Queensbridge Group Practice
24 Holly Street, Hackney, London, Greater London, E8 3XPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queensbridge Group Practice.
Reviews
-
Review titled Rude customer service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I called the surgery this morning and spoke to an operator asking a possible call back from my GP to find out results about my X rays. Much to my disappointment she replied to me in one line “the on the day appointments are booked now so you can call back tomorrow morning at 8:30 bye”. She then put the phone down on me without allowing me to add a single word let alone explain my current health and state of emergency. I found her extremely rude and very disrespectful. I am extremely disappointed and will sort to register an official complain about this rude operator to my GP and to the appropriate authorities.
Visited February 2023
Queensbridge Group Practice has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Paola Bailey-Gunputh - Posted on 09 February 2023
Great practice with helpful staff and great doctors. My whole family have been with the practice for many years and we are very happy with the service we receive.
Visited January 2023
Queensbridge Group Practice has not yet replied.
-
Review titled Booking system terrible
Rated 2 stars out of 5
by Georgina - Posted on 27 January 2023
I recieved a text message to book an appointment with the Dr and to call as close to 8:30 as possible. I tried calling then but there were 30 people in front of me in the queue and I had to got to work. I tried again at 9:00am and the situation was the same. Throughout the day I called numerous times and there was always a long queue. At 16:30 I found time to wait (I was number 9). I was om hold for 30 minutes. When I did finally speak to somebody they were extremely unhelpful and told me I needed to book an online consultation. I asked her to talk me through how to do this because I have had problems with it previously but she was reluctant to and said: this is why there is a long queue. Her attitude was disgusting and rude, particularly given how long I had waited and given the fact that I had been trying all day. This service and staff training need to be reviewed.
Visited January 2023
Queensbridge Group Practice has not yet replied.
-
Review titled sweet nurse
Rated 5 stars out of 5
by Sabir Kuslu - Posted on 22 December 2022
my mum is elderly and vulnerable i always bring my mum to have her bloods taken and the nurse that takes blood is so sweet and caring and patient with my mum thank you
Visited December 2022
Queensbridge Group Practice has not yet replied.
-
Review titled Lovely little doctor I saw
Rated 5 stars out of 5
by Runa Basith - Posted on 22 December 2022
The doctor that saw me was so professional and lovely I was happy with my consultation and she had the sweetest face! Thank you
Visited December 2022
Queensbridge Group Practice has not yet replied.
-
Review titled Ridiculously poor service.
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Doctors has failed to go back to normal since COVID. Whenever you call there’s a message stating a doctor is sick. Impossible to get hold of them on the phone lines (I’ve been sat in position 1 for 50mins this morning) you have to be pushy about having a face to face appointment. Most ridiculous practice in the area!
Visited December 2022
Queensbridge Group Practice has not yet replied.
-
Review titled Very good repeat prescription service
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I am so happy with the service I receive they always do my prescription on time and I can always collect from the chemist or in surgery its great having options.
Visited December 2022
Queensbridge Group Practice has not yet replied.
-
Review titled Very caring
Rated 5 stars out of 5
by Nasima Aktar - Posted on 22 December 2022
I just wanted to say thank you for always caring for me I have multiple health problems and you always help me out and thank you for reception team for helping me.
Visited December 2022
Queensbridge Group Practice has not yet replied.
-
Review titled Friendly and helpful
Rated 5 stars out of 5
by Amaan - Posted on 01 November 2022
Doctors here have always taken the time to understand what's going on with me and have been knowledgable and honest in their approach. I don't feel rushed, I feel looked after. Great GP
Visited November 2022
Queensbridge Group Practice has not yet replied.
-
Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
They were able to register me quickly and was able to be seen by a doctor very quickly. No problems with my repeat prescriptions and staff are very lovely and kind
Visited November 2022
Queensbridge Group Practice has not yet replied.