Queens Road Surgery
136 Meeting House Lane, London, Greater London, SE15 2UAContact details and opening times
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Reviews
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Review titled Unbelievably poor
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
Total failure to play a role in management of a serious long term condition. Never read 20+ letters from specialists / consultants and were unable to discuss them in consultations. Every time a different excuse that they were not received, could not be opened, etc. Waited over 2 years for referrals to be made, with no reasons provided for delays. On multiple occasions critical medications were removed from prescription list without any communication whatsoever. Dismissive and patronising — consistently psychologise symptoms despite mountains of diagnostic evidence from specialists with detailed knowledge of conditions (see above). This is an outlook that belongs in the 19th century and not 2023. All in all, a huge negative impact on me personally and on spouse / carer.
Visited August 2023
Review titled Queens Road Surgery
Replied on 29 August 2023
Dear patient, Thank you for taking the time to provide us with your feedback. I am sorry that you have had a negative experience as a patient at Queens Road Surgery. You have raised a number of serious concerns in your review and we would like the opportunity to investigate these and respond, however, based on the information provided in your review we have been unable to identify you. Please contact the surgery at your earliest convenience on souccg.qrs@nhs.net / 0207 639 1133 so we can look into this further. Kind regards, Dean Nagle Practice Manager
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Review titled Bad experiance
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I been with this gp for 4-5 years , apparently they called and i couldn’t answer as i was in work. They dropped me out without re calling or giving me notice by leaving me a voicemail . Not even confirming my details. I used to love this gp and I always got treatment ilas i expected , but now it it’s shame that without further notice they dropped me off.
Visited April 2023
Review titled Queens Road Surgery
Replied on 08 August 2023
Dear patient, Thank you for providing us with your feedback. I am sorry to hear you have had a negative experience. I can assure you we never remove patients from our list for not answering the phone. Unfortunately, I have been unable to identify you base don the information provided. Please contact me at the surgery to discuss this further. Kind regards Dean Nagle Practice Manager