Queensbridge Group Practice
24 Holly Street, Hackney, London, Greater London, E8 3XPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really Frustratingly Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2023
Last week I tried for 4 days to get a simple GP's appointment. From Monday, I spent in total more than 4 hours on the phone trying to get through to the reception (in separate occasions). On tuesday I waited for 1hr and 40minutes to speak to reception. I was told i had appointments that never transpired so i ended up taking a morning off work on Thursday to try and see a doctor. When i finally got an appointment on Thursday afternoon it was a phone call that lasted less than 5 minutes which allowed me to get the prescription i needed. Why is it so difficult? The last three visits i have made to this practice have been equally frustrating, mired by inefficient process and inadequate medical advice. There is something very wrong here.
Visited March 2023
Queensbridge Group Practice has not yet replied.
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Review titled Rude and dismissive receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
Sadly, the reception team are rude and dismissive. It is incredibly concerning that that reception staff who presumably have no formal medical training are making decisions around whether a patient with severe pain will be offered a same day appointment. GP are brilliant, but it is very difficult to get an issue taken seriously/ see a GP.
Visited March 2023
Queensbridge Group Practice has not yet replied.
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Review titled Highly recommend
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
If you live in hackney defo register here! Super nice doctors and reception team! I needed an appointment and I was yet to register. They was able to register me on the same day and get seen within couple of hours !
Visited March 2023
Queensbridge Group Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Saira - Posted on 16 February 2023
My mum was unwell and she really needed to see a Gp, we called in the morning and was able to get a same day appointment. Her gp was really polite and kind. The reception were super friendly ! Amazing Team
Visited February 2023
Queensbridge Group Practice has not yet replied.
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Review titled Rude customer service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I called the surgery this morning and spoke to an operator asking a possible call back from my GP to find out results about my X rays. Much to my disappointment she replied to me in one line “the on the day appointments are booked now so you can call back tomorrow morning at 8:30 bye”. She then put the phone down on me without allowing me to add a single word let alone explain my current health and state of emergency. I found her extremely rude and very disrespectful. I am extremely disappointed and will sort to register an official complain about this rude operator to my GP and to the appropriate authorities.
Visited February 2023
Queensbridge Group Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Paola Bailey-Gunputh - Posted on 09 February 2023
Great practice with helpful staff and great doctors. My whole family have been with the practice for many years and we are very happy with the service we receive.
Visited January 2023
Queensbridge Group Practice has not yet replied.
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Review titled Booking system terrible
Rated 2 stars out of 5
by Georgina - Posted on 27 January 2023
I recieved a text message to book an appointment with the Dr and to call as close to 8:30 as possible. I tried calling then but there were 30 people in front of me in the queue and I had to got to work. I tried again at 9:00am and the situation was the same. Throughout the day I called numerous times and there was always a long queue. At 16:30 I found time to wait (I was number 9). I was om hold for 30 minutes. When I did finally speak to somebody they were extremely unhelpful and told me I needed to book an online consultation. I asked her to talk me through how to do this because I have had problems with it previously but she was reluctant to and said: this is why there is a long queue. Her attitude was disgusting and rude, particularly given how long I had waited and given the fact that I had been trying all day. This service and staff training need to be reviewed.
Visited January 2023
Queensbridge Group Practice has not yet replied.
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Review titled sweet nurse
Rated 5 stars out of 5
by Sabir Kuslu - Posted on 22 December 2022
my mum is elderly and vulnerable i always bring my mum to have her bloods taken and the nurse that takes blood is so sweet and caring and patient with my mum thank you
Visited December 2022
Queensbridge Group Practice has not yet replied.
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Review titled Lovely little doctor I saw
Rated 5 stars out of 5
by Runa Basith - Posted on 22 December 2022
The doctor that saw me was so professional and lovely I was happy with my consultation and she had the sweetest face! Thank you
Visited December 2022
Queensbridge Group Practice has not yet replied.
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Review titled Ridiculously poor service.
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Doctors has failed to go back to normal since COVID. Whenever you call there’s a message stating a doctor is sick. Impossible to get hold of them on the phone lines (I’ve been sat in position 1 for 50mins this morning) you have to be pushy about having a face to face appointment. Most ridiculous practice in the area!
Visited December 2022
Queensbridge Group Practice has not yet replied.