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Queens Walk Practice

6 Queens Walk, Ealing, London, Greater London, W5 1TP

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Help others by sharing your thoughts and experiences about Queens Walk Practice.


Reviews

Displaying 1 to 10 of 10

  1. Review titled Wonderful practice

    Rated 5 stars out of 5

    by Rama Sharma - Posted on 15 September 2024

    I am very satisfied patient of this practice . Today is Sunday, I requested some prescriptions some of them were new medications recommended by the hospital recently and the hospital must have listed those in my discharge letter sent to the practice. They were so quick to send these prescriptions to my usual pharmacy it was done within an hour of request I find the Doctors , nurses and the other staff so very helpful. Highly recommended.

    Visited September 2024

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 16 September 2024

    Dear Patient Thank you for your wonderful review which I will forward onto the team. Queens Walk Practice

    Report as unsuitable


  2. Review titled great practice!

    Rated 5 stars out of 5

    by Elvin - Posted on 19 September 2024

    Recently my son had a very high blood pressure with exceptionally high heart rate. As he is so young, we were very concerned. Luckily, our GP practice, Queens Walk took that seriously and immediately organised blood test, blood pressure monitor and Electrocardiogram . Subsequently we were recommended to see a cardiologist, who was able to help us. Now everything is under control and our son can resume his normal life. We are forever grateful to the entire staff of Queens Walk Practice. Thank you!

    Visited September 2024

    Report as unsuitable

    Queens Walk Practice has not yet replied.


  3. Review titled Was seen ar Short notice

    Rated 5 stars out of 5

    by Maurice Walsh - Posted on 30 June 2024

    Practice Nurse cleaned, medicated and bandaged a deep wound on 2 occasions and avoided infection previously went to the hospital and they were concerned about the possibility of infection and sepsis. Good nursing care was important

    Visited June 2024

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 16 September 2024

    Dear Patient, Thank you for your review which I will forward onto the nurse. Queens Walk Practice

    Report as unsuitable


  4. Review titled Very dangerous practices

    Rated 3 stars out of 5

    by Anonymous - Posted on 11 June 2024

    I have been a very satisfied patient of this practice - I have a serious chronic condition requiring consistent medication. I contacted by email for a repeat prescription of medications requested by my hospital consultant. I had zero response from the surgery and I phone d my chosen pharmacy to find out that the practice had not sent my repeat prescription through to them - situation was niw urgent. I then called my surgery and waited one hour and 20 mins on their phone system! On getting through I was told by the admin staff that they were not accepting prescription requests by email. I had to use nhs app or They said I had to request via my pharmacy. Ok so they’ve been reorganizing but what could be the excuse to put my health at risk by not responding to a my communication. The admin person told me she could do my prescription on this occasion - what a terrible attitude. It’s such a shame as my gps are excellent but clearly they are being managed very poorly. Seems having patients is all too much for queenswalkpractice these days.

    Visited June 2024

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 19 June 2024

    Dear Patient, We have stream lined our pescription request via email. I apologise for the inconvenience this has caused you. If in future, you have prescription request that is not on your repeat prescription send us a e-consult from our website. Thank you for your patience. Queens Walk Practice

    Report as unsuitable


  5. Review titled Unprofessional staff

    Rated 2 stars out of 5

    by Shashank - Posted on 09 May 2024

    I have visited Queens Walk Practice twice for blood collection for test purpose and on both occassions I didn't have a good experience. On the most recent occassion, the person collecting the blood acted unprofessionally. After removing the needle, he placed a cotton swab on my hand at the area from where the blood was collected. I tried removing it after 15-20 seconds to see if the blood had stopped. At this moment he retorted saying that I don't listen to instructions and that I seemed to have been a really naughty person in the past. This type of unprofessional statements coming from the medical support staff is totally uncalled for. Instead, his job was to clearly explain for how long I should keep the cotton swab and apply the adhesive tape for cotton to stay at it's place, which he eventually did more than minute later. Moreover, he started explaining that he has done a perfect job and because I removed the cotton swab now there is a rash on my skin, whereas there was absolutely nothing at all and I wasn't feeling uncomfortable and didn't even complain about anything whatsoever. It's suggested that staff should maintain their behaviour within professional boundaries. Not happy with the way he behaved. Won't recommend this service to anyone unless the feedback is noted and the support staff is trained appropriately.

