Queenswood Medical Practice
151 Park Road, Crouch End, London, Greater London, N8 8JDContact details and opening times
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Reviews
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Review titled Efficient and kindly staff
Rated 5 stars out of 5
by Lindsay Arthurell - Posted on 27 June 2024
I was seen the same day . The triage system worked well and the staff were helpful and kindly in my hour of need. Thank you again for ' sorting' me out so quickly. It also saved me from having to go the dreaded A&E and waiting hours. with very best wishes
Visited June 2024
Queenswood Medical Practice has not yet replied.
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Review titled Excellent women's health
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Great experience with GP today on the phone. Answered my questions and addressed my worries. Excellent service
Visited April 2024
Review titled Queenswood Medical Practice
Replied on 02 May 2024
Thank you for taking the time to share your experience. We are happy to have provided such good service.
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Review titled Shoddy triaging & communication- lack of GP access
Rated 3 stars out of 5
by Anonymous - Posted on 02 April 2024
I had requested that a dermatologically trained GP, who was going to be the Duty Doctor the following day, take a look at a surgical wound that practice nurses had been unable to cope with - prior to me going abroad the day after. But instead of being contacted the following day as promised, I received a quite illiterate text message 5 days later whilst abroad. ‘…you was seen….take the antibiosis….’ This level of communication - which does not even allow you to respond - does not reflect well on the practice.
Visited March 2024
Review titled Queenswood Medical Practice
Replied on 02 May 2024
Dear Patient We are sorry to hear your recent experience did not meet your expectations. This is concerning as our team take great care and pride in their work. We take all reviews seriously so we ask if you could kindly contact the surgery and ask to speak to the Practice Manager directly so that we can investigate this further. Kind regards.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
They do not do their jobs properly. They send off “prescriptions” then make you go to the pharmacy for the pharmacy not to even have any document of any prescriptions given to you. They make last minute plans such as running out of a injection and telling you they sent a “prescription” that was never sent making you go back and forth to the pharmacy and back. They are extremely understaffed and their doctors are too lazy to even care or find out what’s really wrong with you. You also cannot speak in many different things with your doctor on your same appointment, instead you have to book one appointment after the other to speak on different subjects on yourself. An absolutely terrible experience and terrible GP. I definitely do not recommend. If you want your time wasted go here.
Visited March 2024
Review titled Queenswood Medical Practice
Replied on 06 June 2024
Dear Anonymous Patient We are sorry to hear your views on the service at our Practice. As you have not mentioned your name it is impossible for us to investigate what went wrong for you on this occasion and for us to be able to improve our service for you. We do take all reviews seriously so we ask if you could kindly contact the surgery and ask to speak to the Practice Manager directly so that we can investigate this further for you. Kind regards. Queenswood Medical Practice
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Review titled Impeccable care
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
The practice houses my regular GP and due to a UTI, I have been taken care off by the exceptional team. Apart from seeing a Doctor, I also saw a Nurse twice as couldn't deal with the pain I was experiencing. She made me feel valued, truly demonstrated care and compassion and did everything she could to make my voice heard and deal as best with a plan to get better. Yesterday evening, I was advised to attend an urgent care clinic at a particular hospital, where I am now, being looked after. Thank you you so much to the Nurse, I unfortunately cannot name and the team at Queenswood Medical. I am so grateful.
Visited June 2023
Review titled Queenswood Medical Practice
Replied on 02 May 2024
Thank you for taking the time to share this positive feedback. It really helps to keep our team motivated knowing that they are appreciated. We will continue to do our best for all of our patients
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Review titled Very good service and care
Rated 5 stars out of 5
by Evanthia Nicolaides - Posted on 24 April 2023
In these times of continuous negativity about the NHS I felt compelled to leave a positive review. I had an emergency appointment with a paramedic, conversations and call backs from GPs, all at Queenswood and an then an efficient service and X-ray at the Whittington hospital all arranged by Queenswood medical practice. The whole experience and ongoing care and communication has been excellent, and that’s from the administrative team, the paramedic and the GPs. I should add that I’ve always had good care from The Queenswood medical centre. Thank you.
