after having no contact from the surgery and have now been told to go through the laborious process of trying to call or get through on the app to find out what my course of treatment is. The level of aftercare and patient upkeep ultimately makes me want to stop trying altogether. If the health professionals don't care, why should I?
Visited April 2024
Review titled Queens Road Surgery
Replied on 25 June 2024
Dear Patient, Thank you for your feedback, and please accept my apologies for your experience. We always ensure that patients are contacted if their results require them to speak to a GP. If that has not happened on the occasion you have outlined above, I would be grateful for more detail. You can email us at souccg.qrs@nhs,net with your name and some details and I will ensure to contact you. Kind Regards, Dean Nagle Practice Manager
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Review titled Wow, shocking practice!
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
I had a nasty infection earlier this year and could barely speak and feeling rotten. The receptionist did not even look away from computer screen when I checked in and the Dr just as dismissive leaving me feeling de-humanized when I left. Also, I went to A&E over a month ago regarding a chronic health condition and the nurse said that I need a plan to help me manage it better and she also said she wants the GP to test my kidneys in two weeks time by blood test because she was concerned after the result of my blood test there and she said she will put all this information in the letter to my DR...but I have not been contacted by anyone at all and they must have received the letter by now, so what have they done with it because they have not contacted me? I think this is a disgrace.
Visited February 2024
Queens Road Surgery has not yet replied.
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Review titled Very Poor, Uncaring, No Empathy
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
This practice needs to be shut down, it's the worst I've ever been to and how it's still open....I do not know. My experiences are always frustrating and made to feel like I'm not worth their time. Dr's just seem to go through the mechanics of being a Dr but show no care to you as a patient. I'v had enough. I phoned at 8am to try to get an appointment, waited half an hour for phone to be answered only to be told I had to come in that day and couldn't book in advance I couldn't make it the same day and then told to call again at 8am next day....seriously what kind of service is this? Don't care about us.
Visited February 2024
Review titled Queens Road Surgery
Replied on 25 June 2024
Dear Patient, Thank you for providing us with this feedback. We understand that scheduling appointments can sometimes be challenging. That's why, in addition to our mainly same-day appointments in the morning, we offer the convenience of booking with our extended-access clinic for the next day. This option is especially beneficial if you find it difficult to attend on the day you are calling. I would also like to highlight that the advanced booked appointments can be requested at any time of the day with no need to call at 8 am. Kind regards, Dean Nagle Practice Manager
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Review titled Only same day emergency appointments available
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
This surgery doesn't offer appointments booked in advance, therefore you have to call at 8am and play the appointment lottery: when I have tried this I haven't been able to get through and am currently unable to access health care. This has meant that I have to take mornings off work in order to try to get an appointment. I believe this is an extremely damaging policy, which will disproportionately impact upon working class and minority patients, ie. those unable to call at 8am because of shift work and other precarious labour conditions.
Visited January 2024
Review titled Queens Road Surgery
Replied on 25 June 2024
Dear Patient, Thank you very much for your feedback. While we understand that patients are not always able to call at 8 am due to several circumstances we do offer appointments that can be booked in advance. These appointments are subject to availability but can be booked at any time of the day meaning there is no need to hold on the phones at 8 am. Alternatively, we also offer the Dr iQ app that patients can use to book online consultations which opens at 7 am. Kind regards, Dean Nagle Practice Manager
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Review titled Impossible to speak to doctor for years now
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
After calling on the dot of 8am when the practice opens, and waiting for over 20 mins for an answer, there were no appointments left with my doctor. Using the surgery's app is not reliable as the call back can be during work meetings and, in a recent incident, fell outside the timeframe they indicated to me. The surgery is over capacity and should either take on more staff or stop accepting new patients.