    Visited May 2024

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 15 May 2024

    Dear patient, I apologise for the experience that you have had. You can get in touch with the practice and speak to the practice manager. Thank you Practice Manager

    Report as unsuitable


  6. Review titled Dreadful experience

    Rated 1 star out of 5

    by Anonymous - Posted on 11 December 2023

    Started calling at 10.41am and the phone line was not taking calls. Attempted to start an e-consult, the practice was not accepting e-consults. I decided to try calling again at 10.56, where I was holding for 1 hour, 38 minutes. A member of the reception team answered eventually, asked me to hold, which I did. I was then asked the standard questions, explained my symptoms and was curtly told I should have called at 8am for something this urgent (which I was unable to do as, unfortunately, my working schedule didn't allow for it). I was told an evening appointment would be made for me at a related clinic in Greenford Avenue and that once the appointment had been made I would receive a text confirming it. No text with an appointment, no call back to let me know the situation. In other environments this sort of abysmal treatment would be tolerable, in matters of your health, this isn't acceptable.

    Visited November 2023

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 18 December 2023

    Dear Patient Please could you contact the practice and speak to the practice manager to resolve this issue. Thank you

    Report as unsuitable


  7. Review titled Brilliant Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 July 2023

    The staff are very friendly and efficient. They review my condition annually and are always kind and helpful. My prescriptions are never late. I would recommend this practice to everyone. 5/5

    Visited July 2023

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 25 July 2023

    Dear Patient Thank you for your review. I have passed this onto my colleagues at the practice. Ravinder Ruprah Practice Manager

    Report as unsuitable


  8. Review titled Uncaring practice

    Rated 2 stars out of 5

    by Anonymous - Posted on 22 February 2024

    For the last few weeks I am constantly feeling sick, tired and fatigue, which could be due to my thyroid function,I have under active thyroid and should have it checked every six month by blood test. After feeling tired, sick and generally very unwell for the last few weeks I decided to call my Gp and ask for blood test, which I did today and was told there are no appointment available till 14 March, this is unacceptable. when your GP surgery doesn't care how you feel and asked you to wait and suffer more for another few weeks it is very disappointing and I wonder who else’s could we ask for help when unwell?

    Visited February 2023

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 26 February 2024

    Dear Patient We have blood clinics running every morning which are pre-booked in advance. The receptionist offered you an appointment and the alternatives would be to book at Ealing Hospital or a local service which we can also pre- book into. If you want to book at one of the alternative options, please let us know. If you feel there is anything urgent, call us at 8.00am in the morning for a telephone consultation. Practice Manager

    Report as unsuitable


  9. Review titled The staff

    Rated 1 star out of 5

    by Anonymous - Posted on 18 March 2023

    The staff at Queens Walk Surgery have displayed unprofessional behaviour, being rude and dismissive towards patient, even during emergencies. On one occasion, a staff member mocked my accent and did not make an effort to understand my concerns. This type of behaviour is concerning and does not reflect the compassionate care that patients deserve. It is important that the staff are held accountable for their actions and receive training on how to treat patients with respect and kindness.

    Visited January 2023

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 21 March 2023

    Dear Patient, I am really sorry to hear this. Please could you email the practice with your concerns to resolve this issue. thank you Practice Manager

    Report as unsuitable


  10. Review titled Excellent care

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 February 2023

    Doctors are thorough and supportive. I felt really well taken care of and given time to talk about the things I was unsure of. A great team!

    Visited December 2022

    Report as unsuitable

    Review titled Queens Walk Practice

    Replied on 21 March 2023

    Dear Patient, I would like to thank you for a wonderful review. I have passed this onto all the team. Best wishes Practice Manager

    Report as unsuitable