Visited April 2023
Review titled Queenswood Medical Practice
Replied on 02 May 2024
Thank you so much for your appreciation. Our whole team aims to provide excellent patient care and we are pleased we have met your expectations.
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Review titled efficient and responsive service
Rated 5 stars out of 5
by Ruth Hind - Posted on 20 February 2023
I have just had a very good experience with one of the nurses. The nurse was both professional and skilful and also put me at my ease during the procedure. I have found the practice to be very responsive and I have never felt that I can't speak to anyone. I have found all staff to be highly professional and respectful
Visited February 2023
Review titled Queenswood Medical Practice
Replied on 20 February 2023
Dear Ruth, Thank you for your kind words about our nurse and the whole practice team. Your review will be shared with our practice staff and the nurse you saw today. Kind Regards, Practice Manager
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Review titled Kind, caring support
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
This is my local GP practice and I've always received his care from them. I recently had a really positive experience in relation to a smear test. Like many, I've previously found this experience to be stressful and painful. The nurse who did the procedure for me was incredibly calm, kind, reassuring and made me feel like she had time for me. Her care has really changed my perception of this important procedure and it will have a long-lasting, positive impact on my wellbeing.
Visited January 2023
Review titled Queenswood Medical Practice
Replied on 20 February 2023
Dear Anonymous, Thank you for taking the time to write about our nurse. I am glad your experience has helped change your perception about the procedure and hope that your words help encourage others to feel the same. Your review has been shared with our nursing team. Kind Regards, Practice Manager
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Review titled Best medical practice I have ever visited
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2023
There are quite a few doctor’s surgeries near where I live, but I chose to travel over a mile to Queenswood Medical Practice simply because it is the best medical centre I have ever visited. It is very clean, quiet, well lit & spacious with a tranquil atmosphere. The waiting area is relaxing & comfortable; there is even a nice café & an in-house pharmacy on the ground floor, plus a car park for those who drive. Moreover, the staff are very helpful even when they are busy; my G.P. is always cheerful & approachable. I highly recommend Queenswood Medical Practice to anyone who resides within its catchment area.
Visited January 2023
Review titled Queenswood Medical Practice
Replied on 09 February 2023
Dear Anonymous, Thank you for your lovely comments about our building and facilities as well as your compliments to our team. I will be passing along the positive feedback within the team. Kind Regards, Practice Manager
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Review titled Great medical team, poor admin team and customer service
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
Poor reception team, there was a long queue of people waiting with 1 receptionist working. The queue watched whilst a form was completed by another patient at reception, thus holding us all up for 30 minutes. This was inefficient and a waste of everyone's time. The receptionist ought to have asked the form-filling patient to step aside and reassured them that their place would not have been lost but there were others waiting in line with their medical queries. This was not done. When challenged with this observation and asked why the practice would not work more effectively the reception reacted with anger - raising her voice. The receptionist then became very defensive / passive aggression just ignoring any request to speed up the service. The form-filling customer reacted aggressively and I felt unsafe. This should have been avoided but was not as the receptionist failed to reassure them. Therefore creating an unsafe environment. I asked to speak to the team leader, who then told me to wait 2 minutes, and did not appear at all. I query whether the reception team is well led and responsive to people's needs. I query whether this is a caring practice based on my observations of the Admin team.
Visited September 2022
Review titled Queenswood Medical Practice
Replied on 02 May 2024
Dear Patient We are sorry to hear your recent experience did not meet your expectations. Since September 2022 we have had a change in management and we hope that you have now seen an improvement. If you do still have concerns please do put them in writing and allow us to investigate so that we can continue to strive to keep all patients well and happy and safe.