Railway Medical Group – Blyth Health Centre branch
Blyth Health Centre, Thoroton Street, Blyth, Northumberland, NE24 1DXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Railway Medical Group – Blyth Health Centre branch.
Reviews
-
Review titled Absolute disgrace not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
I used the econsult service regarding a painful ear infection. they booked me into local pharmacy later that day for me to get to the pharmacy and they don’t treat over 17s which Railway Medical Group are aware of so was a total waste of time other than them confirming I have ear infection in both ears. the pharmacy contacted Railway medical group and surprise, surprise no appointments so I’ve had to come to hospital walk in centre feeling very very ill. I never use the GP surgery because can never get an appointment but when I have really needed them they have massively disappointed
Visited August 2024
Review titled Railway Medical Group – Blyth Health Centre branch
Replied on 10 August 2024
Dear patient Thank you for your feedback. I am extremely sorry that you had a bad experience when trying to obtain treatment for an ear infection. The pharmacy referral scheme and pharmacy first scheme can work well where used appropriately by allowing patients to access treatment directly from a community pharmacist for minor illnesses. This helps GPs to maintain access for patients with complex health needs who cannot be dealt with elsewhere within the NHS service. As you rightly say the NHS Pharmacy First Scheme currently allows community pharmacists to give antibiotic treatment for middle ear infections where needed only for patients aged between 1 and 17. As such patients over 18 or under 1 contacting us with symptoms of an ear infection are not appropriate patients to be referred to the community pharmacist and we would best meet their needs by fitting them in to a suitable face to face appointment with a GP, ANP or paramedic practitioner in order to be assessed and treated if necessary. I am sorry that this did not occur in your case. I have highlighted to all our staff involved in care navigation about the age restrictions with the pharmacy first scheme for treating middle ear infections and will ensure that out care navigation toolkit is providing the appropriate guidance for care navigation staff. As an organisation we welcome complaints from patients who have had a bad experience of care in order that we can quickly learn lessons and put things right. Many thanks for bringing this experience to our attention. Regards, Dr A van den Bos, GP Partner
-
Review titled Completely upsetting
Rated 2 stars out of 5
by Nicol - Posted on 02 August 2023
Been with this surgery most of my life and not had any issues went yesterday for an appointment as I have multiple ailments. I was in severe pain due to arthritis the Dr just took a quick glance at my joint told me it's not swollen and I should call the rheumatologist to make an appointment! Within a minute of entering her office she was printing out a sick note I didn't want that I wanted some relief from my pain I left feeling helpless and alone totally lost my trust in NHS the receptionists are lovely but unfortunately the Dr's are not.
Visited August 2023
Review titled Railway Medical Group – Blyth Health Centre branch
Replied on 24 August 2023
Dear Nicol Thank you for your feedback. I'm really sorry you came away from your GP consultation feeling that you're concerns had not been dealt with. We aren't able to identify specific patients when they leave reviews so I have not had opportunity to look at your consultation record or to speak to the GP involved. You may wish to consider whether you want to make a formal complaint to the practice about your experience. You're welcome to contact the surgery and we can provide details of the best way for you to submit a complaint. Investigating and responding to complaints forms an important part of how as a practice we can improve the quality of care and the experience of care for our patients. NHS patients are also quite within their rights to request a second opinion where they are unhappy with the outcome of a consultation. From a practical point of view we cannot offer immediate second opinions as GP clinics are always booked to capacity. However we would endeavour to book a patient in with a health professional of an equivalent or senior position to whoever you were seen by initially within 1 to 2 working days. Dr A van den Bos, GP Partner
-
Review titled Good gps, exceptionally poor staff attitudes
Rated 2 stars out of 5
by Philip - Posted on 24 November 2022
Repeat prescription ordering is now a joke. You leave a voicemail, and are then left with the anxiety because you’ve not spoken to someone. Prescriptions are incorrect 100% of the time using this system. I’ve tried 3 times, each time I’ve received wrong medications or missed no medications. Then staff are exceptionally unhelpful and rude, try to blame you over and over. You end up without medication for days for your child. Drs are ok when you can actually see one, other than that it’s not fit for purpose
Visited November 2022
Review titled Railway Medical Group – Blyth Health Centre branch
Replied on 24 August 2023
Dear Philip Thank you for your review. The change to the voicemail service for prescription requests has certainly had some teething troubles. It was introduced to try to improve the efficiency with which staff can action prescription requests and to reduce difficulties with patients waiting on hold trying to speak to someone to take their order. I'm very sorry your experience with it has been unsatisfactory. I very much recommend for all patients who are able to access the internet to order their repeat prescriptions online via the NHS app rather than ringing in which undoubtedly improves the accuracy of communication. Our staff can help patients get going with this if they experience any difficulties . Thank you for letting us know about your problems. Regards, Dr A van den Bos. GP Partner