Visited November 2023
Review titled Queens Road Surgery
Replied on 25 June 2024
Dear Patient, thank you for your feedback and I'm sorry to hear about your negative experience with the practice. While we understand that the phone queues can be long in the morning we always try to answer the calls as soon as possible. We have also now implemented a call back function allowing patients to press 1 when they are at a certain point of the queue. This will hold their place in the queue and they will receive a call back from the surgery when their call reaches the front of the queue. .Regarding receiving a call at opportune times, we ask patients to highlight when submitting consultations via the app to state a specific time they would prefer to be contacted. Our clinicians will then aim to contact you at the most convenient time to ensure that you receive the care that you require. Kind regards, Dean Nagle Practice manager
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Review titled appointment impossible! extremely dissapointed
Rated 4 stars out of 5
by Anonymous - Posted on 08 September 2023
I have been waiting in the queue every morning on the phone throughout the week. finally today I got an appointment, as I am a thyroid patient, and after my latest blood tests, I received a message to discuss it with the doctor. I received a 10-second bad signal call from the doctor and after that, I kept calling back to confirm that she would call me but the reception staff was extremely rigid and said that the doctor had tried calling me thrice! I had no other unattended/ missed calls on my phone and I got back immediately after that unsuccessful call. Instead of saying that the doctor would try, or they could request the doctor to make one call throughout the day, the staff kept saying "no she won't call again because she had tried thrice and I should try again for an appointment "(which means waiting for days and staying on phone ques )1. if the doctor called me thrice it must have been within a span of 10 minutes as I called back immediately after that to talk to someone completely non-compassionate and understanding. 2. Thrice, with one no-signal call and no trace at all of any missed calls. ----All my previous experiences with the staff and doctors here have been really amazing, people have been kind, caring, empathetic and compassionate - but this time its absolutely disappointing and frustrating.
Visited September 2023
Review titled Queens Road Surgery
Replied on 25 June 2024
Dear Patient, Thank you for your feedback. I am very sorry to hear that you had a negative experience when communicating with the practice, especially considering your kind words with regards to the team. We always try to ensure that we treat all of our patients with a high level of professionalism, compassion, and care, but by your description that seems to have not been the case on this occasion. I hope all your future interactions with the team at Queens Road Surgery will be positive and of high standard. If you wish to discuss this incident further, please feel free to email us with your details to souccg.qrs@nhs.net FAO the practice manager and we will be in touch. Kind Regards, Dean Nagle Practice Manager
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Review titled No clinics available
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
The surgery advised that due to a shortage of staff there are no clinics available for future dates. It's therefore next to impossible for our family to access the health care we need, which probably puts this practice in breach of contract. I've reported this to the relevant authority. I wonder how this practice can be open to new NHS patients when they can't meet the needs of their current clients.
Visited August 2023
Review titled Queens Road Surgery
Replied on 08 August 2023
Dear patient, Thank you for taking the time to provide us with your feedback. I am sorry that your most recent experience has been a negative one. It appears you may have been provided with incorrect information, and I would like to discuss this further with you. Unfortunately, I have been unable to identify you based on the information provided in this review. Please contact me at the surgery so we can understand your concerns and look into this further. Kind regards, Dean Nagle Practice Manager
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Review titled Unbelievably poor
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
Total failure to play a role in management of a serious long term condition. Never read 20+ letters from specialists / consultants and were unable to discuss them in consultations. Every time a different excuse that they were not received, could not be opened, etc. Waited over 2 years for referrals to be made, with no reasons provided for delays. On multiple occasions critical medications were removed from prescription list without any communication whatsoever. Dismissive and patronising — consistently psychologise symptoms despite mountains of diagnostic evidence from specialists with detailed knowledge of conditions (see above). This is an outlook that belongs in the 19th century and not 2023. All in all, a huge negative impact on me personally and on spouse / carer.
Visited August 2023
Review titled Queens Road Surgery
Replied on 29 August 2023
Dear patient, Thank you for taking the time to provide us with your feedback. I am sorry that you have had a negative experience as a patient at Queens Road Surgery. You have raised a number of serious concerns in your review and we would like the opportunity to investigate these and respond, however, based on the information provided in your review we have been unable to identify you. Please contact the surgery at your earliest convenience on souccg.qrs@nhs.net / 0207 639 1133 so we can look into this further. Kind regards, Dean Nagle Practice Manager
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Review titled Bad experiance
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I been with this gp for 4-5 years , apparently they called and i couldn’t answer as i was in work. They dropped me out without re calling or giving me notice by leaving me a voicemail . Not even confirming my details. I used to love this gp and I always got treatment ilas i expected , but now it it’s shame that without further notice they dropped me off.
Visited April 2023
Review titled Queens Road Surgery
Replied on 08 August 2023
Dear patient, Thank you for providing us with your feedback. I am sorry to hear you have had a negative experience. I can assure you we never remove patients from our list for not answering the phone. Unfortunately, I have been unable to identify you base don the information provided. Please contact me at the surgery to discuss this further. Kind regards Dean Nagle Practice Manager